I am dissatisfied that waterpump was not replaced do to
it seeping, which was identified by the technician (per Steve). It was mentioned that "next time" I bring my Sienna in, it will be replaced and cover
it seeping, which was identified by the technician (per Steve). It was mentioned that "next time" I bring my Sienna in, it will be replaced and covered under warranty. I questioned this because, if it was already identified as seeping, why not replace it now? In addition, I was advised to clean the inside of my Sienna for the technician to see what is going on with my passenger seat "twisting". The items I had in my Sienna was my kid belongings which could have been set aside to see what is going on the seat. I suspect what is causing the seat to twist is the seat motor just by pressing the seat controller.
When I first bought the Sienna back in 2017, I purchased the extended warranty for peace of mind. Please Fremont Toyota provide the service every customer deserves
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by CALJOY911
Verified Customer
Verified Customer
Jun 26, 2023 -
Fremont Toyota responded
Thank you for your candid review. We’re disappointed to read that your service experience did not go as expected. At our dealership, our goal is to provide the best customer experience and we take our customer’s feedback seriously in order to help better our services. We hope to earn the opportunity to work with you again in the future. If you would like to discuss this further, please contact General Manager, Bill Mason, at bmason@fremonttoyota.com.
Car feel very smooth after the service.
Thank you for the service team and especially to Steve Sako as well.
Thank you for the service team and especially to Steve Sako as well.
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by NIDHEESHP
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2023 -
Fremont Toyota responded
Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.
Service was great.
The person who helped me was friendly and provided me with options.
The person who helped me was friendly and provided me with options.
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by ADRIANOROZCO510
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2023 -
Fremont Toyota responded
Thank you so much for taking the time to leave this review of your recent experience at Fremont Toyota. We're sincerely thankful for not just your patronage, but also your praise. Without customers like you, we wouldn't be able to do what we love. We look forward to working with you again in the future!
Maria is always a joy to work with and I specifically
request her. She is patient, kind and professional and always communicates what my car needs and always ensures it is ready on time, or earlier than
request her. She is patient, kind and professional and always communicates what my car needs and always ensures it is ready on time, or earlier than expected. Thank you Maria!!!!
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by BIANCALEJAT
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2023 -
Fremont Toyota responded
Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!
awesome customer service and I’m satisfied with the
mechanic how my car being fixed
mechanic how my car being fixed
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by ANTHONY_AGBANLOG
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2023 -
Fremont Toyota responded
Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!
Everything was done on time and professionally.
Service Advisor Steve Sako was very nice and kept me informed.
Service Advisor Steve Sako was very nice and kept me informed.
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by cutewind
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2023 -
Fremont Toyota responded
Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.
This is the best dealer service ever.
i would recommand it to anybody i know.
Thanks!
i would recommand it to anybody i know.
Thanks!
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by PKN3328
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2023 -
Fremont Toyota responded
Thank you for giving us 5 stars! We think you made an excellent choice, and we thank you again for choosing to work with us at Fremont Toyota. We are always here if you need anything else!
Steve Sako is excellent customer service, provides good
information about what's need to be done, and on time delivery.
information about what's need to be done, and on time delivery.
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by COLLEEN.WOO
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2023 -
Fremont Toyota responded
Thank you so much for the glowing review! We do very much aim to have a warm and friendly environment here at Fremont Toyota - we're glad you appreciate that. We're looking forward to your next visit!
Friendly, knowledgeable, fast, and always keeps me
updated on the process. They alway honest with what they do to the cars. I know they are reliable and trustworthy
updated on the process. They alway honest with what they do to the cars. I know they are reliable and trustworthy
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by LARIOSJOSEFINA
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2023 -
Fremont Toyota responded
What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Fremont Toyota. Have a fantastic day!
Although wait time is a little long on Friday, but
waiting room is comfortable. It did a good maintenance job for my car. Thank you so much for Mr. Steve Sako's professional service!
waiting room is comfortable. It did a good maintenance job for my car. Thank you so much for Mr. Steve Sako's professional service!
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by JOHNNYWEN2002
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2023 -
Fremont Toyota responded
Wow! Thank you so much for all the kind remarks to our team at Fremont Toyota! We truly appreciate your continued support and will make sure to pass on your compliments to our team! We are ready to assist you on your next visit and we look forward to working with you again!
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