Steve Movsesian

Greed! This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without y This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without your approval and automatically Charges you $900.00 for this a $700.00 markup as their cost is $200.00 not only its not needed on a 10 year old car its applied no matter the condition of the car. The car I was looking at had a scratch on the entire left side of the car and needed to be painted because of the Permaplate all these panels need to be stripped prior to repainting. Again Suburban applies this to every new and used car and charges you $900.00 for a low end product that does not work a $700.00 markup do the math as they sell about 500 cars a month. The product gives very little protection at best Nobody there would comment on this nor justify it. Greed does not even describe this insulting behavior. A salesman named Issac said he would adjust that ridiculous $900.00 charge then he disappeared and no one else at the dealership would honor it, Inspections on a preowned car states: * Engine reaches normal temperature ( checked ok *Engine fan functions properly ( checked ok *Engine coolant at Proper Hot and Cold Levels ( checked ok I was going to test drive this car and it overheated just sitting in front of the showroom I opened the hood and the Coolant Reservoir was completely empty and Temp gauge on "H" and dash light on " Overheating ". The Mechanic and Manager signed this inspection document which was faulty and probably not done right. Furthermore they bought this car off the street its out of state, 3 owners, and was in a " Moderate front end accident ".. Most "A" dealers will not buy a car thats been in a moderate accident because of the liability of not knowing if it was fixed properly and may cause an accident down the road. All Veterans and Senior Citizens read the above before you do business here as you see that they have one objective and thats Greed. Run the other way. Stay away! Lithia Motors owns Suburban Dealerships and the Corporate offices are in Oregon. The entire staff has been hostile and disrespectful from NIcole Elders to T Oconnor Sales Manager. The General Manager JIm Elders continues to ignore me and has changed the dealer response numerous times. The first dealer response to my review said " We would like to address this matter further to ensure a resolution is reached " by T Oconnor. Stay away from the entire group of Suburban Dealerships owned by LIthia Motors. ....In closing, Think about this, and do the math here charging $900.00 for a so called paint protection that costs them $200.00 thats a $700.00 markup and they average 500 cars a month. Thats roughly $350,000.00 a month profit just on this useless wax coating. Greed does not even begin to describe their motive for doing this to honest people, Veterans, Senior Citizens, the general public and devoted Ford lifetime customers. How do they sleep at night knowing how bad they are screwing every person that goes to their dealership. And only someone Careless would apply this Permaplate to a 10 year old car that needs the entire left side painted. I would like to know if they wave that $900.00 useless wax charge to employees that purchase cars there. Hhmmmm????????? I will update all reviews as needed as the Dealer response seems to change daily. More

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Steve and Brad made the purchase of the Bronco easy. I enjoyed the car purchase I enjoyed the car purchase More

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Purchased my first brand new vehicle last week and what an experience. The dealership did everything they could to make it amazing. Definitely recommend seeing felipe, he went above and beyond to make the an experience. The dealership did everything they could to make it amazing. Definitely recommend seeing felipe, he went above and beyond to make the process easy More

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Had a problem with the paint on new purchase of a 25 Explorer due to poor QC at Ford Chicago 😔 ! My salesperson Mackenzie was helpful & understanding and stepped up to help get problem resolved in time Explorer due to poor QC at Ford Chicago 😔 ! My salesperson Mackenzie was helpful & understanding and stepped up to help get problem resolved in timely manner along with the help of the sales manager Steve got me in a loaner to get 3 panels re painted !! Not an ideal circumstance but Mackenzie and Steve at Suburban Ford Sterling Heights get a thumbs up from me for showing they care about their customers !!!!!! More

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Tammy is such a sweet soul, forever thankful for the honesty and kindness. She is very thoughtful and responsive! honesty and kindness. She is very thoughtful and responsive! More

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Always a pleasure , the buying process is always a great experience. Steve Mo and his team are awesome! Thank you experience. Steve Mo and his team are awesome! Thank you More

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Steve was a pleasure to work with. He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and know He was nice, kind, friendly and professional. I felt he sincerely wanted to provide outstanding customer service. He seems to be very honest and knowledgeable setting the standard of performance for his staff. He is also a very good listener. That was very important because I did not expect to buy a car (I was there to get maintenance done) so I did not have my support team present. He made me feel comfortable and supported. Relationship building is very important to me and my maintenance person Jason is a person I trust with making sure I am taken care of regarding maintenance. Steve is now the person I trust in the sales department. When I come back to make my next purchase I will be looking for Steve to point me to the right people and to help me pick a vehicle that meets my expectations. Thank you Steve for everything. You are a good person, never change. You are loved and appreciated. - Mi Mi More

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Steve Mo makes the car buying experience fun. His knowledge is unmatched and his personality shines. You can tell Steve Mo loves what he does and wants you to enjoy it as much as he does! His knowledge is unmatched and his personality shines. You can tell Steve Mo loves what he does and wants you to enjoy it as much as he does! More

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Kate was excellent. She explained everything in great detail. Answered every question and if she did not know the answer she went and found it. She made me and my wife f She explained everything in great detail. Answered every question and if she did not know the answer she went and found it. She made me and my wife feel like we were royalty. The manager came over while she was busy getting info prepared and demonstrated the vehicle. Highly recommend Kate and the Ford family. They made us feel like one of them. More

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Nick made the process of finding & financing a car very easy for me! Would recommend. easy for me! Would recommend. More

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