Luis Sousa
Luis Sousa at Honda of Freehold

Luis Sousa

Parts & Service Director

Honda of Freehold

4244 U.S. 9
Freehold, NJ 07728

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4.6
110 Reviews
4.6

110 Reviews

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110 Reviews of Luis Sousa

June 29, 2026

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Employee Rating

All around good experience. The only bad thing was the waiting area was uncomfortable due to the construction, which is temporary. More

by njs_21
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Recommend Dealer
Yes
Jun 30, 2026

Honda of Freehold responded

Thank you for your feedback! We're glad you had a good experience. We're happy to share that our new showroom is now open, and we look forward to welcoming you back soon!

June 22, 2026

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Everyone in the dealership from the sales men to the financial man Paul including the service department have been outstanding. Best service I have received in years. Thank you More

by JDRICHARDS1784
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Henry

Jun 25, 2026

Honda of Freehold responded

Thank you for your wonderful feedback! We're thrilled to hear our sales, finance, and service teams made your experience outstanding. We truly appreciate your support and look forward to serving you again!

May 17, 2026

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Service was quick and resolved easily. The gentleman who checked me went through the process carefully and kept me updated on the progress. More

by callan44
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Recommend Dealer
Yes
Jun 01, 2026

Honda of Freehold responded

Thank you for your feedback! We're glad your service was quick and smooth, and that our team kept you well informed throughout the process. We appreciate you choosing us and look forward to seeing you again!

May 16, 2026

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Good service Staff very friendly Service Staff very good Employees j Jb. Hhkhhhkljhhhjj Jhuujkkk Jjjjjjjkjjk More

by vikaschoudhary0054
Service Price Transparency
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Recommend Dealer
Yes

May 03, 2026

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I had my oil changed. I waited in the trailer outside. It had fifteen seats. More

by mikelotito34
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Recommend Dealer
Yes

Other Employees Tagged: Steve Mutchler, Eric Weaver

April 19, 2026

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Very professional and informative service. Outstanding communication with me. Servicing my vehicle was very fast and efficient. More

by rat933
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Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Honda of Freehold responded

Thank you for your feedback! We’re glad you had a professional, efficient experience and appreciated the communication. We look forward to seeing you again!

April 01, 2026

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I have purchased 2 vehicles from them and have been very satisfied with everything they have done. Service department is also very good and have you in and out in no time. More

by MIKE005
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Recommend Dealer
Yes

Other Employees Tagged: Darryl Overby, Nilay Desai

Apr 11, 2026

Honda of Freehold responded

Thank you so much for your continued support and for taking the time to share your experience! It’s great to hear that both our sales and service teams have met your expectations and provided efficient, high-quality service. We’ll be sure to share your kind words with the entire team.

April 01, 2026

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Worst experience of my life- unprofessional and incompetent. No regard or consideration for the customers time. Our vehicle sat untouched for 32 days with no sense of urgency to get things fixed. S More

by LGUERINO
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Steve Mutchler

March 12, 2026

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Employee Rating

I couldn't be happier with the incredible service provided by Hilda Velazquez. I highly recommend to have Hilda if you’re looking for a car! If it comes to SERVICE DEPARTENT - HORRIBLE just becaus More

by izabela
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Recommend Dealer
No

Other Employees Tagged: Hilda Velazquez

February 24, 2026

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So quick and organized will come back defiantly for my next services . Thanks a lot More

by Mirnav.habib
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Recommend Dealer
Yes
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