Steve Thompson | Page 8

I have bought multiple vehicles from Stacia. She is no pressure and always able to find the perfect vehicle for my needs. Thank you Stacia! pressure and always able to find the perfect vehicle for my needs. Thank you Stacia! More

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I honestly cannot say enough great things about Todd. He is above and beyond in customer service and so very helpful. Buying cars is hard for me, and He made it easy! Also, when there was a small problem, H is above and beyond in customer service and so very helpful. Buying cars is hard for me, and He made it easy! Also, when there was a small problem, He and Steve made it right immediately. If I could rate these two above 5 stars, I would! More

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Horrible customer service Went to look at and eventually buy a 2017 F150 at Interstate Ford. It was a bit of a drive from Littleton so I made sure to make an appointment ahead Went to look at and eventually buy a 2017 F150 at Interstate Ford. It was a bit of a drive from Littleton so I made sure to make an appointment ahead of time. When I made that appointment I also mentioned that I was coming in at 1pm so I can be on the road before 5 o clock traffic hit. When I got there the truck had some damage that wasn't mentioned in the listing. After inspecting the vehicle (which had some undisclosed damages but I was ultimately ok with them) I was ready to buy. After going through all the normal paperwork and finance stuff I was ready to drive off as I'd been there for a couple hours already. That's when my salesman told me it'd be another 3 hours until my truck was ready because it needed some recall work done and to be cleaned. I'd been following this truck for a couple weeks online so I know it was in there possession for quite some time in which they could've done all of that. I told my salesman that that was crazy and was never mentioned to my once throughout the buying process. I asked to see a manager who did absolutely nothing for me. Didn't even get my truck out faster. Then he had the gall to offer me CANDY as a consolidation when he saw how upset I was. I just spend $35,000 on a truck and you're gonna offer me candy for your poor service? That's just disrespectful. In the end I didn't get my truck until 5pm and after being there for THREE HOURS. I've bought half a dozen vehicles in my lifetime and have never experienced anything like this. If you have a problem with this dealership they won't work with you to make it right they'll just tell ya tough luck and send you on your way after three hours. I've had better customer service at McDonald's. Avoid this place. More

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Nothing but the best This is the 2nd truck I’ve bought from Todd! I can’t put into words how easy, simple, and awesome he is. No pressure, down to earth, and really care This is the 2nd truck I’ve bought from Todd! I can’t put into words how easy, simple, and awesome he is. No pressure, down to earth, and really cares to get the best deal for his customer (me)! I’ll always buy from Todd and Interstate Ford! Can’t recommend him enough. Thanks Todd! PS: Love the seat massagers in my Platinum More

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Needs a bigger facility and much better service effort I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very rapidly growing area of north Denver metro, including a large amount of commercial vehicle servicing. Its obvious during service visits that they are under-sized on the facility, and possibly really tough to hire & retain service techs...I get that, but that's the business you're in. Recent service experience really set me off. For my '11 Ford Edge, in July 2019 had it in for "major 60,000 mile service." Almost $900 service bill....but now the 9 year old battery is totally dead. Wouldn't the battery have been tested just 90 days ago, especially for a battery that old?! Furthermore, when I call into service to set up an appointment, the response is "...we can get you in the end of next week..." Most people can't be without their vehicle for that long....complete lack of awareness on the part of the service person (Mary Jo). Get a bigger facility (that one under construction, is that the future new Interstate Ford?) with better employees and I'll consider going back. I've always wondered with the large volume of commercial vehicle service if passenger car service gets the short end of the stick....cutting corners, etc. Think I have my answer now. More

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OUTSTANDING!!! Sara Holman and Mike Ververs have provided me with the best buying experience! Not Only did I purchase a brand new car for the first time they were so Sara Holman and Mike Ververs have provided me with the best buying experience! Not Only did I purchase a brand new car for the first time they were so nice and so easy-going no pressure at all. Sara Holman explained everything in the vehicle it was all new to me. Mike Ververs was low pressure in the finance department he provided me with information I never even knew I could use on my previous vehicles he did an outstanding job. I honestly never thought I would on a Ford vehicle yet a loan a new Ford vehicle and I believe I have come to the Darkside and will forever be a Ford owner. very nice very friendly dealership. I honestly never thought I would own a Ford yet alone a new Ford vehicle. So happy and I love love love my new Escape!!!!!!!!!! More

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New Escape Great service from everyone at Interstate Ford!!! Highly recommend this dealer to everyone we know!!! Todd always goes out of his way to get the vehic Great service from everyone at Interstate Ford!!! Highly recommend this dealer to everyone we know!!! Todd always goes out of his way to get the vehicle you want and need!!! More

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BEST DEAL LOVE THIS DEALERSHIP!!!! Sara Holman and Mike Ververs was great begining to end! Such a quick buying experience. I love my Focus! Awesome management team!!!! I would send an Sara Holman and Mike Ververs was great begining to end! Such a quick buying experience. I love my Focus! Awesome management team!!!! I would send anyone here. Very honest felt like family! More

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Very straightforward This was the easiest experience in trading in and car buying. I took my time - found the right used truck and walked away very happy. I have spent This was the easiest experience in trading in and car buying. I took my time - found the right used truck and walked away very happy. I have spent hours at other dealerships - but there was very little hassle - we all knew KBB values of each other’s vehicles so everyone was please with trade in and purchase prices. Finance office was a breeze. Took more time to print documents than sign. Highly recommend over Omeara!!! More

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This is a very friendly, easy-going dealership. This was by far the easiest place I have ever bought a car from. The salesperson wasn't pushy and the finance guy was super quick. This was by far the easiest place I have ever bought a car from. The salesperson wasn't pushy and the finance guy was super quick. More

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