Donald Mast

We have recently dropped off three different vehicles at Walker Ford for service, and before addressing my concerns, I want to recognize the outstanding experience I've had with your dealership over the pas Walker Ford for service, and before addressing my concerns, I want to recognize the outstanding experience I've had with your dealership over the past five years. As a Fleet Manager who has worked with Walker Ford under two different governmental entities, I can honestly say it has always been a pleasure doing business with your team. Your service advisors—Brian Kirk, Donald Mast, Shelley Ritter, and Daniel Victory—have consistently been professional, courteous, and among the best communicators I've worked with at any dealership. I also recently spoke with Justin Boczar, who was extremely helpful, and we always enjoy seeing Jim Kerekes when he stops by our shop. I'd also like to recognize your Parts Department. Tyler and John have always taken great care of us by providing the correct parts promptly and at very competitive prices. Because of the service we've consistently received over the years, Walker Ford has become our preferred Ford dealership. That said, my recent experience with the quality of repairs performed on three vehicles does not reflect the high standards I've come to expect from your dealership. Vehicle 1 2025 Ford Police Interceptor Utility VIN: 1FM5K8AW0SGB08500 Concern: ABS, Brake, Traction Control, and other warning lights illuminated. Vehicle would not shift into Drive. The officer was preparing to respond to an emergency call when the vehicle suddenly displayed multiple warning messages and would not shift into gear. He was forced to quickly transfer all of his equipment into a spare patrol vehicle, resulting in a significant delay in response time. After the vehicle was repaired and returned to us, the exact same failure occurred only three days later. Once again, the officer was delayed in responding to a call for service. This is not simply an inconvenience—it represents a serious public safety concern. If this condition continues to occur, it could have severe consequences during an emergency response. The vehicle has since been returned to your dealership for further diagnosis. Vehicle 2 2025 Ford Transit 350 HD VIN: 1FDVU4X80SKB27511 Concern: Transmission concerns including rough shifting, delayed engagement, vibration, and lack of power. The driver reported that the vehicle could barely maintain speed while climbing the Skyway Bridge. My mechanic also verified harsh engagement when shifting into Drive and delayed or abnormal transmission shifting while driving. I personally drove the vehicle to Walker Ford and also noticed abnormal transmission behavior while accelerating to highway speeds. Despite these concerns, multiple technicians reportedly drove the vehicle and concluded that no problem could be found. Given that multiple City employees independently experienced the same symptoms, I would appreciate a more thorough evaluation of the transmission before the concern worsens or results in a breakdown. Vehicle 3 2016 Ford Expedition VIN: 1FMJK1FT0GEF46330 Concern: Recall work and blend door actuator replacement. While the vehicle was at your dealership for three recall repairs, we also authorized replacement of the blend door actuator. After the vehicle was returned, the officer reported poor AC performance 2 days later. During our inspection, we found the high-side refrigerant pressure to be significantly lower than expected, leading us to believe the A/C system was either undercharged or has developed a leak following the repair. While performing additional inspections, we also discovered that condensate from the evaporator was draining inside the passenger compartment instead of through the drain tube. The insulation beneath the passenger-side carpet was completely saturated with water. Based on the work that was performed, we believe the HVAC case or evaporator drain was not properly reassembled after the dashboard was removed during the blend door actuator replacement. This condition has the potential to cause More

by mhofman Verified Customer Verified Customer

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Prompt personal service. So glad I switched to Walker Ford. The mobile repair service is awesome. And you get your answers within minutes when you call. So glad I switched to Walker Ford. The mobile repair service is awesome. And you get your answers within minutes when you call. More

by wilmarthba Verified Customer Verified Customer

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Exceptional customer service and very knowledgeable. Went above and beyond in helping with my new truck. Even pulled a CarFax to help me understand when and what services have been completed on my Tru Went above and beyond in helping with my new truck. Even pulled a CarFax to help me understand when and what services have been completed on my Truck. More

by GARYWHITE014 Verified Customer Verified Customer

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The salesman and even the manager were professional and helped make the experience almost painless. helped make the experience almost painless. More

by crm20e Verified Customer Verified Customer

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Don Mast does a great job of taking care of his customers. He is the only service man I want to talk with concerning my 250 King Ranch Diesal. Give him a raise, he is a valuable asset for Walker Fo customers. He is the only service man I want to talk with concerning my 250 King Ranch Diesal. Give him a raise, he is a valuable asset for Walker Ford. More

by BURNSIDE1031 Verified Customer Verified Customer

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My phone call to custom service at Walker Ford was handled very professionally. Having the tech come out and inspect my truck for the. Recall was very convenient as he came to my house.And I really ap handled very professionally. Having the tech come out and inspect my truck for the. Recall was very convenient as he came to my house.And I really appreciate that service More

by HORSESWILD.US Verified Customer Verified Customer

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I always have a pleasant experience at walkers, no surprises and the work is done on time. surprises and the work is done on time. More

by KENACKERSON Verified Customer Verified Customer

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The service was excellent. You couldn’t ask for anything better pick up and delivery was perfect. I would recommend your service to anyone who needs it. You couldn’t ask for anything better pick up and delivery was perfect. I would recommend your service to anyone who needs it. More

by MAINTKEYWEST Verified Customer Verified Customer

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Don has always been very helpful. We’ve come to rely on him for our service needs. We’ve come to rely on him for our service needs. More

by ERKOSOWER Verified Customer Verified Customer

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very quick and professional. the service writer was very knowledgeable and courteous. nice customer lounge the service writer was very knowledgeable and courteous. nice customer lounge More

by KENACKERSON Verified Customer Verified Customer

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