Steve Flores | Page 2

I had a rear transmission problem with my car. My primary contact with Sanders Ford for this project was Jake. Although it took a little longer than expected due to things beyond anyone's control My primary contact with Sanders Ford for this project was Jake. Although it took a little longer than expected due to things beyond anyone's control (e.g., waiting for parts; the identification of a new problem after fixing the original problem, which may have contributed to the initial problem; and getting a replacement technician) Jake was SUPER, and answered all questions, and did his best to keep me informed. The members of the technical crew also did a FANTASTIC job on getting my car fixed. I am very happy :o) More

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Took my 2022 F450 in for tire rotation and balance. Picked it up 5 days later, truck was unsafe to drive. Took truck back and waited another week to find out they had not balanced two wheels. Truck was Picked it up 5 days later, truck was unsafe to drive. Took truck back and waited another week to find out they had not balanced two wheels. Truck was still unsafe to drive as even stated by service manager. Gave the truck to service for another week. They took the truck to two other shops. Removed liquid weights and added beads to balance. It’s drivable but not over 72 miles an hour. Service Manager is completely inept. While breaking down tires 2x the dealership tore up my polished aluminum (factory) wheels. They agreed to have my wheels polished out and then 3 days later get a call from GM refusing to repair my wheels. Sub par work and sub par attitude. This is the worst shop I’ve ever dealt with. More

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