Steve Farley | Page 10

PURCHASED A USED 2007 NISSAN FRONTIER WITH ONLY 10,000 MILES. WE WERE TOLD THIS VEHICLE WAS SERVICED. WE LIVE 90 MILES AWAY FROM THIS DEALER. WHEN WE ARRIVED HOME WE NOTICED HUNDREDS OF STINK BUGS IN T MILES. WE WERE TOLD THIS VEHICLE WAS SERVICED. WE LIVE 90 MILES AWAY FROM THIS DEALER. WHEN WE ARRIVED HOME WE NOTICED HUNDREDS OF STINK BUGS IN THE BED AREA. WE REMOVE THE CAP, BED LINER ONLY TO FIND HUNDREDS OF STINK BUGS. GOING FURTHER WE FOUND CHIPMUNKS BEDDING AND MANY HARD SHELL ACORNS. WE REMOVED THE CABIN FILTER AND THE ENGINE FILTER AND FOUND MORE OF THE SAME . I TURNED ON THE BLOWER MOTOR AND IT VIBRATED. CALLED DEALER AND THE MANY PEOPLE I SPOKE TO OFFERED NO HELP. CALLED ONE OF THE OWNERS LEFT MESSAGE AND HE NEVER RETURNED MY CALL, HE HAD THE DEALERSHIP CALL ME AND THEY (JOHN LOWRY, STEVE FARLEY) OFFERED NO HELP. FINALLY I TOOK IT TO LOCAL NISSAN DEALER PAID FOR ALL FILTERS AND CLEAN OUT FAN. SENT BILL TO FREDERICK PER MY AGREEMENT WITH JOHN LOWRY AND IT WAS IGNORED. FLUIDS SUCH AS TRANSMISSION, REAR END, FRONT AND REAR DIFFERENTIAL'S ALONG WITH ANTI FREEZE. IS A SERVICE NISSAN SAID SHOULD BE DONE EVERY TWO YEARS AND HAD NOT..IN MAKING THE AGREEMENT WITH JOHN LOWRY MY WIFE SAID TO HIM "I KNOW YOU WOULD NOT KNOWINGLY SELL A VEHICLE WITHOUT SERVICING IT". BUYER BEWARE OF THIS DEALERSHIP..... I SPENT OVER $500 TO PUT THIS VEHICLE BACK TO NISSAN USED TRUCK STANDARDS........ THIS DEALERSHIP IS LOCATE 7418 GROVE ROAD. FREDERICK MARYLAND 21704. TEL# 301-662-0111." THE WINDOW STICKER STATES THAT ALL VEHICLES HAVE COMPLETED A 128-POINT QUALITY CHECK".. WHY WAS THIS VEHICLE LEFT OUT OF THE LOOP? THIS DEALERSHIP IS NOW KNOWN AS YOUNGER NISSAN OF FREDERICK. More

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Drove vehicle in unannounced as I couldn't risk waiting any longer for a solution or help with power loss for the sake of safety for vehicle, driver, and traffic. I was greated cordially and accepted with any longer for a solution or help with power loss for the sake of safety for vehicle, driver, and traffic. I was greated cordially and accepted with assistance promptly with pleasant demeanor by all. I was not being able to drive from home to dealership in Frederick, a distance of approximately 58 miles without needing to charge or else having no peace about arriving before power was gone. If I used the radio, lights, heater, windshield wipers it was just like the power was disappearing like like drinking a glass of water. It had been two months to the date that I was struggling with this issue and I felt I had a good feel for "Miss Miracle" and knew that was not what the company or dealership would want me to constantly fret about. She is more "grand" than that! More

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My experience with Frederick Nissan’s customer service and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car bu and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car buying process. I was told that they wouldn’t process paperwork until they received my documentation the following day. The next day I told the sales agent that I decided not to purchase the vehicle and requested that they return my trade in vehicle. They told me the paperwork was processed (they didn’t have my title and other documents needed for the transaction), my car was already inspected, and they couldn’t return my car. Basically, they were dishonest. I called a police officer to assist me. He couldn’t, but advised me on what I needed to do. I called Nissan headquarters and explained what had happened and a case was opened and expedited. Afterwards, I called Frederick Nissan to speak to the owner. They took my information and I told them a case against them was opened and it would be expedited. A short time later, the General Manager called me and knew what had occurred and said he would return my car. I picked up my car and realized that I forgot my car registration at the dealership. The following day I asked my son to retrieve my registration and alerted Frederick Nissan that my son would be coming getting my registration. My son went to the dealership and was ignored by the staff. They finally acknowledged him because he had to say something to them. The sales manager threw the registration at my son. My son didn’t say anything to avoid problems. He picked up the registration and walked away. I strongly would NOT recommend Frederick Nissan to any family, friends, associates, etc. If you’re not familiar with how the car buying process works, you will be taken advantage of. I was exploited for lack of knowledge and I don’t want anyone else to have the same experience I had at Frederick Nissan. More

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This dealership by far is one of the best dealerships i have dealt with!!, very clean and professional dealer,very nice waiting room for when you bring your car in for service, everybody here are very kind have dealt with!!, very clean and professional dealer,very nice waiting room for when you bring your car in for service, everybody here are very kind and friendly!! i have bought car's from Steve Farley for over 25 years now and have always been treated like a family member! i was very happy when i found out about two years ago that Mr Farley was at Frederick Nissan that i came by to say hello, and have since then have bought 6 vehicle's in two year's from them. My sale's man Steve Latour was very professional and friendly person who knew the product and been with Nissan for over 18 year's, So i just want to say Thank You Frederick Nissan For the wonderful experience !!! More

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All the employees of this dealership were extremely friendly and helpful. I have never been to a dealership before, that made you feel like you were important-not the sale of a car. They worked with m friendly and helpful. I have never been to a dealership before, that made you feel like you were important-not the sale of a car. They worked with me to find the car I wanted as well as the right financing. From the GM (Steve) to the cashier, everyone couldn't be any more helpful. Only one word, FRANTIC-ULOUS. More

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After purchasing a used car from this Dealership, I noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manag noticed the front Windshield had a crack. I immediately contacted my Sales Rep to inquire about Warranty Repair. My Sales Rep indicated Sales Manager James Anderson would call me back. That never happened - Thanks James! I then contacted the Dealership and asked to speak with General Manager Steve Farley. Mr. Farley did his best to say - Sorry about your luck. I then did some more research to find out who the actual owner was - Mr. Gene Hickman. I contacted the dealership again and requested Mr. Hickman's email address and also CC'd his Facebook email address too. No Response. - WOW Based on my experience with Frederick Nissan, I would Never do business with this Dealership. That's what I get for giving my home town Dealership my Business. Letter sent to Owner Gene Hickman -21,March 2012: I am writing to you to express my disappoint with my recent automobile purchase from your dealership - Frederick Nissan. I recently decided to purchase a commuter car due to increasing fuel costs. I narrowed my search down to 2 Vehicles – a new Ford Fiesta from the current dealership that I do business with – Sheehy Ford, or a used Toyota Prius that I found at your dealership- Frederick Nissan. I decided to purchase the Toyota Prius. Your Sales Associate, Megan Schmidt did a terrific job selling us on the car. However, after discovering a defect (Severe Crack) with my front windshield (Several weeks had past), I immediately contacted Megan to see if this was covered under the 30 Day Warranty. Megan escalated this to your sales Manager, James Anderson. James was suppose to call me on 20, March. I never heard from Mr. Anderson, so again, I contacted your dealership today to speak with Steve Farley. Mr. Farley rambled on how he use to work for Toyota and had owned several cars from Toyota and that there could be no possible way for the windshield to just “Crack”. I tried to enlighten Mr. Farley that there have been several complaints from Toyota Prius owners regarding their windshields mysteriously cracking. Finally, I basically stated to Mr. Farley, “as the customer, I’m on my own to go figure out the best way to deal with this- Lesson learned for giving the hometown dealer my business.” What absolutely blows my mind with this experience , is that (1) –The Sales Manager never returned my call (2) –There should have been some attempt by Mr. Farley- General Manager to leverage your service facilities to repair my vehicle at perhaps a discounted rate. I then had to inquire about the front license plate bracket (Which did not come with the car). Mr. Farley started rambling on that the car was probably from Pennsylvania and Toyota does not ship the front license plate bracket. He then told me that I can just simply screw the license plate to the front bumper, as “all” of the dealers do that- Really????? I guess I’ll buy that myself too so that my license plate is installed correctly. At a very minimum, I would at least like to receive some sort of acknowledgement that you’ve received my complaint. If you would like to further discuss this matter with me, my cell number is 703-732-XXXX. Buyer Beware - I'm out $300+ More

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The attention given to the individual customer could have been a little more timely, however a lack of personnel may have been the culprit in that situation. I`m very pleased with my vehicle and hope that al been a little more timely, however a lack of personnel may have been the culprit in that situation. I`m very pleased with my vehicle and hope that all my future visits to your dealership will be a positive experience. Good job! More

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Purchased used vehicle (2008 Rogue) in September and Rob provided great attention to my needs. Also, took vehicle in for first service and your service dept is fantastic. This is the 2nd vehicle I have provided great attention to my needs. Also, took vehicle in for first service and your service dept is fantastic. This is the 2nd vehicle I have purchased from you in the past 3 years and have recommended you to my friends and I know of at least 2 who have purchased a NEW vehicle from you. Keep up the good work. More

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Today, my wife and I purchased a Murano from Frederick Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and pro Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and professionally by our sales representative Pablo, by James Anderson and our F&I representative Wendy. Each were wonderful. We even had the opportunity to speak with Steve Farley, the General Manager, who made it evident that the dealership is willing to go to any length to ensure all customers are completely satisfied with their experience. We could not be happier with our experience. I am impressed by the dedication to exemplary service by all at Frederick Nissan. And, the price paid for the car and the amount offered for our trade was excellent. I would highly recommend this dealership and would without hesitation purchase another vehicle from them. More

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Everyone at Frederick Nissan was so friendly and helpful! They made my car buying experience a fun and happy experience! Steve Farley and Steve Latour went out of their way to ensure I was happy with my se They made my car buying experience a fun and happy experience! Steve Farley and Steve Latour went out of their way to ensure I was happy with my selection and understood all of the features of my new car. Thank you so much for a wonderful experience! More

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