Dick’s CJDR of Wilsonville

where to start. Told 72hr took 2weeks.told need extra labor due to prior tampering/ until i told them im original owner then Omar confessed they broke a part-said co Told 72hr took 2weeks.told need extra labor due to prior tampering/ until i told them im original owner then Omar confessed they broke a part-said couple days, several times.no rental due to non warrenty work even tho they broke part.I GOT FEES back from rental i had got else where only because i pointed out that fact. Still charged $1000 more than quote.i provided parts for non warrenty work and had recal done also.After 2werks of calling and being told basically xx about the part they broke not being there yet- i did my own inquery and found out was on natinal backorder and not available until June 16th - service date was march 28. Why not just tell me truth from the start ?? Ooh Because no rental car !! String u along just like i read on another review. Reason they told them good until 100k is that is there end of warrenty..So i pick up jeep on 16th finaly . Was not until 2oth(fri) i look Under hood before going to Bend on weekend..FOUND 3 Different locations -MISSING BOLTS, and every clip for wire harnesses were Un Done - COOLANT LEVEL in the container was way below EMPTY . Look in and see it just enough to cover the hole in middle. Then Found another 2x missing bolts . And OMG Missing Right Side Fuel Rail cover ( heat sheid bassicaly - main engine cover insulation now is sagging in middle also. I called and texted Omar Vargas several times and sent photos and videos . No Reply until Monday morning where he rather chipperly said on voice mail, sounds like you didn't like our services much , give me a call.. Well xx no I'm not dealing with him ever again.. go look on your workbench and should see an Engine cover and 5 bolts . So i went and bought the cover from Dick Hannahs jeep in Vancouver and the only two bolts they had in stock .$48cover n $5 each bolt . Had my own cooolant already and used 1/2 jug of that .. so because i had recal work done also ( hpfp ) i filled a complaint for refund from FCA and awaiting their response..i have everything documented from text to voicemails .. the final reciept and original quote screenshot. Good thing because on the final reciept he decietfully wrote in the Originsl Quote catagory 0.00 as if it was not provided. Ha! I have it !! And also mentioned broken part yet written saying "found briken part, recommended replacing" ha ! Wrong agsin, i have text and voice mail confirming they broke it and shows No charge for its replacement.Ill close with this , If i had not checked before my trip , they would be replacing my engine via my attorney handling all this for me. Its been a week now i gave for them to reach back to me about all this xx.. are the bolts sitting on my engine block somewhere ? Where's the cover part they did not put back on ? Toss. It out once realized or simply just didn't give a xx cuz it was sitting in their bay 2wks for at max 72hr job ,, Which i added originally, was to remove and replace my intake manifold which service manual declairs 4.6 hr labor . and the fuel pump said 6 hrs , yet in the end i was charged 11hrs labor for intake r-r .. and listed the hpfp recal work they charged 2 hrs only to fca. Yet was told and extra day easy for that originally. Look it up - YouTubers lay it all out ,, Dealer services labor max is 5 hr due to skilled workers and proper tools - a DIY job lists at 11hr - that's doing it at home !! FREE ! So they told me because was tinkered with before is why extra time in labor ( xx !! Never had serviced before for anything except oik changes and all at dealerships -documented ) so Omar trying to cover his xxx with his bosses and charged extra labor to make it look legit . I agreed to pay the extra time via phone call on 2nd day becuase i needed my Jeep back asap,, knew it was xx and went in next day to see for myself, was told was scrathes on a wire clip like attemots to get it undone - i was silent a moment - then told them xx - and explained as i said here , thats when the confession came about the broken part. fkrs More

Numerous issues with service department. Communication and follow through are terrible. I took my wrangler in for a few concerns, only one of which was addressed, and I was told I would need Communication and follow through are terrible. I took my wrangler in for a few concerns, only one of which was addressed, and I was told I would need to bring my vehicle BACK another time to fix the remaining issue. More

Had a fantastic experience at Dick's CDRJ in Wilsonville. Mike Johnston was awesome, as were the rest of the team throughout the process. Mike took the time to ask me questions to find out what was most im Mike Johnston was awesome, as were the rest of the team throughout the process. Mike took the time to ask me questions to find out what was most important in the vehicle I was looking for, including the price range, then was able to find exactly the right one without any pressure whatsoever. I would definitely recommend CDRJ. More

They made the purchasing process so easy! They are amazing and extremely helpful! Go see them if you are in the market for purchasing a vehicle! They are amazing and extremely helpful! Go see them if you are in the market for purchasing a vehicle! More

I purchased a 2022 Chrysler Pacific mini van a couple weeks ago. When drove the van home, I discovered a tapping sound coming from Glove compartment area and was concerned as same issue I had a coupl weeks ago. When drove the van home, I discovered a tapping sound coming from Glove compartment area and was concerned as same issue I had a couple years ago on a Jeep Wrangler. Contacted sales and reported issue found in owning the vehicle less than 24 hours. Sales had me return the van and they would diagnose and repair at no cost to me. Service resolved the problem and even installed two floor panels pull rings that were observed to be broken during van check out and test drive. xxxxx Auto Group went above and beyond in their customer satisfaction Sustainability and acted fairly with compassion toward customer as myself. Therefore, I highly rate this dealership 5 Star. More

Good people. If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down! If you need good reliable service, and friendly sales people and overall a great buying experience xxxxx of Wilsonville will not let you down! More

I recently purchased a vehicle from Dick's CJDR Wilsonville, and I couldn’t be happier with the entire process. My salesperson, Mike Johnston, was knowledgeable, patient, and transparent throughout Wilsonville, and I couldn’t be happier with the entire process. My salesperson, Mike Johnston, was knowledgeable, patient, and transparent throughout. He took the time to understand my needs and budget, answered all my questions, and didn’t pressure me at any point. The test drive was smooth, and I appreciated the detailed explanation of the car's features. The financing process with Brandon was also straightforward and stress-free. Mike went above and beyond the norm, and delivered my car to me in Vancouver. In the end, I got a car I love, and I'm confident that I made the right decision. I highly recommend Mike Johnston and Dick's of Wilsonville to anyone looking for a no-hassle, customer-focused car buying experience. Thank you for making this such a positive and memorable purchase! More

Steven Merklin, Jackie Wright and Brandon Bodine were great to work with. Friendly approach, attentive and professional. They representated the dealership very well and gave me a reason to recommend the great to work with. Friendly approach, attentive and professional. They representated the dealership very well and gave me a reason to recommend the dealership to others. More

Overall we give Dick's five stars but that is only because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with because of the awesome customer service we received from Steve Merklin and Mike Johnston. We had submitted the preapproval on financing, worked with Rachel through text messages about it, received incorrect information during online chat with Brandon, the initial financing offer was 2% more than what Rachel said our top rate would be. The finance department pushed using a bank with a notorious reputation but Ryan and Mike Johnston got the paperwork figured out for us so we could use a bank with an excellent reputation. That extra effort made us satisfied customers and we will recommend Dick's to anyone with a few warnings about what to watch for with the finance department. You can be honest and still make a profit. Think about training your sales agents on how to complete the financing side so the customers can have a great experience all the way through. More

Eric Austin was professional and very helpful to me. The team performed the services I needed quickly and surprised me by getting it done sooner than expected. Overall I had a very positive experience. The team performed the services I needed quickly and surprised me by getting it done sooner than expected. Overall I had a very positive experience. More