Steve DeSetto
Steve DeSetto at East Hills Chrysler Jeep Dodge Ram SRT

Steve DeSetto | Page 10

Sales Manager

East Hills Chrysler Jeep Dodge Ram SRT

2300 Northern Boulevard
Greenvale, NY 11548

Contact Me
5.0
151 Reviews

I've been part of the East Hills Family since 2005, and it truly is a family. Oh, and Lets Go Rangers!!

Dealership Experience

21 yrs, 5 mos

Industry Experience

21 yrs, 5 mos

Specialties & Trainings

Master Elite Certified

5.0

151 Reviews

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151 Reviews of Steve DeSetto

August 02, 2017

Dealership Rating
Employee Rating

Very happy I recently purchased a 2017 Jeep Renegade from Stan Ewing. He was attentive and dedicated to making my experience a pleasurable one. Steve, the manage More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stan Ewing

July 27, 2017

Dealership Rating
Employee Rating

Easy Sale and at a reasonable price Ann DeMayo was a pleasure to deal with. She was very familiar with the Dodge Durango and found us the car with the options we were looking for at a p More

by FR
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ann DeMayo, Arnie Price

July 18, 2017

Dealership Rating
Employee Rating

Update from my first post After many difficulties, sales Manager Steve Desetto made things right. I highly recommend Steve for his straightforwardness and fairness when dealing More

by Kohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 05, 2017

Dealership Rating
Employee Rating

Helpful, professional, and a pleasure to work with! My parents have purchased multiple cars from East Hills Jeep, and more specifically with the help of Steve. Every experience for them has been great, More

by Serena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 31, 2017

Dealership Rating
Employee Rating

Refused to honor Truecar price Call this dealership on phone when I got my Truecar price. Said they honored Truecar internet pricing. Test drove the car, ready to buy. Kept us there More

by Truecarshopper
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brett Newman, Jon Piansky , Emil Keri, Ed Whiffen

May 29, 2017

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear TrueCar shopper, Good afternoon. I've asked my team to respond to your remarks about your recent experience. I'm told at first we did not know you were TrueCar shoppers. As you made us aware of this, we changed our price to the TrueCar price. I am further told you mentioned an additional discount. We re-quoted based on this additional discount. Does this align with your own personal experience? Would you please let me know by emailing me at pwolhar@easthillsjeep.com? Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chrysler Jeep Dodge Ram pwolhar@easthillsjeep.com

May 30, 2017

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear TrueCar shopper, I'm sorry we have this disagreement. I'm told we had a prepared Buyer's Order with approved pricing on it. I'm told that prior to signing a request of us was made to reduce the purchase price by more than $4,000. We had discussed TrueCar pricing and we were willing to sell you this vehicle at the TrueCar price. The Affiliate program was mentioned and that savings amounted to around $300. I'm told we were willing to make this sale to you provided you supplied us with an Affiliate code. We sell a lot of vehicles because of our relationship with TrueCar. The pricing for TrueCar is simple and it is pre-set. We would never do anything to jeopardize our relationship. I'm being told the $4,000 you were seeking was based on pricing for a base vehicle with a lot of rebates and incentives which you did not qualify for. That pricing we could not honor. I wish you all the best with your new vehicle. I'm sorry we could not earn your business. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chrysler Jeep Dodge Ram pwolhar@easthillsjeep.com

May 30, 2017

Truecarshopper responded

Sorry but your response is not how it happened at all. I brought in all the truecar paperwork. It was shown numberous times to ALL your managers. And I talked to Rachel Lambert as well, if you want someone to collarborate my review. My last words to Rachel was "I am sorry but I am going to have to write a negative review for not honoring the truecar price". I did NOT ask for further discounts. Someone is not being trueful, Phil. The price you gave me was almost $400 ABOVE the truecar price. When I brought in the quotes from competing dealorships that HONORED the truecar price again I was told "Sorry we cannot match the truecar price". Would not recommend your dealership to anyone and if you are not willing to work with Truecar, I feel you should take your dealership out of the program. l

May 30, 2017

Truecarshopper responded

Phil I am very surprised at the disingenuous reply. Being the dealership for Jeep you full well know that Jeep offers a 4,000 rebate/incentive on the purchase of a new Jeep Renegade. .There are even more reductions more than the rebates. FYI They are military discount and discounts if you lease or finance a new Renegade, Neither of them I am entitled to nor did I request them . So You do not want to honor the incentives from Jeep? I hope your future customers are reading this and go elsewhere since every other Jeep dealers in the immediate area have no problem with honoring the incentives and the truecar EXACT price - nothing more, nothing less. I did not want to haggle like a fishwife just purchase a car. And like I mentioned before it was a deplorable experiance FYI Here are the incentives I qualified for 2017 Jeep Renegade Retail Customer Cash Allowance $2,500 2017 Jeep Renegade Bonus Cash $1,500

April 28, 2017

Dealership Rating
Employee Rating

Great Experience! After having a negative experience at our local Jeep dealer we decided to visit East Hills Jeep. Not only did we lease a Grand Cherokee but a year lat More

by Zevvie18
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Arnie Price, Ivan Rosa

April 10, 2017

Dealership Rating
Employee Rating

The manager (DeSetto) and the salesman were professional This is my second purchase from East Hills Jeep in less than a year. Steve DeSetto, the manager is very professional. My sales person, Marvin Frank, More

by Bill O'Brien
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marvin Frank

April 07, 2017

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Employee Rating

TOP NOTCH+++++++++ Great sale & service from start to finish. The sales team went the extra mile, even finance was a pleasant, easy experience. Entire team could not do More

by B&C J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger Carrington, Stan Ewing , Arnie Price

March 30, 2017

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Employee Rating

Had an excellent experience pickig up an new car. From the sales person Adam, to the manager Steve, all the way to financing from Arnie, my experience was positive and excellent. I will definitely go More

by PeterV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arnie Price, Adam Mahmood

March 02, 2017

Dealership Rating
Employee Rating

Effortless Transaction Carlos Granados did a terrific job in assisting me in leasing a new 2017 Jeep SUV. Carlos and the dealership handled the transaction without effort. More

by Vince323
Recommend Dealer
Yes

Other Employees Tagged: Carlos Granados

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