Steve Heidler

Typical misinformed salesman. Claims tires were within, “Spec” which they weren’t if you measured from the proper wear indicators. Says rear brakes were in spec which they weren’t Claims tires were within, “Spec” which they weren’t if you measured from the proper wear indicators. Says rear brakes were in spec which they weren’t if they were measured correctly. I’m pretty sure used cars cannot leave the lot in said condition. Yes, I know what I’m talking about and yes I had it documented by a separate, well established repair facility. Front brakes were done by them and the caliper pins were found loose and wear sensor retaining bolt back out on the first actual drive with the vehicle purchased which left us stranded for some time. I can go on and on but maybe BBB can do a better job of it. They also let me roll out of there without temp registration plates, just dealerships name plates. Rated one of the worse Toyota dealerships in the area for a reason. 🤷🏾‍♂️ More

by OL Verified Customer Verified Customer

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Great customer service with quality service and efficiency will definitely being referring friends and family. Thank you Toyota of Gilroy efficiency will definitely being referring friends and family. Thank you Toyota of Gilroy More

by D.SAINTS Verified Customer Verified Customer

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Terrible. Will be my last purchased there. Sells guy that I had was the worse. They don’t care what you want, it’s what they want to sell you. On top of that t Will be my last purchased there. Sells guy that I had was the worse. They don’t care what you want, it’s what they want to sell you. On top of that the driver door had a scratch below door and they didn’t care, they supposed to fix it but didn’t. I now have new damaged door car? Unbelievable More

by LEANN.LUNA4 Verified Customer Verified Customer

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I was an am very satisfied with the service that I got. Steve really went above to be able to find me a car that fit with my price and mileage and I thank him for that. Don’t have too much interaction with Steve really went above to be able to find me a car that fit with my price and mileage and I thank him for that. Don’t have too much interaction with anybody else, but I’m satisfied. More

by carola582000 Verified Customer Verified Customer

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The one good thing was that the car was obtained. After that it was all very poor. A major problem occurred on closing and the salesman had only one excuse for his incompetence which was "I didn't After that it was all very poor. A major problem occurred on closing and the salesman had only one excuse for his incompetence which was "I didn't know that". A minor problem occurred when they were incapable of connecting the car to the toyota app and because it was close to closing time just gave up. The car is great. The salesman and staff were unprofessional and unconcerned about the customer's welfare. Subsequent attempts to fix the major problem have gone ignored. Other than the ability of the staff to obtain the desired product when other dealerships were not, there is nothing positive about the dealership. More

by howardu727 Verified Customer Verified Customer

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Except customer service and customer care support friendly people and great customer care service customer satisfaction friendly people and great customer care service customer satisfaction More

by mesnonesh_molla Verified Customer Verified Customer

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Friendly and local service. I appreciate the help explaining the features of the new car. I appreciate the help explaining the features of the new car. More

by dblanchard312 Verified Customer Verified Customer

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The actual buying experience was okay. However, I was told the car would be ready to pick up a couple days later and it has now been 2.5 weeks and I still don’t have a ETA on when the car However, I was told the car would be ready to pick up a couple days later and it has now been 2.5 weeks and I still don’t have a ETA on when the car will be ready. There seems to be no urgency whatsoever and a lack of communication between team members and with me. If they were not ready to sell the car, I would have waited but the cat and mouse game I’m playing with the dealership has become an increasingly frustrating experience. I asked to see if they could offer a second key fob and could not even help with that. More

by Ashton Verified Customer Verified Customer

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I walked in knowing my parameters on what i wanted and wasnt pressured to try and get a newer year. jonathan was great! My only gripe would be that the detailers missed cleaning out the center console an wasnt pressured to try and get a newer year. jonathan was great! My only gripe would be that the detailers missed cleaning out the center console and a few sticky patches with hair from previous owners dogs. Currently working with them about an issue when in accessory mode it says to check charging system. More

by NPALMER84THETINMAN Verified Customer Verified Customer

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Thank you Toyota, It’s our 4 th car we purchased at Freeway Toyota. And thank you Steve for treating us like Family. Freeway Toyota. And thank you Steve for treating us like Family. More

by josephdsalazar1969 Verified Customer Verified Customer

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