Steve Wenham | Page 19

One of the better service facilities. Performed the service as agreed and finished well before their estimated completion time. Provided complete responses to my questions in a friendly ma Performed the service as agreed and finished well before their estimated completion time. Provided complete responses to my questions in a friendly manner. I look forward to working with Steve again. More

by VKRULISKY Verified Customer Verified Customer

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It was good I took my car in for a regular service. It was just short of 60k. They found a leaky gasket. If I'd taken it in after 60k it wouldn't have been covere I took my car in for a regular service. It was just short of 60k. They found a leaky gasket. If I'd taken it in after 60k it wouldn't have been covered, but it was under warranty. They kept the car an extra day, so I got a free loaner, which was very helpful. That's the end of the warranty, so I'm hoping it is reliable, long term. So, points for doing the right thing, here. Thanks! More

by richoid Verified Customer Verified Customer

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Smooth The person at the desk who handled my account (Steve Wenham) was extremely friendly and helpful. The person in line ahead of me was being extremely di The person at the desk who handled my account (Steve Wenham) was extremely friendly and helpful. The person in line ahead of me was being extremely difficult. He was patient with her, empathetic, and was polite and informative with her. After she was finished, he greeted me with a smile - he didn't show any frustration whatsoever. I really appreciated his professionalism and kind nature. More

by Leslie M Verified Customer Verified Customer

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Submitted my 2017 Sienna for transmission fix Although Roseville Toyota dealership is about 30 minutes away from where I live, I'd rather spend the time and drive here than coming to Maita Toyota, Although Roseville Toyota dealership is about 30 minutes away from where I live, I'd rather spend the time and drive here than coming to Maita Toyota, which is only a block away. The treatment is totally different, you'll notice it right away as soon as you are on the lot, greeted by every sales man. The Service Advisors are polite, respectful, and accommodating. I took one star off on the Quality of Work because I had to come back a week later, after the transmission replaced, for an update in software. That should have been done after the transmission replaced, to save me the following trip. I will continue coming here as long as I still owns a Toyota. More

by nguyenkeven Verified Customer Verified Customer

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Great Customer Service! I was provided detailed information about the service that would be provided as well as why. Im addition, I was given the opportunity to get assistant I was provided detailed information about the service that would be provided as well as why. Im addition, I was given the opportunity to get assistant with any other question I had regarding my vehicle. More

by ladyham Verified Customer Verified Customer

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Very professional and clear explanations. I asked for an evaluation of an oil leak. I was given a complete explanation of what was happening and how I could have it serviced. Any other probl I asked for an evaluation of an oil leak. I was given a complete explanation of what was happening and how I could have it serviced. Any other problems were pointed out and given to me in the order from the most needed service down. There was no charge for this evaluation. More

by sharonju Verified Customer Verified Customer

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They are honest and efficient Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car back quickly. More reasons to buy a Toyota if the service team is friendly, helpful and not sketchy. Maybe I've had bad experiences at other places but this one is great. More

by Carmaestro01 Verified Customer Verified Customer

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Happens every time!! Roseville Toyota and its employees rank Number 1. Everytime i go in I am treated like their favorite customer!! Can’t say that about any other busin Roseville Toyota and its employees rank Number 1. Everytime i go in I am treated like their favorite customer!! Can’t say that about any other business’s that I frequent - friendly and efficient!!! More

by RENEE3UVUM Verified Customer Verified Customer

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Normal Maintenance Came in for a normal maintenance and the technician uncovered a leaking cam shaft cover. Something common with the Tundra and Sequoia models and the Came in for a normal maintenance and the technician uncovered a leaking cam shaft cover. Something common with the Tundra and Sequoia models and the 5.7 liter engine. Good time to uncover the issue - At the 70th month of a 72 month extended warranty. More

by pherman0 Verified Customer Verified Customer

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Regular Maintenance Great customer service! Our pre paid maintenance warranty has expired in Dec 2017. Steve did some research and found out there are two more maintenanc Great customer service! Our pre paid maintenance warranty has expired in Dec 2017. Steve did some research and found out there are two more maintenance service left. Thank you Steve! Our regular maintenance was completed at no extra cost. More

by MD Verified Customer Verified Customer

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