Steve Sylvis
Steve Sylvis at Ken Ganley Toyota Pittsburgh

Steve Sylvis | Page 7

Service Advisor

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
423 Reviews
4.8

423 Reviews

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423 Reviews of Steve Sylvis

November 14, 2025

Dealership Rating
Employee Rating

Tried to rip me off. Telling me I needed work done when nothing was wrong with what you wanted to replace. Estimated to me it would cost $5,000.00 to repair. Got repairs More

by JOHN_SHURINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Bruce

Nov 16, 2025

Ken Ganley Toyota Pittsburgh responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 11, 2025

Dealership Rating
Employee Rating

Thank you. The service was excellent and very open and honest. It is a very welcoming dealership. More

by Scapgabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Ken Ganley Toyota Pittsburgh responded

Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2025

Dealership Rating
Employee Rating

I brought my Toyota Corolla Cross for an inspection and oil change. My front seat needed adjusted and he showed me how to do that. I also had my car washed after the inspection was completed. More

by DAISY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce

Nov 09, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

November 08, 2025

Dealership Rating
Employee Rating

Good customer service. They didn’t send me a text about like showing what they do not like before they check you in More

by nice_smile005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 28, 2025

Dealership Rating
Employee Rating

Scott and Justin helped me get the Rav I wanted , Scott explained everything in the rav and told me to come back if I wanted to go over the rav again. Great experience More

by Rickbean2430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yelling, Scott Masters

Oct 28, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 22, 2025

Dealership Rating
Employee Rating

Steve did a great job. The work was performed in a timely manner. The sales staff helped connect my wife's phone. Everyone was very courteous. More

by BETTYCRAWFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

October 22, 2025

Dealership Rating
Employee Rating

Phone calls to service department not answered. Messages left for service not answered. Salesmen do not know the Toyota App used for electric vehicles! I had to work so hard to get my car serviced More

by JWJUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Bruce , Lisa Onderko

Oct 24, 2025

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Oct 24, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 18, 2025

Dealership Rating
Employee Rating

Purchased tires. The tires were defective. Steve did a great job resolving the problem & getting me back on the road the same day. Really appreciated how he worked to More

by Darleneturkall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce

Oct 18, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 15, 2025

Dealership Rating
Employee Rating

Appointment for 100K service online and while checking in, walked out with oil change citing lack of time. Oil change wasnt competitive either, was advised to go another local dealership that was! More

by girishgreenidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Bruce , Lisa Onderko

Oct 18, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 15, 2025

Dealership Rating
Employee Rating

Timeliness and service was great. The only thing I would liked to change is the size of the key drop off box. I had difficulty putting the form and keys into the box the night befor More

by ACORTOPASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Ken Ganley Toyota Pittsburgh responded

We appreciate your feedback, and we are very happy to have provided you with an overall positive experience! We sincerely value your business and look forward to your next visit.

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