Steven Bailey

"No Bull" Falls Flat – Gold CPO Letdown at Wilsonville Toyota. We traded in our old car and paid cash in full for a Gold Certified Pre-Owned vehicle, expecting a smooth, transparent, and premium experi Toyota. We traded in our old car and paid cash in full for a Gold Certified Pre-Owned vehicle, expecting a smooth, transparent, and premium experience—especially with the "No Bull" branding plastered everywhere. Instead, we got 4+ hours of waiting, pressure tactics, and a car that clearly skipped key parts of the 160-point Gold CPO inspection. What Went Wrong: Endless Wait: Over 4 hours in the dealership just to complete paperwork and drive off. No communication, no timeline—just silence. High-Pressure Close: After agreeing on price and trading in our vehicle, we asked to return the next morning to sign (we live nearby). The sales team refused, claiming the deal would fall through if we didn’t close that night. Felt coercive, not customer-friendly. Gold CPO Standards Not Met: For the premium we paid, basic inspection items were blatantly ignored: - Cabin air filter was caked in black grime - Engine oil overfilled by nearly a quart - Exterior "detailing" left swirl marks, and very poor cleanliness Upsell Overload: We firmly declined ~$6,000 in extended warranties and service packages, yet they pushed hard—multiple rounds, guilt tactics, and delays. Respect our "no" the first time. The (Very Few) Positives: Trade-in process was straightforward. Initial salesperson was polite (before the hard sell kicked in). Bottom Line: "No Bull"? More like "Some Bull". We paid a Gold CPO premium expecting excellence, not shortcuts and strong-arming. If you go here, inspect every inch yourself, stand firm on add-ons, and don’t expect flexibility on timing. Disappointing experience. We respected their "No Bull" policies and didn't even low ball or ask for discount or price drop. Would not return or recommend. Doubt the service team will even make a good job on maintenance when the 160-points Gold CPO inspection on simple and common item failed More

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Dare I say, my car buying experience was enjoyable? Steven Bailey was helpful, efficient and very easy to work with. He listened to what I wanted in a car and found exactly that. Felt like he went abov Steven Bailey was helpful, efficient and very easy to work with. He listened to what I wanted in a car and found exactly that. Felt like he went above and beyond to deliver. Couldn't have been more pleased and that's NO BULL! More

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From the initial call of me looking for a Mercedes Steven had reached back out to me within the hour to let me know that that vehicle was still on the lot. He walked me through the initial paperwork and got had reached back out to me within the hour to let me know that that vehicle was still on the lot. He walked me through the initial paperwork and got things done in a timely manner from signing the contract and sending it to FedEx and sending it back his follow up was impeccable. I am a general manager for one of the largest garage door companies in the world and seeing just how Steven went above and beyond to make sure I was satisfied as soon as I receive my vehicle, I drove it back from Portland to San Francisco. There was a light that came on that showed brake wire on the Mercedes. I reached out to him and within 30 minutes he called me back and said that they would take care of it and to a man of his word he did that they took care of everything as I brought it into my local Mercedes dealership, Stephen is definitely a huge asset to Wilsonville Toyota just his follow up and his detail is amazing. I would definitely recommend Steven to all my friends and family as Steven dhows what real commitment and follow up and customer relationship is all about. I recommend if somebody is at Wilsonville Toyota. Please have Steven be yourself person. You will not be dissatisfied. Just an overall amazing person and an amazing sales person. He’s not one of these salesperson that take advantage of people. He has integrity and honesty and I appreciated that working with him. More

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This is my third vehicle I've purchased from Bailey. It's always easier than I think it will be and I leave very happy with my purchase. It's always easier than I think it will be and I leave very happy with my purchase. More

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Great experience. Friendly staff went out of their way to find the vehicle I was looking for. Steven was professional and efficient, and even delivered the vehicle t Friendly staff went out of their way to find the vehicle I was looking for. Steven was professional and efficient, and even delivered the vehicle to my house once they located the right model. More

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Friendly and Always willing to help, stock is great, works hard to give us the best deal works hard to give us the best deal More

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Knowledgeable, thoughtful, courteous, thorough, insightful, and experienced are all great descriptions of Steven. I appreciate your professionalism and dedication to your work. I’ll refer all of my insightful, and experienced are all great descriptions of Steven. I appreciate your professionalism and dedication to your work. I’ll refer all of my friends to you when they ask where I got such an amazing deal. I love my new Tacoma!! More

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Wilsonville Toyota is the best! They really listen to what you want and need, and do what they can to deliver the best options possible. Having bought two cars from them, and when t They really listen to what you want and need, and do what they can to deliver the best options possible. Having bought two cars from them, and when they say “No Bull” that is exactly what you get. I highly recommend. Their service department is also great. More

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Well stocked, clean, very organized and efficient. Covered all the bases in a friendly no pressure approach. Covered all the bases in a friendly no pressure approach. More

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The folks at Wilsonville Toyota were very easy to work with. Car buying at a dealership always seems to take a fair bit of time, but Steven Bailey made it as easy as possible. He was very personable and e with. Car buying at a dealership always seems to take a fair bit of time, but Steven Bailey made it as easy as possible. He was very personable and easy to work with. Would definitely recommend! More

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