Steve Staluppi

Extremely friendly with professional and fast service. Greeted by name and environment welcoming to all Greeted by name and environment welcoming to all More

by BPAAUWENAVORI Verified Customer Verified Customer

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The dealership broke the front left sensor and blamed us (for more than 30 minutes) via gaslighting us about a rock hitting it and stating we should have known of the issue due to the loud sound from the bi (for more than 30 minutes) via gaslighting us about a rock hitting it and stating we should have known of the issue due to the loud sound from the birds-eye view camera when in reverse. We finally obtained a picture from the dealer’s service bay camera plainly showing the sensor was intact upon our turning over the car to them. They initially told us that the repair would be $433 for the part and did not include labor and taxes…but they would perform the repair - and when we called to see if completed, they then proceeded to tell us “since we were good customers, they repaired it free of charge”. No kidding, they broke it, but made it sound as if they were doing us a favor. Bottom line - their technician lied to their manager and then the Service Rep tried to blame us and “steal” what I would assume to be +$600 all-in for damage the dealer’s employee caused. There was no transparency in this interaction and made us very wary to trust the dealer in the future. More

by DWEST1971 Verified Customer Verified Customer

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I purchased my Q50 in 2021 from Infinity of LV. I maintain my autos well, keep all records & am punctual with service maintenance. Svc rep Ken Franchek was 'appointed' to me from the beginning & I maintain my autos well, keep all records & am punctual with service maintenance. Svc rep Ken Franchek was 'appointed' to me from the beginning & has on nearly every svc appt treated me in a condescending manner as if I'm stupid (yeah, autos are not my strong suit but I'm not stupid)....and occasionally Ken presents w/ an OTT manner/tone that is so fake, it's obvious he's full of xx. He tries too hard to be nice and it's truly transparent. I've ignored his attitude for too long. Yesterday was the last straw for me. Steve Staluppi is the most disrespectful, rude SVC-MGR I have ever encountered, EVER!! He sealed the deal for me on my divorce with this dealership. Won't bore you w/details as they've already been cited by other customers. The bottom line is this is the worst customer service I've experienced at any dealership, period! Just know that outside of the cashiers & a tech by the name of James, this is not the place to expect quality customer service or even average service for that matter. Their invoices read "Infinity of Las Vegas is committed to providing each of our clients with TRULY EXCEPTIONAL SERVICE." Who crafted that? It couldn't be farther from the truth. No pleasantries here (except from a few sales people), ...no giving customers the benefit of the doubt, ......no explaining with kindness & patience .....& always pushing for an up-sale in the end. It's as though most employees are hating their jobs. And if you or I had to work for Steve Stuluppi we'd probably hate our jobs too!! Because Infinity of LV is the only game in town they can get away with treating you like a piece of crap. So, I'm done & have finally fired Infinity of LV from my life. Yay for me!!! Oh, and the captain of the ship (usually the GM) is typically the leadership role model who sets the tone & mood for the crew, so I'd have to imagine that Moe Fahmy must not be a very nice person, is absent/negligent or doesn't care how customers are treated, as well. Happy to say "goodbye" to Infinity of LV forever!!!! :))) More

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