Steve Sylvis
Steve Sylvis at Ken Ganley Toyota Pittsburgh

Steve Sylvis | Page 39

Service Advisor

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
398 Reviews
4.8

398 Reviews

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398 Reviews of Steve Sylvis

March 30, 2021

Dealership Rating
Employee Rating

This dealership is very excellent. Top of the game with all departments. My appointment for inspection of my car was done great and swiftly. I worked for a dealership for 35 years and know how all should r More

by BERNADETTEGRESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Masters

Apr 05, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ken Ganley Toyota Pittsburgh Team

March 24, 2021

Dealership Rating
Employee Rating

Great work - and extremely fast. The employees in the service department are both knowledgeable and trustworthy. It's always a pleasure bringing my car to Ken Ganley Toyota for service. More

by peachtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Tony Brashear, Lisa Onderko

Mar 24, 2021

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2021

Dealership Rating
Employee Rating

Price was more than fair and Steven was very thorough, suggesting future service targets I needed to be aware of. Way better experience than I had with Rohrich, last year. Ganley was even willing to exten More

by BRAZEPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2021

Ken Ganley Toyota Pittsburgh responded

We appreciate your business and our team looks forward to serving you again soon!

March 09, 2021

Dealership Rating
Employee Rating

I called my salesperson, Gary, to ask about my service inspection. Gary, who is very personable and easy to work with, took care of everything from scheduling to calling me when my car was done. I also More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Fritch

Mar 09, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review, Mary! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Gary and Steve here at Ken Ganley Toyota.

February 24, 2021

Dealership Rating
Employee Rating

I always have a pleasant experience when bringing my truck in for service. Josh and Steve are fantastic and are always very attentive and helpful. More

by JMAIERS75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce

Feb 25, 2021

Ken Ganley Toyota Pittsburgh responded

We are very happy to hear that Steve and Josh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 23, 2021

Dealership Rating
Employee Rating

Employees were extremely nice and helpful. My service was done faster than I thought. I scheduled two more service appointments while I was there yesterday More

by CRAWFORD63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us feedback. We look forward to serving you at your next appointments!

February 15, 2021

Dealership Rating
Employee Rating

2019 Prius was in for a oil change, all but the left rear hub cap was not fully installed, Steve was right on point. Thanks More

by GUYKOPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Brashear

Feb 16, 2021

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Steve was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Toyota!

February 02, 2021

Dealership Rating
Employee Rating

Very flexible and courteous. Serve was a third party with at least one day to complete. They provided me with a rental, which I needed since I live 20 miles way. More

by MARTINJEFF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Tony Brashear, Lisa Onderko

Feb 02, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 02, 2021

Dealership Rating
Employee Rating

Friendly, helpful dealership. Good communication, and willingness to describe the issues of concern and potential issues in the future may impact my driving ability and the soundness. More

by AQUATIC.SYSTEMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

January 26, 2021

Dealership Rating
Employee Rating

In the service area, you need to follow up on the people that take your call. Some tell you they will call you back and don't. Others go beyond to help you. More

by KIPPER1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Lisa Onderko

Jan 28, 2021

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Thank you for your time.

Jan 28, 2021

KIPPER1962 responded

I just leased a 2020 Tundra in August. The protectors on the edge of the doors came off. I called got the first degree on mileage, length i had it even though i explaned it when i first started speaking. So i had to repeat it all. Then Josh told me it would take a week and he would call back. Well i have just moved so time was not something i focused on. After over two weeks I called back. Spoke to a woman right now i can not recall her name. Well i got excuses about Josh not bringing there and she would look it up and see if it was even ordered and would call me back. Well a few weeks went by. I was in the area and called to see what was going on. This gentleman said the parts where in and come right in. So i get there, having issues on trying to get the truck into the garage due to so many cars in the area and i had no idea where to take the vehicle. Then the opposite garage door opened i got the truck in and had no idea where to go or who to talk to. Finally i stood at the door way where three people looked up and said nothing but was talking to each other. Finally the rude woman said can i help you. I explained everything and was told to come in. I realized by her voice it was the woman i spoke to on the phone. She gave me excuses they are short handed and she hasn't had time to call me. Told me to go and sit down, again i had no idea where to go and told when they get to it they will do it. So we figured out where to go. We seen Gary the gentleman we leased the truck off of. Explained to him that the service department is terrible and if i knew that i would have never leased the truck there. He was upset directed us to this woman that we explained everything. She was very compassionate. Went in to get the boss of service but he wasn't in. Had us have a seat. A bit later she came over and said they tried to repair it but it kept coming off. So the offer she made was when the part comes in they would come to my home pick up the truck, fill up the tank, they had to take the truck to collision to repair the door guards since the people at your shop was not able to do it correctly. So we agreed. Within that week i was washing the truck and seen the back doors were coming off. So we called and she said that they would take care of it. Within a few days they came out and did as promised. The gentlemen, was great to deal with that came out and got the truck. I havent went out to many times so i hoping that everything is ok on the truck. So now you have it, this is what happened. Overall the job got done three months after I called. Now we are not happy about your service team.

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