Steve Farley

Sharod sold me a 2024 Altima & throughout the process he was friendly & patient. He followed up with me, to include after the purchase, to ensure I was satisfied. Superb customer service skills! was friendly & patient. He followed up with me, to include after the purchase, to ensure I was satisfied. Superb customer service skills! More

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Edit: Steve is a class act. He reached out to me, heard me out, kept his word and made it right. Based on my follow-up with Steve I'm hoping my experience was a one off and they He reached out to me, heard me out, kept his word and made it right. Based on my follow-up with Steve I'm hoping my experience was a one off and they will amend their practices going forward. I'd give them another chance because of Steve and Frank. Management displays unwillingness to logistically help the customer, home delivery is a false promise, and the general lack of trust is immense. Guaranteed bank checks are not accepted here without a litany of hoops, both because they don’t trust you and because they’d rather you finance in house to bump their profit. They lost my title paperwork and had nightmares with them trying to find it, when I tried to communicate with the dealer that they fudged my paperwork they hung up on me and would not correct their mistake. Didn’t get a title (on a car that wasn’t financed with them) for 6 months. Frank is the efficient, knowledgeable and friendly go-to guy. That’s all they have to offer. Karl in management is the root cause of this poor experience. More

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Younger Nissan made the purchase of my first car such an easy and pleasant experience. easy and pleasant experience. More

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It was a pleasure doing business with Eric. He wasn't pushy and was very personable. He even came in on his day off to meet us at the dealership. Made the car buying process easy. Thanks Eric! He wasn't pushy and was very personable. He even came in on his day off to meet us at the dealership. Made the car buying process easy. Thanks Eric! More

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Dealership was excellent. My wife and I have purchased a few vehicles here. We have been impressed with the Service department. My wife and I have purchased a few vehicles here. We have been impressed with the Service department. More

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Just bought a New 2023 Rouge alot of new things Great ride very comfortable great gas mileage Would recommend this great SUV ride very comfortable great gas mileage Would recommend this great SUV More

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I was in the market for a new altima after mine was involved in an accident and after speaking to Corey on the phone he made the experience very stress free by doing everything he said he would. After involved in an accident and after speaking to Corey on the phone he made the experience very stress free by doing everything he said he would. After showing up at YoungerNissan the vehicle was freshly detailed with gas and plates already installed. He went over all the functions of the vehicle and we were in and out in no time, highly recommend Younger Nissan if you are in the market for a vehicle. More

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Car buying can be long and stressful, but everyone was so nice and helpful and made it an enjoyable experience. nice and helpful and made it an enjoyable experience. More

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As usual had the best experience working with the team at Younger. Live on the Eastern Shore and Rob met me with my new car in Annapolis. Signed all my paper work with Ed on line and it was as simple as Younger. Live on the Eastern Shore and Rob met me with my new car in Annapolis. Signed all my paper work with Ed on line and it was as simple as that!! Thank you ROB your the BEST! More

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We came into the dealership from Northern Virginia in search of a specific used vehicle found online. When we arrived, we were first met by Logan and then after looking at the car, Rob. The whole trans search of a specific used vehicle found online. When we arrived, we were first met by Logan and then after looking at the car, Rob. The whole transaction felt like a stereotypical used car dealership interaction. I expressed wanting the car to have a pre-purchase inspection through a private establishment. When talking to me, it was a "good idea" but then I found out that either Rob or Logan reached out to my son behind my back via text, stating it was not necessary as it was already Maryland State inspected! The reason we were not sure is because my son was getting texts from both Rob and Logan from the same number. We had the car re-inspected to find faulty brakes. Even though my paperwork said calipers, needed to be replaced, Rob assured me that was not the case. We gave them the benefit of the doubt as my son liked the car. It was offered that the car was delivered to me if I wire-transferred the money. I did not feel comfortable with that regarding the feel we received and interactions had (saying a video would be sent / not calling back / etc). At one point, Rob even wanted my son to add him and/or Logan to SnapChat to see the video (my son is only a week into being 18 and was not comfortable with that). We decided on the car! Found out the exact amount (which we had to ask multiple times then listen to Rob yell across the dealership to Paige while we were on the phone rather than putting us on hold or transferring) and went in with a cashier's check from the bank. When we arrived, we were not offered to look at the car for the repairs but to "talk finances." The amount given was higher than what we were told! My son pointed out we were doing Virginia tags and not Maryland. Logan finally came back with the originally quoted price but I was reminded that they "fixed the brakes for me." I asked to speak to the General Manager (Steve) but was given Rob again. I said I wanted to speak with Steve, the General Manager, not Rob, the Sales Manager. Logan told me I did not need to be rude to which I pointed out I was just doing my research. In talking to Steve, he told me multiple times how he was part owner, in the business for 40 years, that the dealership had the highest ratings, etc. My son felt he was talking down to me. He also went on how certified checks could be fake and how it is impossible to lower processing fees (it is actually not "fraud" as it has been done many times). We went to look at the car and once we saw some issues again that we inquired about the first time, multiplied by the lack of care in selling a car and the way I was talked down to, we decided to walk away. This dealership may be wonderful for a new car purchase but for a used car, it feels like their time is being wasted. Would not recommend. More

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