Steve Farmandi
Steve Farmandi at Arlington Acura in Palatine

Steve Farmandi | Page 4

Assistant Service Manager

Arlington Acura in Palatine

1275 E Dundee Rd
Palatine, IL 60074

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119 Reviews
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119 Reviews

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119 Reviews of Steve Farmandi

December 26, 2022

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Employee Rating

Very clean. Nice and warm garage on a cold day. I did have the tires rotated as part of my A1 service but the low air pressure light was still on when i got the More

by bjdub1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aamer Ali

Dec 27, 2022

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

December 25, 2022

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Employee Rating

Was disappointed with windshield replacement service and General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for More

by STICK.PLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maribel Segura, Gene Shenkman

Dec 27, 2022

Arlington Acura in Palatine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 23, 2022

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Employee Rating

Got me in quick to look at a potential leak a month after major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. More

by J12321K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aamer Ali

Dec 27, 2022

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 20, 2022

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Employee Rating

Great service! Got in and out quick. Thank you Mr. Ali and crew for everything More

by JEWELSS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2022

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

December 19, 2022

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Employee Rating

I have to say that the service team at Arlington Acura is very attentive, quick, and professional, and prices are very competitive. The only area for improvement is the availability of loaner cars. I underst More

by jechev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maribel Segura

Dec 20, 2022

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2022

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Employee Rating

Brought MDX in for Oil Change and leaky tires. Based on the Tech's suggestion we added fuel injection cleaning. Two weeks later the Tire Pressure Monitoring System lights came on. Cannot get the T More

by Tom McKee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2022

Arlington Acura in Palatine responded

Thank you for bringing this to our attention, Tom, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 11, 2022

Arlington Acura in Palatine responded

Thank you for bringing this to our attention, Tom, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 01, 2022

Dealership Rating
Employee Rating

Steve from customer service was extremely helpful and friendly. He answered all of my questions, fixed problem with my window and was extremely patient. More

by JULIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Arlington Acura in Palatine responded

It's great to hear that Steve was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Arlington Acura in Palatine!

November 15, 2022

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Employee Rating

Great customer service. The quality of the car service was very good and very import to me. More

by SUSAN.XL68
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Nov 16, 2022

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Susan, and don't hesitate to let us know if we can be of further assistance.

November 09, 2022

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Employee Rating

Great service - on time and no surprises. Problem was identified and fixed right. Runs great now More

by rctjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2022

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

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Employee Rating

before this car dealership, I went around a few more, but everywhere I was refused in this car dealership, they were able to conclude a deal with me, they treated me attentively, I recommend everyone to cont More

by Z9257775297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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