Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown | Page 2

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
76 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.9

76 Reviews

Write a Review

Dealership Experience

2 yrs, 3 mos

Industry Experience

21 yrs, 7 mos

Employee Video

76 Reviews of Steve Brown

March 20, 2026

Dealership Rating
Employee Rating

They really care about their customers and explain on what they are doing and ask me if I have any questions More

by Georgeleyda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2026

Dealership Rating
Employee Rating

Took my auto in for a recall and a vibration. They took care of a couple recalls, and found the issue. Ordered the part and repaired my vehicle, keeping me updated along the way. Steve in service More

by robbyt812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for taking the time to leave us a review! We are glad to hear that our team was able to take care of your recalls and resolve the vibration issue. We pride ourselves on providing excellent service, and we will be sure to pass along your kind words to Steve. Thank you for choosing us for your automotive needs!

March 10, 2026

Dealership Rating
Employee Rating

Dealership is top notch professional informative answered all my questions service was smooth nice waiting area. More

by dzarbo
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Ken Ganley Kia Alliance responded

Hello, thank you so much for your kind words! We are thrilled to know that you had a top-notch experience with us. See you next time!

February 28, 2026

Dealership Rating
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Professional, explain services well, friendly, work is always done in a timely manner, nice waiting area. More

by regina.sommers
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2026

Dealership Rating
Employee Rating

The service was great and friendly atmosphere, my car was washed and was all good as new when I got it back More

by Claytonwright82
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2026

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First oil change was great…fast and efficient. Will definitely be back again moving forward. More

by bratelym7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Feb 21, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

January 29, 2026

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Employee Rating

Fast service and always kept me up to date on the status of my vehicle. More

by EG
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Jan 31, 2026

Ken Ganley Kia Alliance responded

Eg, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2026

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Always professional and helpful. Great service department! Staff is top notch. Pricing is always upfront. More

by Surfdreamer62
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Jan 23, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback! We appreciate your business! Please come see us again! Take care!

January 14, 2026

Dealership Rating
Employee Rating

I love this dealership. They are nice and knowledgeable about my Kia Soul. When I got a recall, I called and was told there was 2 recalls. Got my car in right away. Fast s More

by tiapet627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Jan 16, 2026

Ken Ganley Kia Alliance responded

Hello, we are so happy to read such a great review about Ken Ganley Kia Alliance! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 06, 2026

Dealership Rating
Employee Rating

So far so good. Just got the first oil change and filter. Great service and More

by scottkestner63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Jan 08, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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