Steven Browder

Steven did great job by explaining the issue and tackle it. I appreciate that and it. I appreciate that and More

by lateef_tiger2000 Verified Customer Verified Customer

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This dealership is incredibly professional and helpful. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. Every employee I interacted with was friendly, knowledgeable, and went out of their way to assist. More

by TROWBRIDGE_24 Verified Customer Verified Customer

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The dealership is lovely- when we arrived they could not find our paperwork- it was a normal misplaced papers even - the person was concert but young and distracted - he found the papers after some searchin find our paperwork- it was a normal misplaced papers even - the person was concert but young and distracted - he found the papers after some searching but I was surprised that it took more than one person to recognize we needed help until. a WOMAN took charge and started the ball rolling - not sure men are up to the task - they found our papers and a tepid apology was delivered - Women were in charge - men seemed lacking Richard Phillips More

by realphillips100 Verified Customer Verified Customer

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I am writing to formally express my deep disappointment and frustration regarding the way your dealership has handled an incident involving damage to my wife’s vehicle. During a routine visit, one of your and frustration regarding the way your dealership has handled an incident involving damage to my wife’s vehicle. During a routine visit, one of your technicians damaged her car while backing it up from the service area. Initially, your team assured us that the service would not be charged due to this mistake. However, because my wife was unable to leave the car that day for immediate repair, we were later informed that we would still be charged for the service. This sudden change in position is not only disappointing but unreasonable. Whether the repair occurs the same day or at a later scheduled time, the dealership’s responsibility for the damage remains unchanged. To make matters worse, we were told the repair could take anywhere from two to seven days. As the vehicle is over 12 years old with nearly 200,000 miles, and we do not have full insurance coverage, your team declined to provide a loaner vehicle or a rental with full insurance. This places an undue burden on my wife, who now has no choice but to rely on Uber to drop off and pick up our six-year-old daughter from school during the repair period. What is most upsetting is that this repair must take place during the first week of my daughter’s school year, the only available time window in my wife’s schedule. This is a critical transition week for our child, and the added stress and logistical burden should not fall on my wife due to an error caused entirely by your team. As her husband, I am currently out of the country and will not return until mid-August, which makes this situation even more difficult. I feel completely helpless as I watch my wife navigate the consequences of a mistake that your dealership has not taken full responsibility for—both in word and in action. I have been a loyal customer of your dealership for nearly a decade, and I expected far more accountability, consistency, and customer care than what has been demonstrated in this situation. Regrettably, this experience has made it clear that my family’s well-being is not a priority. As such, I will no longer be returning to or recommending your services. More

by Rafael Duarte Verified Customer Verified Customer

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They offered a bit one get one on oil change. I came in the same day and they told me I did not qualify for that car. I then brought in my other car and was told I did not qualify for it on that I came in the same day and they told me I did not qualify for that car. I then brought in my other car and was told I did not qualify for it on that car either. They said if I bring back the first car next time I could do a buy one get one oil change on it. Seems very much like a bait and switch to me. More

by SAGERLORENZ Verified Customer Verified Customer

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They do not listen to their customers. I brought my car in for an oil change, then had to bring it back for one specific reason. They told me I needed extra work on the car totaling almost I brought my car in for an oil change, then had to bring it back for one specific reason. They told me I needed extra work on the car totaling almost $6000, and the original problem persists. Every time I take my car here for an oil change i have to take it back to get it fixed. More

by RICK_BROYLES Verified Customer Verified Customer

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Sunroof stopped, was stuck closed. Brought it in for warranty. Turns out there was debris in the sunroof that made it not covered under warranty. Dealer informed me that repairs like t Brought it in for warranty. Turns out there was debris in the sunroof that made it not covered under warranty. Dealer informed me that repairs like this run $2,000 - $3,000. I wasn’t going to pay that for a sunroof, would you? Please put it back together and we’ll call it good with an $89 diag fee, no problem. Car is ready. We travel from out of town to come get it. They are giving it back to us with it now stuck in the open position. We tell them we can’t accept the car with the sunroof stuck open (water leak!) when we provided it with the sunroof stuck closed. OK come back and we’ll fix it. Picked the car up. Sunroof is crooked now, probably still leaks. Dash indicator light is on. Once home, I have no choice but to fix it. Getting inside, all it needed was re-timed (jumped a couple teeth) and a $21 deflector arm kit. Wow, not $3,000. Also, dealer provided it back now missing 2 deflector arm screws, 1 glass attachment screw, and a damaged LH opening trim. So I paid them $89 for them to do $70 in damage to my sunroof trim and lose three bolts that are not available. Would you be happy? More

by jmatlock88 Verified Customer Verified Customer

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They were very friendly, informative,and professional with the service provided on my Hyundai.I was very pleased with my visit. with the service provided on my Hyundai.I was very pleased with my visit. More

by J Taylor Verified Customer Verified Customer

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The dealership was nice and clean. Had a nice waiting area. The service I received was adequate for my needs. Had a nice waiting area. The service I received was adequate for my needs. More

by whale.riveter-3v Verified Customer Verified Customer

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Nice waiting room, a bit slow though for just an oil change but it was a busy day change but it was a busy day More

by ftgdav Verified Customer Verified Customer

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