Steve Sylvis
Steve Sylvis at Ken Ganley Toyota Pittsburgh

Steve Sylvis | Page 41

Service Advisor

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
409 Reviews
4.8

409 Reviews

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409 Reviews of Steve Sylvis

January 26, 2021

Dealership Rating
Employee Rating

In the service area, you need to follow up on the people that take your call. Some tell you they will call you back and don't. Others go beyond to help you. More

by KIPPER1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Lisa Onderko

Jan 28, 2021

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Thank you for your time.

Jan 28, 2021

KIPPER1962 responded

I just leased a 2020 Tundra in August. The protectors on the edge of the doors came off. I called got the first degree on mileage, length i had it even though i explaned it when i first started speaking. So i had to repeat it all. Then Josh told me it would take a week and he would call back. Well i have just moved so time was not something i focused on. After over two weeks I called back. Spoke to a woman right now i can not recall her name. Well i got excuses about Josh not bringing there and she would look it up and see if it was even ordered and would call me back. Well a few weeks went by. I was in the area and called to see what was going on. This gentleman said the parts where in and come right in. So i get there, having issues on trying to get the truck into the garage due to so many cars in the area and i had no idea where to take the vehicle. Then the opposite garage door opened i got the truck in and had no idea where to go or who to talk to. Finally i stood at the door way where three people looked up and said nothing but was talking to each other. Finally the rude woman said can i help you. I explained everything and was told to come in. I realized by her voice it was the woman i spoke to on the phone. She gave me excuses they are short handed and she hasn't had time to call me. Told me to go and sit down, again i had no idea where to go and told when they get to it they will do it. So we figured out where to go. We seen Gary the gentleman we leased the truck off of. Explained to him that the service department is terrible and if i knew that i would have never leased the truck there. He was upset directed us to this woman that we explained everything. She was very compassionate. Went in to get the boss of service but he wasn't in. Had us have a seat. A bit later she came over and said they tried to repair it but it kept coming off. So the offer she made was when the part comes in they would come to my home pick up the truck, fill up the tank, they had to take the truck to collision to repair the door guards since the people at your shop was not able to do it correctly. So we agreed. Within that week i was washing the truck and seen the back doors were coming off. So we called and she said that they would take care of it. Within a few days they came out and did as promised. The gentlemen, was great to deal with that came out and got the truck. I havent went out to many times so i hoping that everything is ok on the truck. So now you have it, this is what happened. Overall the job got done three months after I called. Now we are not happy about your service team.

January 10, 2021

Dealership Rating
Employee Rating

Ken Ganley Toyota will give you a bad trade-in value on your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will tr More

by toyota.reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Yelling, Scott Masters, Josh Bruce , Tony Brashear, Joe Brooks Jr., Lisa Onderko

Jan 11, 2021

Ken Ganley Toyota Pittsburgh responded

We would like to start by apologizing for the cleanliness of your new vehicle. This is not acceptable and we would like to offer a free inside and outside professional detail at any time to make that right. The car wash has been unfortunate as we ordered the parts to fix back in September but due to covid-19 delays we are still waiting for them, we hope to be up and running soon. Overall we aim to give a fair appraisal on any customer trade which is why we partner with Truecar.com to arrive at appraisal figures. We understand this is not always 100% satisfactory and if we mishandled that aspect of the deal We promise it was not our intention and we're sorry we have left you feeling like you had to fight for things. Our General Manager Justin Yelling would like to offer his contact information as well to learn more of your experience and to make sure we correct our mistakes and provide a better experience moving forward. Thank you for your feedback and we look forward to providing a great experience moving forward. Jyelling@ganleyauto.com 412.469.3000

December 21, 2020

Dealership Rating
Employee Rating

Steve always knows who I am and somehow Remembers my story. Along with my trust in the work on my car, that makes me feel valued. More

by HOLLY118BERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2020

Ken Ganley Toyota Pittsburgh responded

Holly, Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

December 14, 2020

Dealership Rating
Employee Rating

Whether sales or service my experiences throughout have been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! More

by HEATHER58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Tony Brashear, Lisa Onderko

Dec 15, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you, Heather, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2020

Dealership Rating
Employee Rating

very good servivice . very nice service people. the service I had was done very quickly. I will be back for servive next time when needed More

by FMESSINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce , Tony Brashear, Lisa Onderko

Dec 08, 2020

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2020

Dealership Rating
Employee Rating

I always ask for Steve to service my Rav 4. He's so knowledgeable and helpful, and always smiling. He's also very candid and honest about what servicing needs to be done More

by FIGARO2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your thoughts about your experience with Ken Ganley Toyota, we're glad to hear that Steve has been taking such good care of you. We appreciate your business and look forward to seeing you again soon!

November 26, 2020

Dealership Rating
Employee Rating

Steve Sylvis , the service adviser, is so pleasant, courteous, and professional—always! Service was prompt and efficient. Service center was clean and the lounge was very nice More

by RTROUBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

November 24, 2020

Dealership Rating
Employee Rating

I got scammed. Cost me $110.00. Took my truck in to get its 25,000 mile tire rotation. Gave me my truck back and my steering wheel was shaking like crazy. Took it back and they said all 4 tires wer More

by RICKYDAMICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 11, 2020

Ken Ganley Toyota Pittsburgh responded

Ricky, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

November 23, 2020

Dealership Rating
Employee Rating

Steve is a complete professional and puts you at ease when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. More

by KLECKENBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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