Steve Clare

I wanted to talk to service manager, called him three times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks an times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks and they charged me $150.00 too, I had to take my car to another VW dealer, very bad customer service Richard service advisor was very rude, please don't even get close to them. More

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Mo has been my service advisor for the last few years and he truly goes above and beyond for his customers. Every time I bring my Jetta in for service I have the confidence that it is being cared for by the he truly goes above and beyond for his customers. Every time I bring my Jetta in for service I have the confidence that it is being cared for by the absolute best. Overall a 5 star experience. More

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WONDERFULL EXPERIENCE Over all I would consider this service department all 10s and above! I go to Mo for all my service needs. Every time I bring my vehicle in I leave hap Over all I would consider this service department all 10s and above! I go to Mo for all my service needs. Every time I bring my vehicle in I leave happy. I will not take my VW anywhere else. If you are looking for a long term place for your vehicles needs I 100% recommend going to see Mo you will not be disappointed. More

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They care about you as a customer. Courteous, knowledgeable professionals backed up by trained Volkswagen technicians make for a positive customer experience. A nice touch: They even Courteous, knowledgeable professionals backed up by trained Volkswagen technicians make for a positive customer experience. A nice touch: They even hand washed the car before I picked it up. More

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Love Hiley VW I gave 5 stars because of the professional advisors, knowledgable technicians and awesome services they provide. The GM is also pretty cool. I've neve I gave 5 stars because of the professional advisors, knowledgable technicians and awesome services they provide. The GM is also pretty cool. I've never had any issues at Hiley Volkswagen and will continue doing business here. Thank you guys. Keep up the good work. More

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Great experience. Such a wonderful experience using Holey VW, and Moe in particular. Fast and professional service done right the first time. Thanks again Moe for great Such a wonderful experience using Holey VW, and Moe in particular. Fast and professional service done right the first time. Thanks again Moe for great customer service. More

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Awesome service every time Mo is a great service advisor and Shawn Perry is the best technician I've ever come across. Hiley vw service is top notch and best place in dfw Mo is a great service advisor and Shawn Perry is the best technician I've ever come across. Hiley vw service is top notch and best place in dfw More

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Best service in DFW area We came to Hiley because my phone conversation with Mo assured me that my Touareg, Sophia, would be well taken care of. I am more than impressed with We came to Hiley because my phone conversation with Mo assured me that my Touareg, Sophia, would be well taken care of. I am more than impressed with Mo's knowledge, customer service, friendliness, and willingness. He does everything in his power to make you happy and accommodate your every need so you will come back. I can't imagine going anywhere else. Mo is the best. :) More

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Hiley has been my servicing dealer for a few years now. I recently took my 2012 Passat TDI in for damage I caused to the wheel, strut, etc. The service work was done well and in a timely manner. However, upo recently took my 2012 Passat TDI in for damage I caused to the wheel, strut, etc. The service work was done well and in a timely manner. However, upon picking up the vehicle I noticed grease on my beige seats. Long story short, the seat cover had to be replaced. Hiley provided a loaner car so as to make the process as easy as possible. Hiley's response and solutions provided to those mistakes will keep my coming back. So, thanks to Steve and Huma for once again making my experience with Hiley a great one. Thanks for the attention and service provided on my newly purchased 2012 Touareg Executive TDI as well! More

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