Brian Kirk

First time I've visited Walker Ford, I'm very impressed with service development. Thank you very much! with service development. Thank you very much! More

by Kabir Verified Customer Verified Customer

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Walker Ford has gone above and beyond in every aspect from sales to service we couldn't be more happy! from sales to service we couldn't be more happy! More

by FLYNT.JOSH Verified Customer Verified Customer

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This dealership is amazing and the service department was great I had a flat tire and I talked to Brian Kirk in service and he took care of my vehicle in a very timely manner and responded to me as soon as t great I had a flat tire and I talked to Brian Kirk in service and he took care of my vehicle in a very timely manner and responded to me as soon as the tire came in and got my car fixed and back on the road More

by MOOSE41490 Verified Customer Verified Customer

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I brought my 2023 F150 in for service and I was overcharged. The service manager is correcting the issue, the drivers side power window switch was replaced, but it is not the correct unit for my ve overcharged. The service manager is correcting the issue, the drivers side power window switch was replaced, but it is not the correct unit for my vehicle. My wife and I were in the waiting room when the service manager walked by us and said that your vehicle has been ready for over an hour. I stated that we did not receive a call and we left our cell phone numbers with the service writer. The last time my vehicle was in for service, It was returned with grease on the drivers seat and steering wheel. The service writer had my seat and steering wheel cleaned so I could drive the vehicle home. I am a longtime customer of Walker Ford, but my recent service experiences have not been positive. I would like to have the service bill corrected and my drivers side window switch replaced with the correct unit, thank you for your time. More

by ountcare_2000 Verified Customer Verified Customer

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Don Mast is a great Service Advisor! They also have an Awesome Parts Department! Great Dealership! They also have an Awesome Parts Department! Great Dealership! More

by KA4UK Verified Customer Verified Customer

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We have recently dropped off three different vehicles at Walker Ford for service, and before addressing my concerns, I want to recognize the outstanding experience I've had with your dealership over the pas Walker Ford for service, and before addressing my concerns, I want to recognize the outstanding experience I've had with your dealership over the past five years. As a Fleet Manager who has worked with Walker Ford under two different governmental entities, I can honestly say it has always been a pleasure doing business with your team. Your service advisors—Brian Kirk, Donald Mast, Shelley Ritter, and Daniel Victory—have consistently been professional, courteous, and among the best communicators I've worked with at any dealership. I also recently spoke with Justin Boczar, who was extremely helpful, and we always enjoy seeing Jim Kerekes when he stops by our shop. I'd also like to recognize your Parts Department. Tyler and John have always taken great care of us by providing the correct parts promptly and at very competitive prices. Because of the service we've consistently received over the years, Walker Ford has become our preferred Ford dealership. That said, my recent experience with the quality of repairs performed on three vehicles does not reflect the high standards I've come to expect from your dealership. Vehicle 1 2025 Ford Police Interceptor Utility VIN: 1FM5K8AW0SGB08500 Concern: ABS, Brake, Traction Control, and other warning lights illuminated. Vehicle would not shift into Drive. The officer was preparing to respond to an emergency call when the vehicle suddenly displayed multiple warning messages and would not shift into gear. He was forced to quickly transfer all of his equipment into a spare patrol vehicle, resulting in a significant delay in response time. After the vehicle was repaired and returned to us, the exact same failure occurred only three days later. Once again, the officer was delayed in responding to a call for service. This is not simply an inconvenience—it represents a serious public safety concern. If this condition continues to occur, it could have severe consequences during an emergency response. The vehicle has since been returned to your dealership for further diagnosis. Vehicle 2 2025 Ford Transit 350 HD VIN: 1FDVU4X80SKB27511 Concern: Transmission concerns including rough shifting, delayed engagement, vibration, and lack of power. The driver reported that the vehicle could barely maintain speed while climbing the Skyway Bridge. My mechanic also verified harsh engagement when shifting into Drive and delayed or abnormal transmission shifting while driving. I personally drove the vehicle to Walker Ford and also noticed abnormal transmission behavior while accelerating to highway speeds. Despite these concerns, multiple technicians reportedly drove the vehicle and concluded that no problem could be found. Given that multiple City employees independently experienced the same symptoms, I would appreciate a more thorough evaluation of the transmission before the concern worsens or results in a breakdown. Vehicle 3 2016 Ford Expedition VIN: 1FMJK1FT0GEF46330 Concern: Recall work and blend door actuator replacement. While the vehicle was at your dealership for three recall repairs, we also authorized replacement of the blend door actuator. After the vehicle was returned, the officer reported poor AC performance 2 days later. During our inspection, we found the high-side refrigerant pressure to be significantly lower than expected, leading us to believe the A/C system was either undercharged or has developed a leak following the repair. While performing additional inspections, we also discovered that condensate from the evaporator was draining inside the passenger compartment instead of through the drain tube. The insulation beneath the passenger-side carpet was completely saturated with water. Based on the work that was performed, we believe the HVAC case or evaporator drain was not properly reassembled after the dashboard was removed during the blend door actuator replacement. This condition has the potential to cause More

by mhofman Verified Customer Verified Customer

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Been using Brian as my rep for a little over a year now. I don’t have enough good things to say about him. He’s incredible! I don’t have enough good things to say about him. He’s incredible! More

by GBMALLER19 Verified Customer Verified Customer

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My phone call to custom service at Walker Ford was handled very professionally. Having the tech come out and inspect my truck for the. Recall was very convenient as he came to my house.And I really ap handled very professionally. Having the tech come out and inspect my truck for the. Recall was very convenient as he came to my house.And I really appreciate that service More

by HORSESWILD.US Verified Customer Verified Customer

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Appointment easy to make and manage through the Ford app. Got me right in. No attempts to upsell. Polite, work done quickly, and comfortable waiting area. Got me right in. No attempts to upsell. Polite, work done quickly, and comfortable waiting area. More

by TRENTTAYLOR Verified Customer Verified Customer

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Brian is the best he’s a keeper so helpful in so many ways it was easy Peezy ways it was easy Peezy More

by dirtynmitz Verified Customer Verified Customer

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