Steve Wenham | Page 19

Very professional and clear explanations. I asked for an evaluation of an oil leak. I was given a complete explanation of what was happening and how I could have it serviced. Any other probl I asked for an evaluation of an oil leak. I was given a complete explanation of what was happening and how I could have it serviced. Any other problems were pointed out and given to me in the order from the most needed service down. There was no charge for this evaluation. More

by sharonju Verified Customer Verified Customer

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They are honest and efficient Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car back quickly. More reasons to buy a Toyota if the service team is friendly, helpful and not sketchy. Maybe I've had bad experiences at other places but this one is great. More

by Carmaestro01 Verified Customer Verified Customer

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Happens every time!! Roseville Toyota and its employees rank Number 1. Everytime i go in I am treated like their favorite customer!! Can’t say that about any other busin Roseville Toyota and its employees rank Number 1. Everytime i go in I am treated like their favorite customer!! Can’t say that about any other business’s that I frequent - friendly and efficient!!! More

by RENEE3UVUM Verified Customer Verified Customer

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Normal Maintenance Came in for a normal maintenance and the technician uncovered a leaking cam shaft cover. Something common with the Tundra and Sequoia models and the Came in for a normal maintenance and the technician uncovered a leaking cam shaft cover. Something common with the Tundra and Sequoia models and the 5.7 liter engine. Good time to uncover the issue - At the 70th month of a 72 month extended warranty. More

by pherman0 Verified Customer Verified Customer

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Regular Maintenance Great customer service! Our pre paid maintenance warranty has expired in Dec 2017. Steve did some research and found out there are two more maintenanc Great customer service! Our pre paid maintenance warranty has expired in Dec 2017. Steve did some research and found out there are two more maintenance service left. Thank you Steve! Our regular maintenance was completed at no extra cost. More

by MD Verified Customer Verified Customer

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We take all our Toyota's to JL Sullivan's for service. Fully trust your dealership as you have been proven to be Honest and fair when servicing our Cars/Trucks. Been dealing with you all over 15 years. Fully trust your dealership as you have been proven to be Honest and fair when servicing our Cars/Trucks. Been dealing with you all over 15 years. More

by STEVEV1403 Verified Customer Verified Customer

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Service was aweome! Shuttle not so great Toyota has always had pretty good service. The prices are definitely comparable to other local mechanics. I brought my 2010 Corolla in for an airbag Toyota has always had pretty good service. The prices are definitely comparable to other local mechanics. I brought my 2010 Corolla in for an airbag recall along with a tire rotation. Since I bought the tires at Toyota the whole service was free. The inspection they perform pointed out that one of the brake lights were out and the cabin air filter was dirty. I changed those on my own after, but it was nice that they brought it up because i'm not sure how long it would have taken me to notice that the brake light was out. The shuttle was a bit behind, I put a name in at 8:08 and didn't get a call until 8:44. I'm a bit surprised they don't have some sort of GPS tracking on the car. Then they could at least inform you of the current location of the vehicle and possibly how many more drop offs, this would make it easier to decide right away if you want to wait for the shuttle or not. After about 10 minutes of waiting I decided to just call a friend instead of waiting without any ETA of when a shuttle would be ready. I didn't remove any stars because the shuttle just seems like an extra perk. However, if you are going to offer it I think the communication between the shuttles and the customers should be a bit more open. More

by I_RAWNSLEY Verified Customer Verified Customer

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Very friendly and accommodating Steve was very friendly and informative. Made it a very pleasant experience. I will be back for sure. He let me know what was going on and kept me Steve was very friendly and informative. Made it a very pleasant experience. I will be back for sure. He let me know what was going on and kept me updated. I did not know they had a car service that could take me home for the time my car was going to be worked on so that was a very pleasant surprise. More

by jball311 Verified Customer Verified Customer

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service experence was elxellent Steve was very attentive and courteous. Will definitely ask for him next time I come in. Offered some advice for a problem I have had occasionally.. Steve was very attentive and courteous. Will definitely ask for him next time I come in. Offered some advice for a problem I have had occasionally.. More

by nikimorrisroe Verified Customer Verified Customer

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I don’t mind driving 30 minutes to Roseville Toyota! Steve has great service. The morning I came in for a recall on my Prius’s parking brake, I was well taken care of. Everyone is a lot friendlier at 7am Steve has great service. The morning I came in for a recall on my Prius’s parking brake, I was well taken care of. Everyone is a lot friendlier at 7am compared to 4pm when I picked up my vehicle. The moods were different in the evening. My only complaint is having to pay for a rental when I had to make an appointment for a recall. Completely unfair! Steve was very empathetic and considerate, but I still had to pay. More

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