Steve Peacock

We were very pleased with Steve - very nice and knowledgeable. We would recommend that anyone looking for a fair deal and a pleasant experience look for Steve at Basney. knowledgeable. We would recommend that anyone looking for a fair deal and a pleasant experience look for Steve at Basney. More

by mary@jpmulhern.com Verified Customer Verified Customer

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They are friendly and efficient. . on time and willing to discuss the issues. They were fair and honest when I traded in my vehicle and bought a certified CRV-hybrid. . on time and willing to discuss the issues. They were fair and honest when I traded in my vehicle and bought a certified CRV-hybrid. More

by rightpricetoo Verified Customer Verified Customer

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Steve was a very good salesman. The business manager was very professional. The entire experience was top-notch never met Chip Basney but the people I did meet were very good. Very The business manager was very professional. The entire experience was top-notch never met Chip Basney but the people I did meet were very good. Very happy with the experience. More

by rnix819 Verified Customer Verified Customer

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Steve and the people at Basney were easy to work with, non-pushy, and very helpful when it came to buying my car! non-pushy, and very helpful when it came to buying my car! More

by Zach Burrington Verified Customer Verified Customer

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I was very pleased with the leasing deal I had with Steve Peacock. He answered all my concerns and showed me all the vehicle features. I am still learning how every thing operates> Peacock. He answered all my concerns and showed me all the vehicle features. I am still learning how every thing operates> More

by shirleymilcherska Verified Customer Verified Customer

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Great no pressure sales. Listened to my needs and concerns and found me the perfect car! Listened to my needs and concerns and found me the perfect car! More

by jaltom0 Verified Customer Verified Customer

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Straightforward and honest sales from Steve. Made the process of getting a new car and trading in my previous one easy and ensured I had everything I needed. Would definitely recommend Basney Made the process of getting a new car and trading in my previous one easy and ensured I had everything I needed. Would definitely recommend Basney Honda to others looking for a new vehicle. More

by Andrew M. Verified Customer Verified Customer

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Have had numerous issues in the past with this dealership. Attempted to do business with them again and they proved that they are about the buck. When I’m putting more effort into getting the t dealership. Attempted to do business with them again and they proved that they are about the buck. When I’m putting more effort into getting the things done than some of the employees there is an issue. Will be looking for a truck in the next few years and DEFINITELY will not be buying from Basney. More

by mlsteinhofer Verified Customer Verified Customer

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Don’t waste your time shopping at this dealership! By far the worst customer service I’ve ever experienced in all my years of buying cars. We showed up on a Tuesday night at 5:50 p.m.—they close a By far the worst customer service I’ve ever experienced in all my years of buying cars. We showed up on a Tuesday night at 5:50 p.m.—they close at 6—but all the doors were locked. I saw a salesman inside and basically had to beg him to open the door. He told me they were closed. I pointed out that I still had 10 minutes according to my watch. After more pushing, he reluctantly opened a car I was interested in so I could at least sit in it, but again said they were closed and refused a test drive. The only reason I came back the next morning was because I really liked the car. We also asked about another vehicle listed online, and the salesman had no idea about it. He later called back to say that the boss’s wife was driving it and we could see it the following morning after she dropped it off. When we showed up, the car was disgusting—filthy inside with food smeared on the door—and since it was a hybrid, it hadn’t even been charged. We asked them to charge it so we could test drive it properly, but when we returned at 6 p.m., it was still dirty and not fully charged. To make matters worse, we were bounced between three different salesmen since the original one was off. After finally test-driving, we told the last salesman that their vehicle was at the top of our list but we were considering options. His response? Just “Ok.” No effort to earn our business, no interest in helping us. We actually loved the vehicle, but because of how awful the experience was, we walked away and went to Tyler’s instead—where the salesman actually cared and wanted our business. More

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My wife and I stopped by the show room just before 6:00pm. We both understand about last minute shoppers but our experience was completely unexpected from start to finish. The doors were locked before 6:00pm. We both understand about last minute shoppers but our experience was completely unexpected from start to finish. The doors were locked before closing and my wife had to coax the salesman to open the door. He made it clear that we couldn't do a test drive this late and the car we were looking at, because it was not a make they carry he knew nothing about. He did allow us to look inside and said to come back in the morning. The following morning we went back and were allowed to drive the car. In the mean time we found out they had a more desirable car that we wanted to see but the salesman knew nothing about. We later found out the owners wife was driving it and made arrangements for her to return the car for us to look at. My wife and I came back the next morning to test drive the car we were more interested in. The salesman that didn't want to wait on us from the start had a health issue. By the time we left after test driving a filthy car that wasn't charged we were passed off to two other salesmen. The last salesman we dealt with was to have the car charged when we returned later that evening. It was apparent that none of the salesmen knew anything about Jeeps because he claimed it was fully charged after two hours. Obviously that wasn't the case. We asked about if there was any way to hold the car for a day and their response was that we could put a non-refundable down payment of $500. We asked about recalls, detailing including paint touch up and was told "it is a used car. We price them accordingly and it is an as is sale". I have never seen a group of sales people so uninterested in selling me something in all my life. We didn't have all our eggs in one basket so in the middle of this 3 ring circus we had reached out to other dealers and private sellers. Ron Major of Tyler Chrysler, Jeep, Ram reached out to us, found us a car that we were looking for, had the manager buy it at auction and we put a down payment (that was refundable) in a matter of hours. Please....if your looking for a vehicle, look anywhere else but Basney Honda of Mishawaka. More

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