Steve Cook

Westfield Ford is the best run dealership I ever purchased a car from. The entire staff bent over backwards to make sure I was completely happy with my purchase. purchased a car from. The entire staff bent over backwards to make sure I was completely happy with my purchase. More

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Had an oil change about 4 months ago at Westfield Ford and it was due for another oil change and I was going to do it myself as I normally would do if I have some free time... COULD NOT get the oil plug o and it was due for another oil change and I was going to do it myself as I normally would do if I have some free time... COULD NOT get the oil plug out!!!! I jacked the car up and tried to loosen it with a breaker bar and it would not turn! I then called them up to explain the problem and told them they over torqued the plug last oil change and asked if I could stop in and have them loosen it and snug it so I could finish the oil chang at home.. Wow after being transferred to 3 different people and being told it couldn’t be over tightened and they couldn’t fix the problem unless I got an oil by them!! After them trying to make it seem like I was an idiot they said bring it in and they’ll take a look. I got there 15 minutes after I got off the phone and they told me it will be about an hour!! xxx.. more like 2 hours later I had to pay for an oil change! And sit in an over crowded waiting room during the Covid -19 deal! Just accept you made a mistake and take care of your customers without all the xx! This is not my first problem at Westfield Ford but after this it will be my last! No more Westfield Ford for myself or my family! More

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Horrible expierence! Do not go here! I repeat DO NOT GO HERE! The mechanics try to sell every single service to you claiming cheaper prices. Then when you come in to pick Do not go here! I repeat DO NOT GO HERE! The mechanics try to sell every single service to you claiming cheaper prices. Then when you come in to pick up the car you pay 3 times the amount. I came in to drop my car off because a transmission error and my oil changed. My assosciate Jim called me multiple times claiming my tires, break pads, and other things needed servicing. I declined all but clearly there was a misunderstanding because I came in and had to pay 370$. When trying to solve the problem with the manager made fun of me and tried to sell me a new car? He then proceeded to talk about me with a multiple of his coworkers and hung up on me several times. I honestly have no idea how this dealership still makes money. I hope that no one else has such a horrible expierence. People who work here have no customer service skills and are just outright rude. More

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Great experience We got a great deal at Westfield Ford. Very happy with the customer service. Compared other cars and dealers but, they couldn't match the deal at West We got a great deal at Westfield Ford. Very happy with the customer service. Compared other cars and dealers but, they couldn't match the deal at Westfield. More

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