Steve McHenry | Page 83

Too many visits to fix air conditioner problem. Six visits at a total cost of $4588 to repair my air conditioner. Service department did a replacement of the rear AC Aux unit on the fourth visit as Six visits at a total cost of $4588 to repair my air conditioner. Service department did a replacement of the rear AC Aux unit on the fourth visit as a solution to the problem, but this was evidently not the cause. This guess at the problem cost me an unnecessary $1988. I think the problem has been fixed per visit number six, as they replaced the evaporator. Time will tell. Overall, I have liked the sales people and the service contact people here very much. Servicing in the past has been good and fair. But on rating at this time for this problem, I have to say it should not have taken this long to fix the problem, and I should not have been charged for replacing the rear AC Aux unit. More

Print

Outstanding Experience I recently took my car in for the 30,000 mile service visit. My Advisor, Steve McHenry, could not have been more professional and kind. While he offer I recently took my car in for the 30,000 mile service visit. My Advisor, Steve McHenry, could not have been more professional and kind. While he offered shuttle service so that I would not have to wait on site, I opted to stay. During the time I was at Walker Ford, I was able to personally experience as well as observe the high level of professionalism and care displayed by Mr. McHenry, Dee, as well as numerous other employees throughout the morning who went out of their way to address customer's needs and requests. And all of this in addition to the outstanding service they provided for my car! More

Print

They fixed my car quicker than I expected for the work they did on it. Were kind, courteous, and straight to the point. Excellent service. they did on it. Were kind, courteous, and straight to the point. Excellent service. More

Print

1st time visiting this dealerships Service Dept, Service Advisor Steve McHenry made my visit a pleasant experience. Would definitely recommend and will also be using in the future! Advisor Steve McHenry made my visit a pleasant experience. Would definitely recommend and will also be using in the future! More

Print

Walker Ford service department always provides outstanding service. The outstanding service is because of my service advisor Steve. He does an outstanding job of taking care of all of my 4 cars. outstanding service. The outstanding service is because of my service advisor Steve. He does an outstanding job of taking care of all of my 4 cars. He is the reason I bought a Mustang Bullitt because I knew the service department at Walker Ford was outstanding. More

Print

excellent Steve McHenry is awesome. Very professional and customer service oriented. Really appreciate doing business with him. I would recommend any one to him Steve McHenry is awesome. Very professional and customer service oriented. Really appreciate doing business with him. I would recommend any one to him. Give him 7 stars out of 5 More

Print

Jmesept2019 Service Advisor Steve was very easy to work with, explaining what should be done to fix airbag problem, providing estimate of cost, and then explaini Service Advisor Steve was very easy to work with, explaining what should be done to fix airbag problem, providing estimate of cost, and then explaining what had been done. No problems with Walker dealership and servicing. But I am concerned about the quality of build in my 2015 Explorer. With only 53000 miles to date on the car, I have had driver side door handle fall off (fixed under warranty), periodic problems with air conditioner, and now malfunctioning air bag for front passenger. $577 to repair airbag problem is expensive. More

Print

Superior service My 2014 Escape started making a load noise when putting in gear or changing from forward to reverse. Walker Ford was the closest dealer so I brought m My 2014 Escape started making a load noise when putting in gear or changing from forward to reverse. Walker Ford was the closest dealer so I brought my car to the service department to make an appointment and let them know I had an extended warranty plan. I met Steve McHenry, and he was familiar with my plan. After bringing the car in, Steve called me to let me know that the warranty company would be sending in an adjuster to verify the problem. Steve worked with them on my behalf, then called me to let me know that it was approved and the work was done. He had also found out that my car had two recalls from Ford, and those repairs were also done. I couldn’t ask for better service. I highly recommend Walker Ford and Steve. More

Print

Service is outstanding It very easy to schedule an appointment and the price is very reasonable.The service tech explains everything up front, so you know what too expect It very easy to schedule an appointment and the price is very reasonable.The service tech explains everything up front, so you know what too expect and goes over the the service report card so you know if there are any problems that need to be fixed.. Best dealer service department I have used. More

Print

Extremely satisfied with Service Department Brian and Steve were both extremely helpful in explaining everything to me that helped me understand the issue of my car. My car is running like new a Brian and Steve were both extremely helpful in explaining everything to me that helped me understand the issue of my car. My car is running like new again and she's actually 7 years old. Thank you for fixing!! Wasn't ready to buy a new car just yet but when I do it's going to be Walker Ford. More

Print