Steve Sylvis
Steve Sylvis at Ken Ganley Toyota Pittsburgh

Steve Sylvis | Page 40

Service Advisor

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
398 Reviews
4.8

398 Reviews

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398 Reviews of Steve Sylvis

January 10, 2021

Dealership Rating
Employee Rating

Ken Ganley Toyota will give you a bad trade-in value on your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will tr More

by toyota.reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Yelling, Scott Masters, Josh Bruce , Tony Brashear, Joe Brooks Jr., Lisa Onderko

Jan 11, 2021

Ken Ganley Toyota Pittsburgh responded

We would like to start by apologizing for the cleanliness of your new vehicle. This is not acceptable and we would like to offer a free inside and outside professional detail at any time to make that right. The car wash has been unfortunate as we ordered the parts to fix back in September but due to covid-19 delays we are still waiting for them, we hope to be up and running soon. Overall we aim to give a fair appraisal on any customer trade which is why we partner with Truecar.com to arrive at appraisal figures. We understand this is not always 100% satisfactory and if we mishandled that aspect of the deal We promise it was not our intention and we're sorry we have left you feeling like you had to fight for things. Our General Manager Justin Yelling would like to offer his contact information as well to learn more of your experience and to make sure we correct our mistakes and provide a better experience moving forward. Thank you for your feedback and we look forward to providing a great experience moving forward. Jyelling@ganleyauto.com 412.469.3000

December 21, 2020

Dealership Rating
Employee Rating

Steve always knows who I am and somehow Remembers my story. Along with my trust in the work on my car, that makes me feel valued. More

by HOLLY118BERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2020

Ken Ganley Toyota Pittsburgh responded

Holly, Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

December 14, 2020

Dealership Rating
Employee Rating

Whether sales or service my experiences throughout have been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! More

by HEATHER58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Tony Brashear, Lisa Onderko

Dec 15, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you, Heather, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2020

Dealership Rating
Employee Rating

very good servivice . very nice service people. the service I had was done very quickly. I will be back for servive next time when needed More

by FMESSINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Tony Brashear, Lisa Onderko

Dec 08, 2020

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2020

Dealership Rating
Employee Rating

I always ask for Steve to service my Rav 4. He's so knowledgeable and helpful, and always smiling. He's also very candid and honest about what servicing needs to be done More

by FIGARO2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your thoughts about your experience with Ken Ganley Toyota, we're glad to hear that Steve has been taking such good care of you. We appreciate your business and look forward to seeing you again soon!

November 26, 2020

Dealership Rating
Employee Rating

Steve Sylvis , the service adviser, is so pleasant, courteous, and professional—always! Service was prompt and efficient. Service center was clean and the lounge was very nice More

by RTROUBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

November 24, 2020

Dealership Rating
Employee Rating

I got scammed. Cost me $110.00. Took my truck in to get its 25,000 mile tire rotation. Gave me my truck back and my steering wheel was shaking like crazy. Took it back and they said all 4 tires wer More

by RICKYDAMICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 11, 2020

Ken Ganley Toyota Pittsburgh responded

Ricky, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

November 23, 2020

Dealership Rating
Employee Rating

Steve is a complete professional and puts you at ease when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. More

by KLECKENBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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