Steve Kochan | Page 116

Leased a new vehicle. Exceptional service all around. Straight forward pricing and great deals. Friendly and efficient service. Highly recommend this dealer and sales and service representatives. Thank Straight forward pricing and great deals. Friendly and efficient service. Highly recommend this dealer and sales and service representatives. Thank you for making it a great experience for me! More

by SWAG1105 Verified Customer Verified Customer

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Service maintance Appointment was easy to make / service writer was great right to the point all business I waited for the car it was done sooner than expected proc Appointment was easy to make / service writer was great right to the point all business I waited for the car it was done sooner than expected process at clerk was smooth and easy leaving was quick For me service was a plus More

by GHOTROD433 Verified Customer Verified Customer

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Great service They take care of necessities, and then relate what may be required in the near future! No pressure! This is the third truck purchased from Hawthorne They take care of necessities, and then relate what may be required in the near future! No pressure! This is the third truck purchased from Hawthorne Chevy and service has always been first rate! More

by Lance Verified Customer Verified Customer

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Service with a smile As long as I’ve been dealing with service advisor Mike Rivera all I get is service with a smile. Mike is always very helpful in getting my vehicle ou As long as I’ve been dealing with service advisor Mike Rivera all I get is service with a smile. Mike is always very helpful in getting my vehicle out of service and back in my hands as quickly as possible. Thanks Mike! More

by Peter123 Verified Customer Verified Customer

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Speedy response I was on my way into New York City when my tire quickly began to go flat. I limped off the highway looking for a gas station when I saw the Chevy dea I was on my way into New York City when my tire quickly began to go flat. I limped off the highway looking for a gas station when I saw the Chevy dealer on my left. I pulled in, was dealt with very quickly, and was on my way. I’m very grateful for your fast response. More

by Flat Tire Verified Customer Verified Customer

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Satisfied with the competent service The people I encountered were friendly and competent. The time I waited was not long for the work I had done. I would not hesitate to recommend Hawtho The people I encountered were friendly and competent. The time I waited was not long for the work I had done. I would not hesitate to recommend Hawthorne Chevrolet to anyone More

by Deaconjim Verified Customer Verified Customer

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Quick and easy I scheduled my car for an oil change, tire rotation, and new wiper blades thru the service link on the website. I was sent a confirmation email as I scheduled my car for an oil change, tire rotation, and new wiper blades thru the service link on the website. I was sent a confirmation email as well as a reminder the day before. When I arrived, the service center was obviously very busy, but I was checked in quickly. There's a good wifi signal in the waiting room as well as free coffee and comfortable chairs, so hanging around was no problem. I waited about an hour and 10 minutes for my car to be finished, which, considering how busy the place was, was not unreasonable to me. Steve my service rep, and the cashier (didn't get her name, sorry) were both polite and professional in their dealings with me- they explained everything to me about the service I received, what the costs would be, etc- so I was kept well informed as to what was going on the whole time I was there. So to review; it was easy to make my service appointment, the staff treated me professionally, and the wait was of reasonable length in a comfortable place. I'm very satisfied with this experience. More

by RONR662 Verified Customer Verified Customer

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Superior service I am always greeted with a smile and treated with the upmost respect All the service managers are very professional and understanding to my needs I am always greeted with a smile and treated with the upmost respect All the service managers are very professional and understanding to my needs More

by nubian_girl Verified Customer Verified Customer

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Perfect service I came in for a door handle replacement. Steve checked and the part was in stock. My vehicle was taken in and within an hour and a half, my vehicle wa I came in for a door handle replacement. Steve checked and the part was in stock. My vehicle was taken in and within an hour and a half, my vehicle was repaired. Steve (and the unknown mechanic) did a great job. More

by Njpddet Verified Customer Verified Customer

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Disgusted by the behavior and service from Hawthorne Chevy Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve in Service and Dennis in Sales. Dennis was positive that you could help me, in fact, he said you were the only one who could help me. If you remember, this was the Fifth time my Wife’s Traverse was brought in for service since the end of October. I’m not sure that you ever apologized for our troubles. You did say this was the first time you were hearing of this, but in your defense, you were on vacation the fourth time the car came in. Clearly you were working during the third time the car was towed in, and in your words, someone should have told you about this on the second visit. So, I don’t know that vacation is much of a defense. When I pressed you for next steps you were insistent that we needed to start from scratch. I am happy that Steve was there at the time, because I feel like he did a fairly good job of recapping the situation so far: ‘faulty’ battery, dealership broken conductor that was replaced, new board for something and a new fuse block in the engine compartment. Still the battery drained a fifth time. After the recap, you had no answers and directed me to “Open a claim with GM.” No instructions were offered with this, no further guidance, only your assurance that you had been “doing this a long time and this what you have to do.” You were the third person I had contacted to get some assistance and your absolute willing ness to brush me off was not appreciated. If the only way to get help with the car I bought from your dealership, that is still under warranty, and that your Service department damaged when changing the battery, is to open a claim with GM, I don’t see how my request that You open the ticket could be met with such hostility. You yelled at me. An adult customer, standing in your office, with your underling in the room and adjacent areas, who had brought his car in for service the fifth time for the same issue! Unprofessional does not cover it. I am sure you are aware that I clearly and loudly expressed my disappointment to Dennis on my way out. His desperate attempt to direct me to person number four to complain to was soundly rejected. It is no surprise to me that I have not heard anything from you, your department, or from GM (I did open a ticket with them.) I hope you are satisfied the level of service you provide and I hope you feel victorious because my wife still doesn’t have a car. I continue to waste my time trying to get the issue resolved for her. Not to mention that I am paying a lease on a car I am unable to drive. Not to mention the obvious safety issue this car has become to my family. Not to mention you left us without a car over the Christmas Weekend and Holiday with not even an apology. I am disgusted by your behavior and the service from Hawthorne Chevy. More

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