Steve Matters | Page 17

Truly a Thanks of Giving My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sport My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sporty new design to attract the younger generation. As a Dad helping in her quest and having experience of many new vehicle purchases over the years, we agreed to pursue this choice even though it would be a bit of a reach for her financially. I steered this purchase toward a new 2019 leftover model, with 2020's already on Dealer lots, to get her numbers closer to the maximum budget. However, she was only focused on the extremely appealing R-Design, being a more pricey Trim level. With her based in western CT, we knew inventory would be limited for a desired Black Stone color. Our search took us to Volvo Dealer Inventories in CT, MA, RI NH & ME with differing MSRP variations. Due to the vast locations of choices, we needed to communicate through the Internet to get pricing to meet our needs. Although everyone was quick to respond with a great range of discount figures, some were obviously not as competitive. Fast forward - Secor Auto Group - Volvo was one of the remaining 4 Dealers who was willing to work with us. Our initial Internet Sales contact was Rob Dupont. He listened carefully to our needs. His prompt communication, along with answering the phone each and every time we called, was beyond expectation. Rob's liaison skills were insurmountable as he had to go back and forth to confer with his Sales Manager - Frank Foley numerous times to tweak some critical numbers. My daughter and I felt guilty bothering Rob so much, but he never sounded to be disturbed by us interrupting his busy day with other customers. With great promise here at Secor Volvo, we placed the other anxious Dealers on hold while Rob also worked with the Finance Manager - Anthony Gonci to see what interest rates would be available once the actual credit application was put in motion. This was a key factor as well to stay within budget. We worked out a final number that my daughter would be comfortable with and everything was a go at this point. So, of all days to make a vehicle purchase, we headed over to New London CT the day before Thanksgiving to finalize the purchase, whereas others were out purchasing Turkeys for the next day. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him. I have purchased many new vehicles in my day and have worked with some pleasurable people at Dealerships. However, I can assure anyone reading this review from the heart, these four professional individuals - Rob, Frank, Anthony & Steve - have gone the extra mile to get my Daughter into a far reach Volvo XC40 R-Design. They have invested their efforts to gain a Secor Volvo customer for life. I had a great feeling working with Rob right from the beginning and was right about placing my other price shopping deals on hold to gear my loyalty to hopefully solidify my Daughter's purchase here. Many of us focus on receiving the best possible deal, but let me save you some time - just shop your next purchase at Secor Auto Group to experience a team like I myself, never have before! My Daughter will easily feel comfortable to commit her loyalty to service her Volvo at Secor in return. Apologies for the mouthful review - ONE HAPPY DAD!!! More

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Purchase of 2016 Subaru Provided full information on pros and any cons. Was courteous without being solicitous. Delivered on time. Would gladly recommend the dealership. Provided full information on pros and any cons. Was courteous without being solicitous. Delivered on time. Would gladly recommend the dealership. Both sales and management were very good. The Subaru sales manager also came to see that I was being helped and worked to get a good price on my trade in. More

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Great experience!!! Steve and Anthony really helped me out! Definitely will recommend Secor for friends and family! I love my new 2016 Chevy Equinox LTZ!!! out! Definitely will recommend Secor for friends and family! I love my new 2016 Chevy Equinox LTZ!!! More

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Brand new car fixed! I purchased a brand new 2018 Mitsubishi cross and everything was perfect. Steven helped me trade my old car in for something more family friendly. He I purchased a brand new 2018 Mitsubishi cross and everything was perfect. Steven helped me trade my old car in for something more family friendly. He was wonderful! After i purchased my car, i drove home and had a piece come loose. Service was quick to fix the issue. It took a few days to get the part, so they gave me a loner vehicle until mine was ready! More

by SARAH.MALLETTE0510 Verified Customer Verified Customer

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Fantastic experience This dealership went above what I expected to meet my needs. They steared me toward all the accessories I wanted and worked with me on the prices. Sit This dealership went above what I expected to meet my needs. They steared me toward all the accessories I wanted and worked with me on the prices. Sitting with the finance sales manager was painless and quick. More

by stpage Verified Customer Verified Customer

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Low pressure & great customer service It was a pleasant, low pressure experience. The staff were friendly and worked efficiently to complete my sale, with nice attention to detail for a v It was a pleasant, low pressure experience. The staff were friendly and worked efficiently to complete my sale, with nice attention to detail for a very smooth and hassle free process. More

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Wonderful experience Everyone I worked with at Secor Volvo was an absolute pleasure. They made the experience of buying my new XC60 very easy. They found the exact car I w Everyone I worked with at Secor Volvo was an absolute pleasure. They made the experience of buying my new XC60 very easy. They found the exact car I wanted and brought it in within a week. The paper signing process was a breeze. Thanks so much to Steven, Frank and Anthony! More

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Great A very refreshing experience, professional staff. There was no pressure, very relaxed atmosphere. Thanks to your staff, Will be looking at this deale A very refreshing experience, professional staff. There was no pressure, very relaxed atmosphere. Thanks to your staff, Will be looking at this dealership for future cars. More

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Easy process Everyone was great. We knew exactly which car we wanted so it was a quick process, but it was low pressure, easy conversation, and they took good car Everyone was great. We knew exactly which car we wanted so it was a quick process, but it was low pressure, easy conversation, and they took good care of us from start to finish. More

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All around great experience! I saw this car listed on on their website and it fit my needs perfectly. Called in the morning and by the afternoon I was driving it home! Steve made I saw this car listed on on their website and it fit my needs perfectly. Called in the morning and by the afternoon I was driving it home! Steve made the entire process very easy and they were able to find the best possible financing and insurance making it even more affordable. Would definitely buy another car here in the future. Thanks again Steve! More

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