Steve Gonzalez | Page 6

I had a really good experience at the dealer. I am from I had a really good experience at the dealer. I am from orlando FL. I drive more than 2 hours. The experience was amazing starting from the beginn I had a really good experience at the dealer. I am from orlando FL. I drive more than 2 hours. The experience was amazing starting from the beginning. When I called to inquire about a car information. The person who answered the phone was amazing. The lady put attention on me of everything that I was looking for. She transferred me to Steve’s who took care of me. He definitely went above and beyond of customer service. He was with me all the time making sure that I accomplish what came for. He was super passion with me and knowledgeable with all the questions. He definitely helped to got the car that I wanted. I felt like I knew him forever. I definitely would recommend to everyone to buy cars at this dealer. More

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My experience at this dealership was incredible. Steve was super helpful and every question I had asked he responded thoroughly. I would definitely recommend this dealership to anyone in need of a vehicle was super helpful and every question I had asked he responded thoroughly. I would definitely recommend this dealership to anyone in need of a vehicle. More

by effiezaharopoulos Verified Customer Verified Customer

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After three days working with the sales person , 14 text messages six emails and countless phone calls I was never told that the car I was buying was a car in the loaner program. The text and email quote an messages six emails and countless phone calls I was never told that the car I was buying was a car in the loaner program. The text and email quote and offer of the car showed it had 7 miles on it. Call on Saturday morning to make Arrangements to pick up car on Tuesday that is when I was told by my sales person that the car was not a new car but a loaner with 1650 miles. I would never recommend this dealership to anyone and I am looking forward in talking to Ford customer service to see if this is standard sales practice. I also was told that the $2000 protection plan was part of the deal and could not be eliminated from the buy. On my way home also tried to use the windshield washers and found out the reservoir was empty. Great service. On delivery the back seats had grease stains and had to go back to service for cleanup. Ps: love the car. More

by buonotrop Verified Customer Verified Customer

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We just purchased a 2021 Ford Escape. We had gone to 2 dealers. Neither of which even acknowledged us. At one we even headed into the showroom looked at a car and still no one came to ask if we needed hel dealers. Neither of which even acknowledged us. At one we even headed into the showroom looked at a car and still no one came to ask if we needed help. After that we headed to Karl Flammer Ford. Right after we got there Steve Gonzalez came out to greet us and offer help. After looking at a few vehicles we chose one and started the process. Steve never pressured or pushed us in any way. He was professional yet friendly, open, funny and helpful..answering any and all questions we had. We have decided that in all our years of buying a car he’s the best salesman we’ve have ever had. We feel like we got a fair deal! Even the finance manager was wonderful. My husband said she’s the best one we’ve ever dealt with. Offered up all the extra options available but didn’t push us in any way. Every single employee we encountered was friendly. We would never hesitate to recommend this dealership to anyone. Do yourself a favor and don’t even waste your time going anywhere else! We are extremely happy customers! More

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Staff was friendly and not pushy. Steve was very helpful, I work a lot and he had most of the paperwork, etc. done before I even got to the dealership. The whole process was quick and easy. I work a lot and he had most of the paperwork, etc. done before I even got to the dealership. The whole process was quick and easy. More

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Rick was amazing! He helped us find the perfect car and worked around our schedule. He exceeded all of our expectations! We are very pleased. worked around our schedule. He exceeded all of our expectations! We are very pleased. More

by mt72493 Verified Customer Verified Customer

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Steve was friendly and thorough. Made buying a car easy and fun. I’ve never been so comfortable and trusting while purchasing a new car. and fun. I’ve never been so comfortable and trusting while purchasing a new car. More

by SIRGQ Verified Customer Verified Customer

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Experienced staff pressure pleasant time buying a vehicle. No pressure Steve made me feel as if I made a new friend. Sales manager was also friendly and helpful vehicle. No pressure Steve made me feel as if I made a new friend. Sales manager was also friendly and helpful More

by jmcdaniels87@hotmail.com Verified Customer Verified Customer

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Good job! Steve did wonderful work will return in future for service or any needed service work.coffee was subpar could be better.Waiting room in not existing! for service or any needed service work.coffee was subpar could be better.Waiting room in not existing! More

by luckylouie1229 Verified Customer Verified Customer

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Great experience from start to finish. Steve was great to work with and was very accommodating. Never felt pressure to buy. Went the extra mile for us. work with and was very accommodating. Never felt pressure to buy. Went the extra mile for us. More

by michaelj.olsonjr Verified Customer Verified Customer

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