Steve Farley | Page 11

All the employees of this dealership were extremely friendly and helpful. I have never been to a dealership before, that made you feel like you were important-not the sale of a car. They worked with m friendly and helpful. I have never been to a dealership before, that made you feel like you were important-not the sale of a car. They worked with me to find the car I wanted as well as the right financing. From the GM (Steve) to the cashier, everyone couldn't be any more helpful. Only one word, FRANTIC-ULOUS. More

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After purchasing a used car from this Dealership, I noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manag noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manager James Anderson would call me back. That never happened - Thanks James! I then contacted the Dealership and asked to speak with General Manager Steve Farley. Mr. Farley did his best to say - Sorry about your luck. I then did some more research to find out who the actual owner was - Mr. Gene Hickman. I contacted the dealership again and requested Mr. Hickman's email address and also CC'd his Facebook email address too. No Response. - WOW Based on my experience with Frederick Nissan, I would Never do business with this Dealership. That's what I get for giving my home town Dealership my Business. Letter sent to Owner Gene Hickman -21,March 2012: I am writing to you to express my disappoint with my recent automobile purchase from your dealership - Frederick Nissan. I recently decided to purchase a commuter car due to increasing fuel costs. I narrowed my search down to 2 Vehicles – a new Ford Fiesta from the current dealership that I do business with – Sheehy Ford, or a used Toyota Prius that I found at your dealership- Frederick Nissan. I decided to purchase the Toyota Prius. Your Sales Associate, Megan Schmidt did a terrific job selling us on the car. However, after discovering a defect (Severe Crack) with my front windshield (Several weeks had past), I immediately contacted Megan to see if this was covered under the 30 Day Warranty. Megan escalated this to your sales Manager, James Anderson. James was suppose to call me on 20, March. I never heard from Mr. Anderson, so again, I contacted your dealership today to speak with Steve Farley. Mr. Farley rambled on how he use to work for Toyota and had owned several cars from Toyota and that there could be no possible way for the windshield to just “Crack”. I tried to enlighten Mr. Farley that there have been several complaints from Toyota Prius owners regarding their windshields mysteriously cracking. Finally, I basically stated to Mr. Farley, “as the customer, I’m on my own to go figure out the best way to deal with this- Lesson learned for giving the hometown dealer my business.” What absolutely blows my mind with this experience , is that (1) –The Sales Manager never returned my call (2) –There should have been some attempt by Mr. Farley- General Manager to leverage your service facilities to repair my vehicle at perhaps a discounted rate. I then had to inquire about the front license plate bracket (Which did not come with the car). Mr. Farley started rambling on that the car was probably from Pennsylvania and Toyota does not ship the front license plate bracket. He then told me that I can just simply screw the license plate to the front bumper, as “all” of the dealers do that- Really????? I guess I’ll buy that myself too so that my license plate is installed correctly. At a very minimum, I would at least like to receive some sort of acknowledgement that you’ve received my complaint. If you would like to further discuss this matter with me, my cell number is 703-732-XXXX. Buyer Beware - I'm out $300+ More

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The attention given to the individual customer could have been a little more timely, however a lack of personnel may have been the culprit in that situation. I`m very pleased with my vehicle and hope that al been a little more timely, however a lack of personnel may have been the culprit in that situation. I`m very pleased with my vehicle and hope that all my future visits to your dealership will be a positive experience. Good job! More

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Purchased used vehicle (2008 Rogue) in September and Rob provided great attention to my needs. Also, took vehicle in for first service and your service dept is fantastic. This is the 2nd vehicle I have provided great attention to my needs. Also, took vehicle in for first service and your service dept is fantastic. This is the 2nd vehicle I have purchased from you in the past 3 years and have recommended you to my friends and I know of at least 2 who have purchased a NEW vehicle from you. Keep up the good work. More

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Today, my wife and I purchased a Murano from Frederick Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and pro Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and professionally by our sales representative Pablo, by James Anderson and our F&I representative Wendy. Each were wonderful. We even had the opportunity to speak with Steve Farley, the General Manager, who made it evident that the dealership is willing to go to any length to ensure all customers are completely satisfied with their experience. We could not be happier with our experience. I am impressed by the dedication to exemplary service by all at Frederick Nissan. And, the price paid for the car and the amount offered for our trade was excellent. I would highly recommend this dealership and would without hesitation purchase another vehicle from them. More

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Everyone at Frederick Nissan was so friendly and helpful! They made my car buying experience a fun and happy experience! Steve Farley and Steve Latour went out of their way to ensure I was happy with my se They made my car buying experience a fun and happy experience! Steve Farley and Steve Latour went out of their way to ensure I was happy with my selection and understood all of the features of my new car. Thank you so much for a wonderful experience! More

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Although we live in Boyds, we came to the Frederick Although we live in Boyds, we came to the Frederick Nissan becuse we found from the internet they had in their inventory the type of car we were look Although we live in Boyds, we came to the Frederick Nissan becuse we found from the internet they had in their inventory the type of car we were lookin for, Nissa Rogue with SL package. We also renewed our log log standing friendship with Steve Lato and Nick. All the Best. Thomas & Rebecca Iype More

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Dealership offered over 100% (only words) for my trade Dealership offered over 100% (only words) for my trade but they fell short on what Kelly Blue Book was offering at a good status which was $13,50 Dealership offered over 100% (only words) for my trade but they fell short on what Kelly Blue Book was offering at a good status which was $13,500 for my 2006 Murano SL AWD. Instead, the dealership offered me $11,000 for my trade with no explanation. Dealership did not give me the incentives Nissan was offering until I refused their Protection Package - they baited me back to the dealership by telling me over the phone, after I signed paperwork that they were going to work in the Protection Package but when I got there, they had included it in the new numbers they had worked up. They added $500.00 of Nissan factory incentives that they had forgotten to include in the original paperwork then subtracted for the Protection Package which was around $450.00. I originally told then I did not want the Protection Package but they were determined to get me to pay for this service I had refused - classic bait and switch. I will not buy another vehicle from this dealership, I like the brand and I like their service department but not their sales department. More

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I just purchaced a 2002 Buick Regal at Frederick Nissan at Frederick Maryland. overall i am very Happy with the low milage car i bought. After later research i think i paid more than blue book price. but w at Frederick Maryland. overall i am very Happy with the low milage car i bought. After later research i think i paid more than blue book price. but was treated good at dealership. Havent been in for service yet but have been contacted by phone and email from General manager, salesman, and the service dept. Mike Hale More

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Frederick Nissan has the most knowledgeable sales staff of any dealership. My salesman, Jeff Lasko was very detail-oriented in the sale of my new Sentra. He explained everything all the way through and a of any dealership. My salesman, Jeff Lasko was very detail-oriented in the sale of my new Sentra. He explained everything all the way through and also showed me the bells and whistles of my new car. He showed me things that I would have not thought to have asked about. It was definitely one of the most easy, pressure-free deals I have ever made. More

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