Steve Kikta | Page 12

The Ferman Service Department is by far the worst service department that I have ever had to deal with! I have tried to look past the inefficiencies and give them the opportunity to redeem themselves however department that I have ever had to deal with! I have tried to look past the inefficiencies and give them the opportunity to redeem themselves however it seems like they are not capable of doing so. I scheduled a front and back break replacement to which when I arrived I was informed that it could take two days, they may or may not have the parts and a tech would need to analyze prior to performing. I am not the average person who gets work performed without knowing that I need it so when I scheduled the appointment I know what needs to be accomplished. Taking my truck in for service puts a strain on my daily activities for my business so again that is why I schedule accordingly. I purchased about $250,000.00 worth of trucks at this location so I would expect top notch service but again the service department is a joke even on a simple oil change. More

by tpavel Verified Customer Verified Customer

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Fifteen words is way too many for the review of an oil change and tire rotation. It was great. change and tire rotation. It was great. More

by dsalt1 Verified Customer Verified Customer

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for being a spur of the moment service I was in and out of there was only a short wait. of there was only a short wait. More

by eyezbick71 Verified Customer Verified Customer

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We have purchased all our cars from Ferman for many years now and we love the dealership. We've always had a great experience there and all the staff have always been very nice and polite and friendly. It' now and we love the dealership. We've always had a great experience there and all the staff have always been very nice and polite and friendly. It's our go to car dealership. More

by terryzee4352 Verified Customer Verified Customer

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This dearship was very easy to deal with, the service manager Steve was amazing and very helpful. manager Steve was amazing and very helpful. More

by Nightcappa Verified Customer Verified Customer

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Excellent service where able to squeeze us in on short notice. Service tech very polite notice. Service tech very polite More

by diannenewton Verified Customer Verified Customer

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I visited your facility for the first time and had a very positive experience. Steve and team did a great job and I was very happy with your waiting lounge. Thank you positive experience. Steve and team did a great job and I was very happy with your waiting lounge. Thank you More

by robertdauberman Verified Customer Verified Customer

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Fast service and thorough. They took care of a problem another dealership failed to. I will use them again in the future. They took care of a problem another dealership failed to. I will use them again in the future. More

by Jalkeener Verified Customer Verified Customer

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Always friendly! Always on time and efficient. Straight forward and honest! I definitely recommend Ferman Chevrolet! Always on time and efficient. Straight forward and honest! I definitely recommend Ferman Chevrolet! More

by amywilliamthompkins Verified Customer Verified Customer

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Steve is a very well spoken and informative service writer and service was fast and well done writer and service was fast and well done More

by jcmgolazo7 Verified Customer Verified Customer

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