Steve McHenry | Page 21

Walker Ford service department always provides outstanding service. The outstanding service is because of my service advisor Steve. He does an outstanding job of taking care of all of my 4 cars. He is the reason I bought a Mustang Bullitt because I knew the service department at Walker Ford was outstanding.

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Steve McHenry is awesome. Very professional and customer service oriented. Really appreciate doing business with him. I would recommend any one to him. Give him 7 stars out of 5

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Service Advisor Steve was very easy to work with, explaining what should be done to fix airbag problem, providing estimate of cost, and then explaining what had been done. No problems with Walker dealership and servicing. But I am concerned about the quality of build in my 2015 Explorer. With only 53000 miles to date on the car, I have had driver side door handle fall off (fixed under warranty), periodic problems with air conditioner, and now malfunctioning air bag for front passenger. $577 to repair airbag problem is expensive.

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My 2014 Escape started making a load noise when putting in gear or changing from forward to reverse. Walker Ford was the closest dealer so I brought my car to the service department to make an appointment and let them know I had an extended warranty plan. I met Steve McHenry, and he was familiar with my plan. After bringing the car in, Steve called me to let me know that the warranty company would be sending in an adjuster to verify the problem. Steve worked with them on my behalf, then called me to let me know that it was approved and the work was done. He had also found out that my car had two recalls from Ford, and those repairs were also done. I couldn’t ask for better service. I highly recommend Walker Ford and Steve.

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It very easy to schedule an appointment and the price is very reasonable.The service tech explains everything up front, so you know what too expect and goes over the the service report card so you know if there are any problems that need to be fixed.. Best dealer service department I have used.

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Brian and Steve were both extremely helpful in explaining everything to me that helped me understand the issue of my car. My car is running like new again and she's actually 7 years old. Thank you for fixing!! Wasn't ready to buy a new car just yet but when I do it's going to be Walker Ford.

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Even I didn’t have an appointment to bring my car for service. It was no need to wait as I got used to before somebody will help you. I had a great experience with Steve. He resolved all my car issues. Offered us a shuttle that took us home and back next day. When we arrived to dealership Steve was was waiting for us. We spent couple minutes there and were on our way back. We did not spend any minutes waiting. Thank you Steve.

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Steve in the service department is outstanding. He cares about you and your vehicle. I just bought a 2019 Bullitt and Tracy and Vianna made the sale flawless. They cared about my needs and what I wanted. They went out of there way to assist me and they succeeded. If you need your car repaired go to Walker Ford and if you need a car do not go anywhere else but Walker Ford.

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Steve did an outstanding job ensuring everything was done in a timely manner with my 2014 Ford Explorer. Start to Finish Outstanding, the best customer service in the Tampa Bay Area!

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I went to Walker Ford to get my truck serviced and Steve McHenry gave me wonderful service! I was so impressed with how professional they were and how quick they finished working on my truck. If you want quick service and friendly faces Walker Ford is the only place to go!

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