Steve Morrison | Page 7

I realize the dealership has to make money and overall I''m pleased with the experience of trading and purchasing a new Honda with them. They were my first stop in my search for an 8 passenger vehicle. I''m pleased with the experience of trading and purchasing a new Honda with them. They were my first stop in my search for an 8 passenger vehicle. I am new to the area and I chose the dealership based on my service experience. I really enjoyed my Black Edition Ridgeline and having to give it up was not pleasant, but the need for a larger capacity vehicle outweighed my desire to keep the Ridgeline. As it turns out the dealership had one Black Edition Pilot on the lot and the GM was using it. I really liked the equipment set up and decided the 8 passenger BE Pilot was the perfect compromise for my BE Ridgeline. Don't hesitant to ask for Cheyenne to be your sales consultant. She did a great job. Micah in the manager's office worked with me on numbers and Steve in finance did great as well. Hopefully, as I establish a relationship with the dealership, I will do better on the end numbers. Thanks again for helping with my trade in needs. Shout out to Kevin in service. He will be the Service Manager I continue to go to in the future. More

by WXman Verified Customer Verified Customer

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Great experience……very professional, no pressure and an impressive facility and operation. Would definitely recommend to others. impressive facility and operation. Would definitely recommend to others. More

by DRHARDIMAN Verified Customer Verified Customer

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The entire experience from research to final purchase went very smoothly and the staff did everything they could to ensure we were pleased with our purchase. went very smoothly and the staff did everything they could to ensure we were pleased with our purchase. More

by KNURMI Verified Customer Verified Customer

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Had a little difficulty at the beginning of the sales process but Cheyenne never gave up on finding something for us and went above and beyond!! We are happy with our purchase and if we are ever ready fo process but Cheyenne never gave up on finding something for us and went above and beyond!! We are happy with our purchase and if we are ever ready for another vehicle.... we will be back! More

by HUNTSVILLEADMIN Verified Customer Verified Customer

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The whole team was great, Samples was awesome. Would highly recommend this dealer ship to anyone looking for a new car. Would highly recommend this dealer ship to anyone looking for a new car. More

by ANDJLIT Verified Customer Verified Customer

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Shottenkirk was great. We had to jump through the usual salesman and dealership hoops, but the negotiations were fair and the salespeople were respectful, responsive, and n We had to jump through the usual salesman and dealership hoops, but the negotiations were fair and the salespeople were respectful, responsive, and not pushy. The salesman I was originally working with transitioned to another opportunity, but sales team did a good job passing me off to another salesman and ensuring he picked up where we left off. The only notable complaint I have was during financial closing. I specifically sent all the documentation (insurance, financing app, discount paperwork, etc.) to the dealership in advance, to reduce my pickup time. Within the first 15 mins of arrival, the portion with my salesman was completed. We then spent the next 2 hours waiting on the financing representative to even greet us before beginning the process. The dealership had sent me the appointment reminder. That was very frustrating. The process took nearly 3 hours, 2 hours of which were just sitting with an apologetic salesperson. I would have understood better if the financial office appeared busy and we hadn't had an appointment. All in all, the sales team was great, and the financial person was nice, but having to sit at the dealership for nearly 3 hours to wait for them to do paperwork was a disappointment from a customer service prospective. More

by MatthewWare Verified Customer Verified Customer

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All of our questions were answered & customer needs were met. Micah, JP, and Steve were great to work with. met. Micah, JP, and Steve were great to work with. More

by GARYWSHANNON Verified Customer Verified Customer

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very helpful showing and test driving the car, no pressure to buy. would recommend and buy from again. pressure to buy. would recommend and buy from again. More

by KAREN.BATT Verified Customer Verified Customer

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Thank You Jonathan Moore for making purchasing a car easy. The car was in perfect condition inside and out for a great price! easy. The car was in perfect condition inside and out for a great price! More

by CHAMPIONCHRIS640 Verified Customer Verified Customer

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Excellent experience. Everyone was very helpful. Terrion Crutcher is great, friendly and very informative. The entire team did a great job!! Everyone was very helpful. Terrion Crutcher is great, friendly and very informative. The entire team did a great job!! More

by TOMMY.MCDUFFIEJR Verified Customer Verified Customer

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