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Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.8
39 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.8

39 Reviews

Write a Review

Dealership Experience

1 yr, 6 mos

Industry Experience

20 yrs, 10 mos

Employee Video

39 Reviews of Steve Brown

October 15, 2025

Dealership Rating
Employee Rating

Mike, Brent and Steve were as amazing as always. I won’t take my car anywhere else More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kam Wong, Lauren Rykalla, Josh Davis, Steven Holodnak, Aaron Flynn, Mike DeLisi, Mark Haggarty, Brent Steed, Josh Townsend

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Oct 18, 2025

Ken Ganley Kia Alliance responded

Thank you so much for the 5 star review!! We appreciate you and look forward to seeing you in the future! Take care!

October 13, 2025

Dealership Rating
Employee Rating

Always a pleasant visit to the Alliance Ohio Ken Ganley KIA! Staff is always attentive and friendly! Wait time is always as promised and the amenities are a luxurious plus! Thanks Brent Steed and crew for More

by Corcorcorey90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Steed

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Oct 16, 2025

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2025

Dealership Rating
Employee Rating

very polite and caring. Completed service in a timely manner. I don't have anything else to say so I don't need 15 words More

by walterpatty63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2025

Ken Ganley Kia Alliance responded

Thank you!! Have a wonderful day!!

September 26, 2025

Dealership Rating
Employee Rating

I love the friendly service provided by Ken Ganley Kia in Alliance, OH. They care about their customer's service experience and do everything to please their customer's comfort and waiting time while at the More

by SuzyCue79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 15, 2025

Dealership Rating
Employee Rating

The service rep (Steve) was very polite, explained everything and answered all my questions. The waiting room was clean and comfortable. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

Ken Ganley Kia Alliance responded

Hi Diane! Thank you for the great review! Come visit us again! Have a wonderful day!

September 12, 2025

Dealership Rating
Employee Rating

This dealership is by far and above the best I’ve ever had to deal with. Both their sales staff and service staff go above and beyond we highly recommend them. More

by Barbarajwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2025

Ken Ganley Kia Alliance responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2025

Dealership Rating
Employee Rating

Kia Alliance was friendly, timely, great work & returned car clean, would recommend for future service!! More

by leyda99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Sep 04, 2025

Ken Ganley Kia Alliance responded

Thank you for the great 5 star review! Please let us know if you need anything in the future!! Have a wonderful day!

August 29, 2025

Dealership Rating
Employee Rating

Great service, great experience. I will most definitely be back to have the rest of my maintenance needs More

by notchjonsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

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Sep 02, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2025

Dealership Rating
Employee Rating

Awesome knowledge. Understanding, friendly and will continue coming to alliance. Telling everyone I know to come get a new car. More

by Ladyannod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Rykalla, Caleb Burke, Megan Miller

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Sep 02, 2025

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

Dealership Rating
Employee Rating

Everyone I interacted with was very accommodating, informative, and helpful. It was a pleasant experience and I appreciated it. I did not feel rushed or hurried. I will be recommending Ken Ganley KIA More

by krunchcake chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Moore, Brent Steed

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Aug 25, 2025

Ken Ganley Kia Alliance responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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