Steve Flores

My complaint is with the Service Dept with your vehicle at SANDERS FORD in JACKSONVILLE NC. I wasn't going to make a review but after no response people need to know what to expect when you take your vehi at SANDERS FORD in JACKSONVILLE NC. I wasn't going to make a review but after no response people need to know what to expect when you take your vehicle for issues or service work there. The Service dept. ( a man) is horrible for calling or texting you back regarding your vehicle to discuss estimates or related issues with your vehicle. This was my second time and was hoping for a better experience with the service dept. this round and again its still horrible. No Response or communication. You receive a text message at first when vehicle is taken in and then when finished. But if you reply it may be several days before a response. By far don' t request an estimate for a repair service and expect to get one back to fix your issues with your vehicle because you will not get it. August 14th asked for a estimate Been 14 days and NOTHING yet still!!!! I even resent a text request again Monday August 20th and still not a word back with an estimate. So what's the use of a vehicle warranty when ford want to do service estimates or repairs you need done here. I have been trying to get my vehicle fixed and I have to be the one to keep reaching out to try to get any information which is not the way this should be happening. My expectations were to be called and texted with an estimate for the price to fix my vehicle, but I guess that was to high of an expectation, instead its ok to not follow up with your clients and upper management is ok with that. HORRIBLE SERVICE DEPT. GO ELSEWHERE!! More

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The folks in the service shop on LeJeune Blvd were friendly and professional! The comfy chairs and couches in the waiting room are an upgrade from my previous waiting room experiences! They could be friendly and professional! The comfy chairs and couches in the waiting room are an upgrade from my previous waiting room experiences! They could benefit from ambient lighting and moving away from the fluorescent lighting in those areas but it didn’t detract from my experience. More

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I've had alot of problems with my vehicle and Steve the service manager has been awesome. He's corrected the problems with amazing customer service and support. service manager has been awesome. He's corrected the problems with amazing customer service and support. More

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After looking at multiple vehicle Gaston nailed my very first ever brand new vehicle. Not only did he make my day but I believe we made each other's day after he heard it was my first new vehicle and he co first ever brand new vehicle. Not only did he make my day but I believe we made each other's day after he heard it was my first new vehicle and he could be a part of it. Thank you for having this memory. And everyone on the sales team congratulated my new purchase. Thank you all More

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Thank you to Tiffany in service. Made my life a lot easier. I qppreciate you and the staff for always being friendly and helpful. Made my life a lot easier. I qppreciate you and the staff for always being friendly and helpful. More

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I Always have a good experience here. The service department always takes care of my car and anything I need while making the whole process simple and easy. I always recommend Sanders! The service department always takes care of my car and anything I need while making the whole process simple and easy. I always recommend Sanders! More

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Sanders Ford helped me out of a bad predicament my rear window would not go back up. I didn't have a appointment but Miss Tiffany and Steve Flores got my 21 power boost f150 in to check on the window and i window would not go back up. I didn't have a appointment but Miss Tiffany and Steve Flores got my 21 power boost f150 in to check on the window and it was going to rain that evening. It was a switch not sending power to the window and the service department had it fixed in under a hour. Outstanding dealership and I greatly appreciate all the folks in the service department for getting the best service department in Jacksonville NC. More

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This isn’t “just” a great Dealership, it’s part of family. The owner/operator to the exceptional Sales and Support staff are the best. The most impressive is the Service - Tiffany and crew are the bes family. The owner/operator to the exceptional Sales and Support staff are the best. The most impressive is the Service - Tiffany and crew are the best! Professional- Courteous - all the important accolades to include they Listen and “do it the right way”. For my $ and my business - and I think long term - this is who you should do business with. You won’t be sorry. My Ford F-150 just tripped over 360,000 miles and runs fine. There’s a reason - quality and solid service. When your mechanic and Service Advisor have been the same for almost 2 decades there is a reason (they’re that good) and tangible result ( vehicle running smooth). Semper Fi More

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Service department is completely incompetent and end up doing more damage than fixing, if you want your vehicle damaged or ran out of fuel then by far 10 out of 10 take it to this dealership to get worked doing more damage than fixing, if you want your vehicle damaged or ran out of fuel then by far 10 out of 10 take it to this dealership to get worked on and Steven Flores and his department of dimwitted technicians will definitely do that for you, and while you check in you get the added bonus of having to argue and listen to the snooty voice of Ally Mckee. This dealership should be shut down More

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Sanders Ford has been our family’s home for the last 10 years! From purchasing to service, they always go above and beyond! Truly family! Highly recommend! years! From purchasing to service, they always go above and beyond! Truly family! Highly recommend! More

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