Steve Broucek | Page 12

Easy to work with! Given all the current health and safety hurdles to safely purchasing a vehicle, the team went out of their way to accommodate my requests and make the Given all the current health and safety hurdles to safely purchasing a vehicle, the team went out of their way to accommodate my requests and make the process as simple, safe, and easy as possible. Thank you! More

by COLLIN4 Verified Customer Verified Customer

Report | Print

new car purchase Steve the sales guy was great! on it!! Craig the finance guy did his job but a little pushy at the end to make the experience a little sour as you le Steve the sales guy was great! on it!! Craig the finance guy did his job but a little pushy at the end to make the experience a little sour as you leave. More

by MIKEBUENTING Verified Customer Verified Customer

Report | Print

Steve a breath of fresh air in the car business. Really knows his cars and very easy to work with. I highly recommend him and Westside VW! knows his cars and very easy to work with. I highly recommend him and Westside VW! More

Report | Print

New Tiguan Hi This was my first experience with a "no touch" vehicle purchase. Customer service at Luther Westside VW is beyond compare. This was my 3rd Hi This was my first experience with a "no touch" vehicle purchase. Customer service at Luther Westside VW is beyond compare. This was my 3rd vehicle purchase and they always go above and beyond. Doug More

by DOUGLANGE50X11 Verified Customer Verified Customer

Report | Print

Excellent, top-notch service! I just leased my 5th car from Maura Broucek. Always a very smooth, simple transaction from start to finish. Maura, as well as the rest of the staff I just leased my 5th car from Maura Broucek. Always a very smooth, simple transaction from start to finish. Maura, as well as the rest of the staff and service team, are always very helpful and friendly. Excellent customer service! More

by debbiem1230 Verified Customer Verified Customer

Report | Print

Excellent service and strong customer care Prompt service, courteous staff, very pleasant facility, willing to address individual interests and needs of the consumer. I have purchased my VW ca Prompt service, courteous staff, very pleasant facility, willing to address individual interests and needs of the consumer. I have purchased my VW cars here for over 15 years and appreciate their commitment to long-term costumers. More

by Hsoneson Verified Customer Verified Customer

Report | Print

Incredibly efficient purchase process under unusual circumstances. Could not have gone smoother. Steve, Marc and the team are true professionals every time I’ve dealt with them has been a pleasure. circumstances. Could not have gone smoother. Steve, Marc and the team are true professionals every time I’ve dealt with them has been a pleasure. More

by N.R.MONTGOMERY Verified Customer Verified Customer

Report | Print

Great dealership Our experience with Luther Westside has been great. We have purchased 3 cars from them. Great cars and great experience. Service has been great. Our experience with Luther Westside has been great. We have purchased 3 cars from them. Great cars and great experience. Service has been great. Very professional. More

by TOEHLERKING Verified Customer Verified Customer

Report | Print

Good sales, poor overall management We worked with Steve Broucek and were happy with his help. He made the buying experience very comfortable. He did a good job of keeping us informed We worked with Steve Broucek and were happy with his help. He made the buying experience very comfortable. He did a good job of keeping us informed and was extremely knowledgeable of the vehicle. We appreciate his help. There was no 2019 Atlas with the specifics we were looking for so Steve contacted his manager to look into other dealerships that could potentially offer a dealer trade. There were two that matched what we were looking for and after we committed, they called the dealerships to see if they were available. One was sold to another dealership in Florida while another was spoken for. Fair enough. At the point I began looking on my own and found one in Cedar Rapids (i think), Iowa. I contacted the dealership and told them that we lived in MN and were interested. The sales person had recalled speaking to the manager at Luther and told me that while the dealership owner had used the car to go to the airport, the vehicle was still available. I then contacted Luther and told them that I had heard a differently and that the car was available and wanted to see if we could facilitate a dealer trade, versus traveling to Iowa to buy it myself. The manager I spoke to, I want to say Brad but I could be mistaken, lectured me on how I had to be more patient but they would ask again. He made it seem as I was a burden while I was trying to determine whether or not this vehicle was available and to see if a dealer to dealer trade was an option or not. I don't remember being rude on the phone and was a little thrown off by his response. I don't expect to be pampered, but if I were selling something for $40K+ I promise you I would be much more respectful over the phone. Particularly if someone else had done the ground work to facilitate my sale. This had occurred on a Friday and I was going to wait until 10:30 on Monday to contact the dealership in Iowa directly as I really didn't care for my conversation on Friday and wasn't very keen on giving my business to Luther. Steve contacted me a little after 10 and told me that the dealer to dealer trade had gone through and I chose to work with Steve as at that point it was simply easier. The car arrived at the dealership much quicker than expected, and that was appreciated. We had pre-arranged financing with all of the appropriate paperwork and a check for the balance of the car. It still took over 4 hours to have our current car appraised and purchase our Atlas. This was much longer as expected as the sale was all but settled. I know that it was busy and there were a couple of people ahead of us, but I expected a little more help while Steve was busy, to get us in and out. The finance officer was good to work with and we appreciate he and Steve staying after hours to complete the sale but the fact that it took as long as it did to get an appraisal, write a check, and sign the paperwork was far too long. We didn't see much teamwork from the other employees or managers. So far we are happy with the car, but given a choice we would look elsewhere to buy another Volkswagen from a different dealership. Again, we enjoyed working with Steve. More

by NEAL.HUNTER Verified Customer Verified Customer

Report | Print

Effortless, quick and easy Scheduled a test drive with Steve, found competitive financing with Craig and purchased a new vehicle in less than 2 hours. The entire experience was Scheduled a test drive with Steve, found competitive financing with Craig and purchased a new vehicle in less than 2 hours. The entire experience was effortless, quick, easy and transparent. Thanks Westside More

by Mark Verified Customer Verified Customer

Report | Print