Terrible experience with the sales person Steve Calderon.
I emailed the mgr no answer back.
I emailed the mgr no answer back.
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by Mreichert93
Customer service was poor.
My car wasn't ordered until a month after I placed the order.
My car wasn't ordered until a month after I placed the order.
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by MJR995
Verified Customer
Verified Customer
Oct 16, 2026 -
Honda of Valley Stream responded
We sincerely apologize for the frustration and delay you experienced with your recent new car order in our sales department. This is certainly not the level of service we strive to provide to our customers. We invite you to reach out to our management team directly so a manager can look into this matter and work to make it right for you. The Honda of Valley Stream Team
Overall, I had a very good experience at Honda of Valley
Stream. Steve was my sales rep, and he was funny, personable, and went above and beyond—even contacting me on his day off, which says a lot about his
Stream. Steve was my sales rep, and he was funny, personable, and went above and beyond—even contacting me on his day off, which says a lot about his dedication to his customers.
Brittany in Finance was also very professional, courteous, and pleasant to work with. She made the financial part of the process comfortable and easy to understand.
What really stood out was how welcoming everyone was. From the staff to the manager, people took the time to introduce themselves and treated me with courtesy and respect. I genuinely felt like I mattered as a customer even before purchasing my new vehicle.
I will say there were a few hiccups along the way, and I did feel that the final presentation/delivery of the vehicle was a little rushed. I would have appreciated a bit more time going over the vehicle and its features before driving away. That being said, it did not take away from the overall positive experience I had with the dealership.
I’m very happy with my new Honda and would still highly recommend Honda of Valley Stream, especially Steve and Brittany. Thank you both for making this an overall great experience!
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by riveras007
Verified Customer
Verified Customer
Aug 31, 2026 -
Honda of Valley Stream responded
Thank you for the thoughtful feedback! We are so glad Steve and Brittany made such a positive impression and that you felt genuinely welcomed throughout the process. We appreciate you noting the rushed delivery and will take that to heart as we continue to improve. We will make sure Steve and Brittany see this. Enjoy the new Honda and don't hesitate to reach out if there is anything else we can help with!
Steve and Phil made the entire process extremely simple
and easy. It was a pleasure working with them both.
and easy. It was a pleasure working with them both.
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by pferrante927
Verified Customer
Verified Customer
Aug 17, 2026 -
Honda of Valley Stream responded
We are glad Steve and Phil made everything so smooth and enjoyable! We will make sure they both see this. Don't hesitate to reach out if there is anything else we can help with!
Very nice and friendly people and very professional they
splendid everything very clear and I feel very happy about
splendid everything very clear and I feel very happy about
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by ramoncruz7503
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Honda of Valley Stream responded
We are glad to hear the experience keeps improving! We appreciate you giving us another chance and are happy the team made you feel welcome. We look forward to continuing that trend and don't hesitate to reach out if there is anything else we can help with!
Very attentive sales staff that kept me informed every
step of the process. Very easy and courteous to deal with.
step of the process. Very easy and courteous to deal with.
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by RXAMANDA
Verified Customer
Verified Customer
Jul 13, 2026 -
Honda of Valley Stream responded
Thank you, Amanda! We are glad the team kept you in the loop and made the whole process so smooth. Don't hesitate to reach out if there is anything else we can help with!
Great customer service.
I have returned to Honda of valley stream several times over the years and the staff is always very friendly and extremely helpful.
I have returned to Honda of valley stream several times over the years and the staff is always very friendly and extremely helpful.
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by PJCHAK
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Honda of Valley Stream responded
Your continued loyalty over the years truly means a lot to us! We are glad the team always makes you feel welcome and well taken care of. We look forward to seeing you again and don't hesitate to reach out if there is anything else we can help with!
I drove all the way from Hicksville to Valley Stream for
one reason, Steve Calderone. On the phone he was very clear and direct. At the dealership he was super helpful. The entire car buying process was smo
one reason, Steve Calderone. On the phone he was very clear and direct. At the dealership he was super helpful. The entire car buying process was smooth and everyone at the dealership was very helpful, friendly and knowledgeable. I highly recommend this location for all your car buying needs.
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by rani3003
Jul 06, 2026 -
Honda of Valley Stream responded
Making the drive from Hicksville specifically for Steve says it all! We are so glad he and the rest of the team made the trip well worth it. We will make sure Steve sees this. Don't hesitate to reach out if there is anything else we can help with!
No hidden charges.
Good people are there. Guide very honestly . Sale person Steve is very knowledgeable and very helpful.
Good people are there. Guide very honestly . Sale person Steve is very knowledgeable and very helpful.
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by GSNEWYORK
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
Honda of Valley Stream responded
Hi there! Thank you for the kind words! We believe in keeping things honest and transparent and we are so glad that came through in your experience. We are also thrilled to hear Steve took such great care of you. We will be sure to pass along your feedback to him. Please don't hesitate to reach out if there is anything you need!
Shmuel was a pleasant salesman who offered valuable
information while not placing pressure to buy. He took the time to review all my questions and work towards a vehicle price that I would be happy wi
information while not placing pressure to buy. He took the time to review all my questions and work towards a vehicle price that I would be happy with.
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by NBISK
Verified Customer
Verified Customer
Apr 06, 2026 -
Honda of Valley Stream responded
Hi there,
Thank you for your thoughtful feedback! We’re so glad to hear that Shmuel provided helpful information while keeping the experience comfortable and pressure free. Taking the time to answer questions and work toward the right price is exactly the kind of service we strive for. We truly appreciate you sharing this, and if you ever need anything, please don’t hesitate to reach out.