Steven Browder

When I called to make the appointment for the oil change that I received, I informed the lady that was making the appointment everything that was going on with my car. I told her that I had purchased my 20 that I received, I informed the lady that was making the appointment everything that was going on with my car. I told her that I had purchased my 2013 Hyundai Sonata at Regional Hyundai in 2013 vra d new and that I had just had them to replace the motor. I also let her know that the motor job was done in 2 days and that my car had been smoking a white smoke and making a noise since I had picked it up. I wa Ted Tulsa Hyundai to do the oil change and make sure that everything lined up and that were o metal particles in my oil, since 2 days was an awful quick turnaround for a motor job. She informed that could get me in for an oil change appointment that afternoon at 3 pm. and that would visually check ans are if everything looked to be on the up and up. I agreed and made it to the appointment as scheduled. Upon arrival I was asked to wait in my car and told that someone would be with me shortly. After a little over 10 minutes in my car, I got out and went inside the service department. I was finally checked in 30 minutes after my scheduled appointment time. Lobby area was very dirty. I went to my car and retrieved some Clorox wipes and wiped down a chair and the table next to it so that I could sit down comfortably. When my car was ready I gathered my things and left. As I was driving away from the facility, I noticed the observation that I had been hearing when I brought it in and noticed the white smoke, so I immediately turned around in the parking lot and went back into the service department. I encountered Steven again and told him what was wrong. He then began to discipline me and tell me that when he asked me was I there for an oil change, that's when I should have told him all of that. I explained to him that when I made the appointment I explained qll of that to the lady and I was under the impression that she had made notes on the service order and passed all of that information along. He had been very condescending every since I had declined the cabin air filter and air filter services, even making a smart Alec comment on where I could buy a cabin air filter for $12 and that he needed to go where I went. I told him that AutoZone, O'Reilly, and Walmart all sold cabin air filters and that u could change that myself very easily. As he was berating me, he told me that he had asked if there were anything issues going on with car, which he did not and just kept trying to belittle me. I finally threw my hand up to him and told him "I'm not doing this with you!" So the other guy that was working asked what was going on a day I started to tell him. The lady interrupted and Saud that there had obviously been a lack of communication, in which I agree, a d asked if I wanted to leave my car with them or bring it back the following week. At this point, I'm frustrated and ready to leave as it's almost 5:30 pm. I told her that I would just take my car elsewhere for service from now on and I left. I will not be taking my car back to Tulsa Hyundai ever again if this is how I am treated. More

by candylicka25 Verified Customer Verified Customer

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Service Model is geared to generate revenue after the sale to customers even on latest new models. sale to customers even on latest new models. More

by terryroberts23 Verified Customer Verified Customer

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Best service experience ever! I would recommend Tulsa Hyundai to everyone. Thank you tulsa hyundai! I would recommend Tulsa Hyundai to everyone. Thank you tulsa hyundai! More

by TheFrank Verified Customer Verified Customer

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Tulsa Hyundai is by far the worst car dealership I have ever experienced the worst customer service and I am highly disappointed with my purchase. The whole team tried to take advantage of me, my money and ever experienced the worst customer service and I am highly disappointed with my purchase. The whole team tried to take advantage of me, my money and my kindness and they need to be shut down. Constantly making mistakes, they can’t take accountability for their mistakes. They’re scammers and everybody needs to report them ASAP! Megan in service the manager absolutely refused to give me her manager’s information. She would not allow me to talk to anybody above her just so she can continue to scam me and take my money. Brant in finance that loves to wear pink well he is very aggressive and banging his hand on his desk while telling me exactly how he felt because I called him out on his scamming behavior. Tulsa Hyundai is a scam. They love to take advantage of people. Do not buy a car from Tulsa Hyundai. More

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Staff was friendly, Steve was great at customer service. They found the problem and determined the repairs were under warranty and fixed the problem. Car is doing great now. They found the problem and determined the repairs were under warranty and fixed the problem. Car is doing great now. More

by devinmcconnen Verified Customer Verified Customer

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Steven was very nice and respectful. In addition to what I brought my car in for, he recommended to me additional things that my car needed. They also provided me with a shuttle to work In addition to what I brought my car in for, he recommended to me additional things that my car needed. They also provided me with a shuttle to work and back later that day. I highly recommend Tulsa Hyundai. More

by okbuckeyesfan Verified Customer Verified Customer

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My Santa Fe was worked on 3 different times in 3 weeks and the issue was never fully resolved even after spending $2200. I don’t feel like I was heard when suggesting things and I don’t feel the check eng and the issue was never fully resolved even after spending $2200. I don’t feel like I was heard when suggesting things and I don’t feel the check engine light was fully evaluated properly. My battery also died a week after leaving there. Is that not something that would have been checked during the 3 trips there? Would never recommend this dealership or really even a Hyundai after my experience. More

by KPRUITT2 Verified Customer Verified Customer

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Customer service department stayed in contact with me what was going on with my car. Stephen was very informative as well. what was going on with my car. Stephen was very informative as well. More

by beckyvandever Verified Customer Verified Customer

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Terrible customer service Unorganized & ill informed Will not be returning in the future for any reason whatsoever. Will not be returning in the future for any reason whatsoever. More

by none24 Verified Customer Verified Customer

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Excellent customer service, they took care of my car and me. They explained everything in detail. They delivered my car clean and vacuumed, and they gave me a frame for my license plate. me. They explained everything in detail. They delivered my car clean and vacuumed, and they gave me a frame for my license plate. More

by JESUSBRMDZ1 Verified Customer Verified Customer

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