Frank Seitz

Does not go above and beyond for customers wish I said they did I asked them to put my spare tire on and they wanted to charge me almost a 100 dollars because of a issue I had with my brand new car but no they did I asked them to put my spare tire on and they wanted to charge me almost a 100 dollars because of a issue I had with my brand new car but not only that they wanted to almost charge me 200 dollars for a air filter and another 100 for a cabin air filter and wanted to charge me so much money for a BG oil additive never take your car to these people they will screw your everytime they will try and get all of the money out of you the only way I will take my car to these people is if I absolutely need to I would much rather find another Hyundai dealership to take my car to these people also I tried to get them to price match a new set of tires for my car and they wouldn’t do it because the SKU code was off by one number or letter either or it was a 25 dollar difference per each tire along with that they wanted to charge me a disposal fee, although I was not getting rid of the tires because they were still very good tires 10 out of 10 would not recommend highly disappointed their is so much more I can say about how bad these people wanted to treat me but would not allow them to do so I told them that because they were going to charge me a 100 dollars I would do it “my xxxx self” couldn’t even go the extra step to help and put a spare on once again don’t go to this place if you can avoid it!!!!! More

by Anonymous Verified Customer Verified Customer

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At 11:30 am I approved the 15000 mile recommended maintenance. Two hours later you notified me my car was ready for pick up and charged me over $600. Can’t help to feel I was ripped off. Also feel I maintenance. Two hours later you notified me my car was ready for pick up and charged me over $600. Can’t help to feel I was ripped off. Also feel I was ripped off on the lease but that is a subject for another day. More

by kenglen Verified Customer Verified Customer

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All good helpful especially the tech will be back for service and purchase for my son college car service and purchase for my son college car More

by tcsjones Verified Customer Verified Customer

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I didn’t like the fact that I was charged so much, $500 is to much plus they charged a 6% extra because I paid with a credit card. They discounted me $200 still over $300 for a 2024 car that only needed Fr is to much plus they charged a 6% extra because I paid with a credit card. They discounted me $200 still over $300 for a 2024 car that only needed Freeon is ridiculous to me!!! More

by RJ47JUDKINS Verified Customer Verified Customer

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Great looking waiting area - luxurious. Easy drop off and pickup. Great communication via text with service advisor Easy drop off and pickup. Great communication via text with service advisor More

by RAY.FOSSETT Verified Customer Verified Customer

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I have contacted Frank & Daniel (service management and sales management) numerous times after purchasing a car from Hyundai and discovering I had a leak in my washer fluid reservoir/line. No response aft sales management) numerous times after purchasing a car from Hyundai and discovering I had a leak in my washer fluid reservoir/line. No response after 2 emails, 1 text to my salesman, and multiple calls with the customer care line requesting to be contacted by management. after several weeks, I was contacted by Jayden who was helpful in getting the issue resolved however the integrity of the service department specifically was very poor after being lied to about my reservoir being filled and “good to go”. It took me 3 visits to resolve this and a total of nearly 5 hours. still no contact from Frank. Unacceptable. More

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Fast prompt courteous and great with communication. Checked back and made sure I was satisfied with the service Checked back and made sure I was satisfied with the service More

by stangsgt42 Verified Customer Verified Customer

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Your rep at the store called to schedule the appointment saying there was a recall on my car. My husband drove from Claremore to get it taken care of and was told there was no recall on the car and they did saying there was a recall on my car. My husband drove from Claremore to get it taken care of and was told there was no recall on the car and they did not. So it was a waste of time and gas money for us. More

by moviegal_21 Verified Customer Verified Customer

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I have reached out to the service manager, Frank, and he hasn't returned my phone call. A oil change, an additive, tire rotation and cabin filter ran $278. I requested the recalls to be fixed and was told t hasn't returned my phone call. A oil change, an additive, tire rotation and cabin filter ran $278. I requested the recalls to be fixed and was told there wasn't enough time to do them and they didn't have the parts. I put this on request when I scheduled the service on Monday for a Friday appointment. They had 4+ business days to order them to have on hand for my appointment. I requested a loaner, but was told I should have purchased a Genesis. I asked about a shuttle and they set it up. However, service advisor nor the driver told me this service stopped at 5pm. I got stranded and was told I had to find my own way back to the dealership. When I got back to the dealership the verbiage on my receipt said, "customer didn't have time." Which was far from the truth. I was told that my vehicle needed to be serviced every 5,000 miles, not 8,000 and not 10,000 miles as previously stated by mobile technician and service advisor. I wished I hadn't have purchased this vehicle. It has been a terrible experience. Sad part is we purchased 3 Hyundai vehicles. More

by skvittum Verified Customer Verified Customer

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Changed my oil in a timely manner. Performed other services as requested. I would recommend. Performed other services as requested. I would recommend. More

by deanaking73 Verified Customer Verified Customer

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