Steve Farley | Page 10

I can not find enough words for the great experience I had with the dealership. From the moment I called the experience was awesome. Everyone was pleasant and aiding. I walked in the dealership not rea had with the dealership. From the moment I called the experience was awesome. Everyone was pleasant and aiding. I walked in the dealership not really expecting much because my prior experience at other dealerships has not been rewarding. But when they showed me my car and told me I was approved for a new 2013 Altima, I was floored. It was such an amazing feeling. They were professional, they were prompt and they were honest let alone amazing. More

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I had a wonderful experience working with all the gang at Frederick nissan and highly recommend them. They're extremely knowledgeable about the products they sell. Frederick nissan and highly recommend them. They're extremely knowledgeable about the products they sell. More

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The staff and service I experience at Younger Nissan of Frederick was exceptional and beyond what I ever expected. I am a first time car buyer, and was feeling pretty vulnerable when first searching aroun Frederick was exceptional and beyond what I ever expected. I am a first time car buyer, and was feeling pretty vulnerable when first searching around. Other dealerships were very intimidating and I never felt as if I was being offered an honest deal. The staff at Younger Nissan of Frederick was so friendly when I arrived, and they were never once pushy or intimidating. They made it very clear to me throughout the experience as well that they were working to put customer satisfaction over anything else, and cared more about my concerns and happiness over their profit or convenience. Although the car I fell in love with was a silver Nissan Sentra (dark interior) not on their lot, they went above and beyond standard dealership service, and drove a notable far distance to retrieve what I wanted. In addition to spending their time and efforts in retrieving the car, they made sure to invest their time in ensuring the quality of the car imported was also exceptional before making me take delivery on it. Karen Luedeman was my direct sales consultant, and she was absolutely wonderful to work with. She truly made this first experience for me special. When I arrived to pick up and see my car for the first time there were even balloons waiting for me on the car, a nice gesture for my new ‘gift.’ Eric Royer was the sales manager on site during my purchase, and he was also exceptionally wonderful to work with. Kevin Ignasiak was my finance manager for the transaction to which I was probably the most terrified for, but he made me feel so at ease and he really worked hard to make me the most beneficial and affordable financing possible. During the financing transaction I felt as if Kevin had my comfort and happiness as his main priority; he really looked out for me when working out the best warranty and safety features as well. Finally, Steve Farley was the general manager on site to which I met and had the pleasure of working with as well. Steve’s actions made retrieving my car possible, and his additional time and efforts toward ensuring I drove a quality and safe car off the lot illuminated his exceptional management character and the moral of the company. I couldn’t have asked for a better experience, and I will definitely recommend this company and referenced staff to anyone interested in purchasing a car from an honest and high quality service place. Thank you Younger Nissan of Frederick! I am confident in and look forward to continuing my business with you in the future! - Sincerely a first time car buyer and exceptionally happy customer : ) More

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Good experience and friendly people. They seem to know me well from the past with my service experience. I would recommend this dealership to others. me well from the past with my service experience. I would recommend this dealership to others. More

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I must admit that I was lucky enough to spend my initial visit with the General Manager (Steve Farley) to get a full explanation of how trade ins are valued and calculated and the ability to locate my desir visit with the General Manager (Steve Farley) to get a full explanation of how trade ins are valued and calculated and the ability to locate my desired vehicle from another state and Dealership. This was a very valuable experience. We decided that Younger Nissan was the place fro us to do business. The day came to pick up our new vehicle and to drop off our trade ins, and we were expecting to have to spend hours doing the paperwork and financing. We were in and out in less than 2.5 hours. We were very pleased. It was the most painless experience we have ever had when working with a Car Dealership. More

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Younger Frederick Nissan, especially Kyle Warfield, has never let us down. We shopped around for a used truck and were back at Nissan in no time! Great salesman, great service, and received an awesome tru never let us down. We shopped around for a used truck and were back at Nissan in no time! Great salesman, great service, and received an awesome truck! We will always continue to use and recommend this dealership! Thanks!! M. Jewell More

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Younger Nissan of Frederick helped us resolve our issues with our car buying experience. After a bad experience, the manager was very helpful in correcting the problem. We will continue to buy vehicles from with our car buying experience. After a bad experience, the manager was very helpful in correcting the problem. We will continue to buy vehicles from there and get our car service there. Thank you. More

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PURCHASED A USED 2007 NISSAN FRONTIER WITH ONLY 10,000 MILES. WE WERE TOLD THIS VEHICLE WAS SERVICED. WE LIVE 90 MILES AWAY FROM THIS DEALER. WHEN WE ARRIVED HOME WE NOTICED HUNDREDS OF STINK BUGS IN T MILES. WE WERE TOLD THIS VEHICLE WAS SERVICED. WE LIVE 90 MILES AWAY FROM THIS DEALER. WHEN WE ARRIVED HOME WE NOTICED HUNDREDS OF STINK BUGS IN THE BED AREA. WE REMOVE THE CAP, BED LINER ONLY TO FIND HUNDREDS OF STINK BUGS. GOING FURTHER WE FOUND CHIPMUNKS BEDDING AND MANY HARD SHELL ACORNS. WE REMOVED THE CABIN FILTER AND THE ENGINE FILTER AND FOUND MORE OF THE SAME . I TURNED ON THE BLOWER MOTOR AND IT VIBRATED. CALLED DEALER AND THE MANY PEOPLE I SPOKE TO OFFERED NO HELP. CALLED ONE OF THE OWNERS LEFT MESSAGE AND HE NEVER RETURNED MY CALL, HE HAD THE DEALERSHIP CALL ME AND THEY (JOHN LOWRY, STEVE FARLEY) OFFERED NO HELP. FINALLY I TOOK IT TO LOCAL NISSAN DEALER PAID FOR ALL FILTERS AND CLEAN OUT FAN. SENT BILL TO FREDERICK PER MY AGREEMENT WITH JOHN LOWRY AND IT WAS IGNORED. FLUIDS SUCH AS TRANSMISSION, REAR END, FRONT AND REAR DIFFERENTIAL'S ALONG WITH ANTI FREEZE. IS A SERVICE NISSAN SAID SHOULD BE DONE EVERY TWO YEARS AND HAD NOT..IN MAKING THE AGREEMENT WITH JOHN LOWRY MY WIFE SAID TO HIM "I KNOW YOU WOULD NOT KNOWINGLY SELL A VEHICLE WITHOUT SERVICING IT". BUYER BEWARE OF THIS DEALERSHIP..... I SPENT OVER $500 TO PUT THIS VEHICLE BACK TO NISSAN USED TRUCK STANDARDS........ THIS DEALERSHIP IS LOCATE 7418 GROVE ROAD. FREDERICK MARYLAND 21704. TEL# 301-662-0111." THE WINDOW STICKER STATES THAT ALL VEHICLES HAVE COMPLETED A 128-POINT QUALITY CHECK".. WHY WAS THIS VEHICLE LEFT OUT OF THE LOOP? THIS DEALERSHIP IS NOW KNOWN AS YOUNGER NISSAN OF FREDERICK. More

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Drove vehicle in unannounced as I couldn't risk waiting any longer for a solution or help with power loss for the sake of safety for vehicle, driver, and traffic. I was greated cordially and accepted with any longer for a solution or help with power loss for the sake of safety for vehicle, driver, and traffic. I was greated cordially and accepted with assistance promptly with pleasant demeanor by all. I was not being able to drive from home to dealership in Frederick, a distance of approximately 58 miles without needing to charge or else having no peace about arriving before power was gone. If I used the radio, lights, heater, windshield wipers it was just like the power was disappearing like like drinking a glass of water. It had been two months to the date that I was struggling with this issue and I felt I had a good feel for "Miss Miracle" and knew that was not what the company or dealership would want me to constantly fret about. She is more "grand" than that! More

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My experience with Frederick Nissan’s customer service and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car bu and staff was horrible! I discovered that in addition to being unprofessional, they will take advantage of customers who don’t understand the car buying process. I was told that they wouldn’t process paperwork until they received my documentation the following day. The next day I told the sales agent that I decided not to purchase the vehicle and requested that they return my trade in vehicle. They told me the paperwork was processed (they didn’t have my title and other documents needed for the transaction), my car was already inspected, and they couldn’t return my car. Basically, they were dishonest. I called a police officer to assist me. He couldn’t, but advised me on what I needed to do. I called Nissan headquarters and explained what had happened and a case was opened and expedited. Afterwards, I called Frederick Nissan to speak to the owner. They took my information and I told them a case against them was opened and it would be expedited. A short time later, the General Manager called me and knew what had occurred and said he would return my car. I picked up my car and realized that I forgot my car registration at the dealership. The following day I asked my son to retrieve my registration and alerted Frederick Nissan that my son would be coming getting my registration. My son went to the dealership and was ignored by the staff. They finally acknowledged him because he had to say something to them. The sales manager threw the registration at my son. My son didn’t say anything to avoid problems. He picked up the registration and walked away. I strongly would NOT recommend Frederick Nissan to any family, friends, associates, etc. If you’re not familiar with how the car buying process works, you will be taken advantage of. I was exploited for lack of knowledge and I don’t want anyone else to have the same experience I had at Frederick Nissan. More

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