Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown | Page 9

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
88 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.9

88 Reviews

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Dealership Experience

2 yrs, 6 mos

Industry Experience

21 yrs, 10 mos

Employee Video

88 Reviews of Steve Brown

February 18, 2025

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Employee Rating

I received quick friendly service but my windows are frozen on the inside of my car More

by ahastie31
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Ken Ganley Kia Alliance responded

Please give our Service Manager, Mike Delisi a call this morning to discuss your concerns. Your satisfaction is very important to us! Thank you for your business! We appreciate you!

January 30, 2025

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It was a good timely completion of service, very professional and courteous would go back More

by David.pobuda
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Ken Ganley Kia Alliance responded

Thank you David for the nice review! Come see us again! Take care!

January 30, 2025

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Truly one of the best places I’ve bought a car. Top notch h service. While sitting waiting for my car service to be finished the young man that sold me the car walked thru. He recognized me immedia More

by stephanie_lohr59
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Feb 03, 2025

Ken Ganley Kia Alliance responded

Hey Stephanie! So happy to hear you had a great experience with us in service and sales! We strive to be here for our customers and make sure they are taken care of! Hope you love your new car! "We wanna see ya in a Ken Ganley Kia!!" Come see us again! Take care!

January 13, 2025

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The work performed was fine, except for the tire rotation performed. The actual rotation was okay, but my tire pressure was never checked and adjusted. I daily check my tire pressure. All four tires needed a More

by rabbi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Jan 16, 2025

Ken Ganley Kia Alliance responded

Good morning! Thank you for the 5 star review, we appreciate it! With the extreme cold temps the pressure can fluctuate a pound here or there. If you have any questions or concerns the service department is here to help, please give them a call! Have a wonderful day!

Jan 16, 2025

rabbi responded

I know temperature affects tire pressure, but you never addressed my concern. My tire pressure was never checked. If it was, the pressures would have been corrected, but they weren’t. So, that leads me to believe, as I stated previously, the tire pressure was never checked and corrected, as it should have been. Or, it was checked, and never corrected. Either way, I put the pressure to the recommended factory settings for front and rear tires being it is winter. If this would have happened in summer, it would have been a pound or two less.

January 05, 2025

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Very kind, knowledgeable! Explained everything and helped me get the best deal! Thank you much! More

by Sdesarro
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Jan 07, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

January 04, 2025

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I went in for warranty work. The time estimate was perfect. Repairs completed except for one that required a parts order ,but I was made aware of that before they started. They t More

by rickjsimmers
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Jan 05, 2025

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2024

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Employee Rating

Dealer - ship service was about as just near as good a service I ever I had More

by Ever
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Dec 16, 2024

Ken Ganley Kia Alliance responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

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Employee Rating

The warrantee service rendered by Steve was extraordinary. Cat say enough good things. Pleasantly surprised by Ganley generously covering our parts. Kindness and professionalism specically by S More

by dscannon
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 13, 2024

Ken Ganley Kia Alliance responded

Thank you so much for the kind review! We appreciate you! Let us know if you need anything in the future! Happy Holidays!

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