Steve Kikta

The dealership and my contact in the service department did an excellent job helping me get all of my belongings out of my car. They performed a quick diagnostic evaluation and took the time to identify th did an excellent job helping me get all of my belongings out of my car. They performed a quick diagnostic evaluation and took the time to identify the actual issue, which turned out to be that I needed a new 12V battery and to fix the loose wire. I especially want to recognize Arte who was the service advisor I worked with. He made the entire process easy, smooth, and straightforward from start to finish. He provided excellent customer service, communicated each step clearly, and has a great ability to keep customers calm during what can be a very stressful situation when their vehicle has unexpected problems. He was also able to provide me with a loaner vehicle for three days, or for as long as I needed until my car was repaired, which made the whole experience much less stressful. Overall, I had a great experience. The dealership was honest, efficient, and professional, and I would definitely recommend them. More

by sonia.mandal91 Verified Customer Verified Customer

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I’ve given Ferman Chevy multiple chances, and the biggest issue is still communication. On this visit, I scheduled ahead, dropped my truck off Monday, and was told diagnosis would take 1–2 days. Then I heard issue is still communication. On this visit, I scheduled ahead, dropped my truck off Monday, and was told diagnosis would take 1–2 days. Then I heard nothing for days despite repeated calls and texts. I was told the part wouldn’t arrive until Thursday, so I extended my rental for another week at an extra $400. Then Monday afternoon I got a call saying the truck was already repaired and ready. The work was fine, but the poor communication cost me time and money. More

by shawnam Verified Customer Verified Customer

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Service department doesn't ever answer there phone service was not done correctly on my car service was not done correctly on my car More

by cland65 Verified Customer Verified Customer

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Overall great communication, fast service and all of my questions were answered. I have a follow up appointment needed and I will be happy to go. questions were answered. I have a follow up appointment needed and I will be happy to go. More

by xdeetz72x Verified Customer Verified Customer

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Dropped off truck for one issue, picked it up with two new issues. They charge for guesses, not diagnosis. new issues. They charge for guesses, not diagnosis. More

by jbeland1979 Verified Customer Verified Customer

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Steve is always. Professional and he takes care of my car issues.I highly recommend Steve he gets the job done Professional and he takes care of my car issues.I highly recommend Steve he gets the job done More

by gcriscuolo940 Verified Customer Verified Customer

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I recently had my oil changed and was very pleased with the service. Steve is always friendly and professional. Steve explained everything clearly, didn't pressure me into unnecessary services, and had me the service. Steve is always friendly and professional. Steve explained everything clearly, didn't pressure me into unnecessary services, and had me back on the road in no time. The overall experience was smooth from start to finish. I would definitely return for future maintenance and recommend them to others. More

by janet516 Verified Customer Verified Customer

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They repaired my vehicle in a timely manner. I would recommend Ferman Chevrolet to anyone. I would recommend Ferman Chevrolet to anyone. More

by sssquitiro Verified Customer Verified Customer

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Very thorough. Friendly employees. Fast service. Great donuts and coffee. Convenient location. I think that’s enough. Friendly employees. Fast service. Great donuts and coffee. Convenient location. I think that’s enough. More

by Jerry Verified Customer Verified Customer

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Very informative and accommodating. They have an complimentary Uber service which I think is a nice touch. Also, car was fixed ahead of schedule and Steven Kikta stayed late and waited They have an complimentary Uber service which I think is a nice touch. Also, car was fixed ahead of schedule and Steven Kikta stayed late and waited for me to pick it up. More

by Tarpon Surfer Verified Customer Verified Customer

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