Steve Wollak | Page 168

Service I went in with a warranty issue on my 14 Focus. Steve has been my service advisor and he is very detailed oriented. Steve kept me informed on the pr I went in with a warranty issue on my 14 Focus. Steve has been my service advisor and he is very detailed oriented. Steve kept me informed on the progress of my car throughout its visit with him. Steve is great to work with he is very knowledgeable and I highly recommend he as a service advisor. More

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Billing for service When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on t When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on the diagnostic machine. Nothing mentioned about a labor fee on top of that. More

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battery problems Steve was extremely helpful in evaluating situation and had replaced battery very quickly. Spoke with Ivan who I have dealt with before and he was co Steve was extremely helpful in evaluating situation and had replaced battery very quickly. Spoke with Ivan who I have dealt with before and he was concerned about my problem. They both were attentive and showed concern about my situation. They were thoughtful and were able to reduce my high level of stress. More

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Worst experience I have ever had! Terrible experience. First I had an appointment and when I get there ivan told me they can't do some of the things I had my appointment for. Then they Terrible experience. First I had an appointment and when I get there ivan told me they can't do some of the things I had my appointment for. Then they recommend I get my belts replaced so I did and of course they messed those up and I had to come back (they made them too loose). Then when I called to tell them they messed my car up with the belts they said they could give me a ride home no problem and pick me up. I waited over 45 minutes and my service person Steve forgot about me and I had to remind him I was waiting. I called to see if my car was done and I got hung up on and passed around three times. Ivan said he would be here to take care of me on Thursday and I get here and he is off for the day. Why couldn't he just tell me that? He told me to come to him bc he knew the situation. Steve was trying to help fix it but was so busy he was short with me and forgot about me. More

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Fast, Friendly, and cheaper than i thought. I went in for an oil change and was met immediately by Steve wollack. He talked to me like a neighbor,shuck my hand, and told me it would be done in n I went in for an oil change and was met immediately by Steve wollack. He talked to me like a neighbor,shuck my hand, and told me it would be done in no time. 35 min. later he told me it was ready, I found they washed it and steve had even found a coupon so my oil change was even cheaper. More

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