Steve Gonzalez

Unfortunately, I've now had what perhaps, is the worse repair experience I've ever encountered. In all the yrs of having my vehicle serviced and/or repaired at various dealerships and/or repair facilities repair experience I've ever encountered. In all the yrs of having my vehicle serviced and/or repaired at various dealerships and/or repair facilities, this recent service has by far, been the absolute worst. Further... the trade-in value the sales dept offered in my consideration for a prospective new vehicle purchase was not only a personal afront & insult, it was nothing less than a total disregard for my personal knowledge of it's value. I purchased my 2018 vehicle at this dealership brand new... I've also had it repaired & serviced there ever since. With that in mind... they did little to nothing to care for, nor keep me as a loyal customer. In fact, just the opposite... they did their best to discourage me from ever coming back. I take no pleasure in writing bad reviews and if, or whenever, dissatisfied with a company service... I typically don't write a review at all. In keeping within that same discipline and trend therefore... rather than air out my dirty detailed laundry list of frustration and complaint, I'll simply convey to anyone reading; I WILL NEVER RETURN TO DO ANY NEW BUSINESS WITH THIS DEALERSHIP EVER AGAIN! More

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Our salesman was Steve Gonzales and he was EXCELLENT. He was extremely friendly, transparent, and accommodating to us. He made this entire car buying experience feel stress free and enjoyable. Highly rec He was extremely friendly, transparent, and accommodating to us. He made this entire car buying experience feel stress free and enjoyable. Highly recommend him to everyone. More

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Great experience! Very helpful team. Steve was great to work with. He answered all our questions and we left happy! Very helpful team. Steve was great to work with. He answered all our questions and we left happy! More

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Steve was great! I have purchased three cars this year from this dealership! Great family owned honest place to do buisness! Thx again. I have purchased three cars this year from this dealership! Great family owned honest place to do buisness! Thx again. More

by joshbarber13440 Verified Customer Verified Customer

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Great experience. Efficient and price was best in the area. Steve and Mack were fantastic to work with! Efficient and price was best in the area. Steve and Mack were fantastic to work with! More

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Steve and Lloyd were excellent! No pressure, just kind, knowledgeable and supportive. Made the transaction seamless! No pressure, just kind, knowledgeable and supportive. Made the transaction seamless! More

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Great customer service and very helpful. Communicated very professional and politely. I’d recommend Karl ford to anyone. Communicated very professional and politely. I’d recommend Karl ford to anyone. More

by darriencopeland Verified Customer Verified Customer

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Steve Gonzalez was very personable and ready to help. He answered all our questions and was very knowledgeable. We were very impressed and bought the vehicle. He answered all our questions and was very knowledgeable. We were very impressed and bought the vehicle. More

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Steve was excellent. He was not pushy at all, and answered all my questions and provided me with all the information I needed. I would recommend him to friends and family He was not pushy at all, and answered all my questions and provided me with all the information I needed. I would recommend him to friends and family. More

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I purchased a 2022 Ford F450 Lariat from them in August. I traded in my 2022 Ford F350 SXT, which was in excellent condition and thoroughly inspected. Where do I begin? They gave me less than what other I traded in my 2022 Ford F350 SXT, which was in excellent condition and thoroughly inspected. Where do I begin? They gave me less than what other dealerships offered me for the trade-in. They were supposed to deliver it to me and they didn't, instead I had to drive 4 hours to pick it up, even though they knew I was leaving for Ohio the next day. I didn't go because the car was in the shop the next morning and it is still there a month later. It was supposed to be accident free, which is stated on the clean Carfax, but it is not. I have records of everything, even the clean Carfax, so what does that tell you? Fraud maybe? Just a little? They actually repaired the bumper while I was coming to purchase the truck...as a favor they said. They forced me to use their financing, which was the only way I could actually leave with the truck that day. Otherwise, I would have had to wait several days for the payment to go through and I couldn't do that because I had to leave for Ohio the next day, which didn't happen. When I took it to my local ford dealership the next day, they were saying that I was going to have to pay for all the repairs because there was nothing in the system about it being a certified vehicle, which luckily, I have copies of that as well. That has since been resolved. My local dealership identified many issues with the truck; they felt sorry for me actually and had been a big help with this nightmare. They too suspected an accident and almost didn't repair certain items, they actually told me I had to take it to a collision shop, but ended up repairing it anyways. Among other things, because there is a whole list of repairs that have been performed, they identified two bad tires that were horribly repaired and believe it or not, the SGM told me that in order for him to approve the replacement of the tires, because they couldn't be repaired, that I would have to change my negative review, which you can see I haven't and in fact am doubling down on! When the GSM tried to pay for the tire replacements, he tried paying with an American Express, which they didn’t accept and then tried to pay with a invalid credit card. As a CDL holder, I purchased this vehicle for my Hotshot trucking business. I have not been able to use the truck yet for my business because it has been in the shop the whole time, it wouldn't even pass a DOT inspection. The GM has not reached out to me one time, even though I've left him several voicemails and messages, so he obviously doesn't care or is purposely avoiding me, what does that tell you? The SGM uses one of his salesmen to forward all my messages to him instead of just giving me his direct line. The ladies answering the phones put me on hold for 10-30 minutes when I call, that's if they don't hang up on me. I've been in a car rental for several weeks, which I must pay all this upfront and have yet to be reimbursed, even though they said they were going to reimburse me. The truck is currently in the shop at my local dealership for the 4th time. There is no existing relationship between the two Ford dealerships, quite frankly, the lack of communication and cooperation between the two dealerships is surprising and appalling, but they say it’s because they’re independently ran. It doesn’t even matter if your vehicle is gold certified, which is their highest certification! They don’t care that this truck is supposed to put food on my family’s table. Not once, have I owned it without the service engine light being on and the few times I’ve actually been able to drive it, all I can hear are the brakes or wheels squealing. They have yet to fix it, or offer anything to offset this terrible experience. You can’t make this stuff up people. This actually happened and I am going through it right now! I hope you consider my review. Karl Flammer Ford is the worst dealership I have ever encountered and I mean that! More

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