Steve Liptak
Steve Liptak at Gary Rome Kia
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Steve Liptak | Page 2

Used Car Sales Manager

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

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4.6
53 Reviews

Born and raised in Agawam, Massachusetts. Graduate of Westfield State University with a Bachelors Degree in Environmental Biology and Chemistry. My father has been in the automotive business since 1967 working for Ford, Lincoln, Mercury, Kia, and Toyota and is how I got my start in the business. Outside of work I enjoy traveling, hiking, hunting, fishing and camping with my wife and 2 dogs

Dealership Experience

16 yrs

Industry Experience

22 yrs

Specialties & Trainings

Pre-Owned Vehicle Market

4.6

53 Reviews

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53 Reviews of Steve Liptak

September 29, 2023

Dealership Rating
Employee Rating

Before I purchased a used vehicle from this dealership I was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised t More

by Al
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: David Nathan, Justin Martin

Oct 04, 2023

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023

Al responded

The time to address my issue was when I was having it. No one in upper management had the decency to contact me after my car was vandalized. When the service department called, they said someone would call me back and it never happened. I ended up calling my salesman, who tried to help me through out the issue. Management hid until I spoke with a woman who works out of the Hyundai store. She got the used car manager to contact me, but the GM never and I repeat never contacted me. I was told by two people that he was the one making the decisions on the repairs and once again never did he call me. All further inquiries through the woman at Hyundai were handled with "talk to management at Kia" in other words, I was not getting my car fixed the way they promised. If I had known they were using "repaired damaged wheels" on my car (which I found out 5 weeks after it was vandalized) I would have had my insurance company handle the issue. It was unfair and if I had a recourse through the legal system, I would have used it. You need to read reviews on your dealership, they cheap out on a lot of things on used cars they sell. If you want to handle this, compensate me for being without my car for 7 weeks. The last three weeks they gave what amounted to a tuna can on a roller skate to drive, compared to what I purchased. My only mistake was to buy a car from this dealership and I will continue to tell everyone what they did to me. It was my car and it should have been repaired to my liking not by using used wheels to save money on their lack of security for my vehicle. I will repeat once again, I did nothing wrong, even though they treated me that way

September 08, 2023

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Employee Rating

Excellent customer care and customer service. Very clean dealership. D'angelo was a very knowledgeable and helpful salesman. I will definitely use them again. More

by ECYRAN
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2023

Gary Rome Kia responded

It's great to hear that Dangelo was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

August 11, 2023

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D’Angelo Sanchez was A 5 plus star salesman. Courteous, personable, attentive to all details, and quick. More

by SAMMARY66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez

Aug 14, 2023

Gary Rome Kia responded

Thank you for the kind words for our team! We look forward to sharing your compliments with Dangelo, and don't hesitate to let us know if we can be of further assistance.

July 25, 2023

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Best experience of all the local dealerships I visited. Our salesperson was exceptional and played a significant role in our buying decision. More

by JEFFMORROW9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Boglisch , Scott Bracci

Jul 26, 2023

Gary Rome Kia responded

Thank you, Jeff! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

July 09, 2023

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Employee Rating

Had a great experience. Our salesperson, Sebastian was great. Easy to deal with and not pushy at all. Love my new vehicle! More

by MARCIAROY1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens

Jul 10, 2023

Gary Rome Kia responded

Thank you so much, Marcia, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 07, 2023

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Employee Rating

The process was simple and easy and Shaun was super helpful in getting me my best rate and the best monthly payment for my budget. More

by D-LAVELLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Gary Rome Kia responded

Thank you so much for choosing Gary Rome Kia! Congrats on your new purchase, and let us know if we can be of any more assistance!

June 23, 2023

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Employee Rating

I was very disappointed with the service department. I brought a used car from there had brake issue from first day I got...trying to get ahold of people there was a night mare never answered the phone More

by Angelrose9
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Dangelo Sanchez

Jun 28, 2023

Gary Rome Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 18, 2023

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Very professional yet has a family atmosphere. They had answers to all my questions. I More

by JULIAMORRISSETTE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Boglisch

May 18, 2023

Gary Rome Kia responded

Thank you for the compliment! We are happy to hear that you had a great experience with us. We appreciate your business!

May 02, 2023

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Employee Rating

The guys where excellent couldn't expect more then what was received I have 2 cars now from them More

by JASONWARD06078
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2023

Gary Rome Kia responded

Jason, thank you very much for the compliment! We pride ourselves on excellent customer service and we are very happy to hear you experienced that. Thank you for being a part of the Gary Rome Kia Family!

April 21, 2023

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Employee Rating

Every time we go there we are always greeted nicely. Dealership is very well kept. Never walked out of there disappointed. Will continue to go there as long as they are open. We have leased 5 cars in to More

by MFSBB2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2023

Gary Rome Kia responded

Thank you very much for the compliment! We are happy to hear that you've always had a great experience and we appreciate your business with us at Gary Rome Kia

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