Frank Seitz

I have contacted Frank & Daniel (service management and sales management) numerous times after purchasing a car from Hyundai and discovering I had a leak in my washer fluid reservoir/line. No response aft sales management) numerous times after purchasing a car from Hyundai and discovering I had a leak in my washer fluid reservoir/line. No response after 2 emails, 1 text to my salesman, and multiple calls with the customer care line requesting to be contacted by management. after several weeks, I was contacted by Jayden who was helpful in getting the issue resolved however the integrity of the service department specifically was very poor after being lied to about my reservoir being filled and “good to go”. It took me 3 visits to resolve this and a total of nearly 5 hours. still no contact from Frank. Unacceptable. More

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Fast prompt courteous and great with communication. Checked back and made sure I was satisfied with the service Checked back and made sure I was satisfied with the service More

by stangsgt42 Verified Customer Verified Customer

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Your rep at the store called to schedule the appointment saying there was a recall on my car. My husband drove from Claremore to get it taken care of and was told there was no recall on the car and they did saying there was a recall on my car. My husband drove from Claremore to get it taken care of and was told there was no recall on the car and they did not. So it was a waste of time and gas money for us. More

by moviegal_21 Verified Customer Verified Customer

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I have reached out to the service manager, Frank, and he hasn't returned my phone call. A oil change, an additive, tire rotation and cabin filter ran $278. I requested the recalls to be fixed and was told t hasn't returned my phone call. A oil change, an additive, tire rotation and cabin filter ran $278. I requested the recalls to be fixed and was told there wasn't enough time to do them and they didn't have the parts. I put this on request when I scheduled the service on Monday for a Friday appointment. They had 4+ business days to order them to have on hand for my appointment. I requested a loaner, but was told I should have purchased a Genesis. I asked about a shuttle and they set it up. However, service advisor nor the driver told me this service stopped at 5pm. I got stranded and was told I had to find my own way back to the dealership. When I got back to the dealership the verbiage on my receipt said, "customer didn't have time." Which was far from the truth. I was told that my vehicle needed to be serviced every 5,000 miles, not 8,000 and not 10,000 miles as previously stated by mobile technician and service advisor. I wished I hadn't have purchased this vehicle. It has been a terrible experience. Sad part is we purchased 3 Hyundai vehicles. More

by skvittum Verified Customer Verified Customer

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Changed my oil in a timely manner. Performed other services as requested. I would recommend. Performed other services as requested. I would recommend. More

by deanaking73 Verified Customer Verified Customer

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I have been going to this dealership for oil changes since I got my car. They fail to have the oil for my car when I schedule my oil changes a day or 2 in advance. I call everytime before I come in to g since I got my car. They fail to have the oil for my car when I schedule my oil changes a day or 2 in advance. I call everytime before I come in to give them time to get 5w50 oil for me. They never follow through and I always have to wait 2-3 hrs for an oil change that should only take 1 hr or less. If it weren't for the oil changes being free then I wouldn't be returning. I work nights and don't have time to babysit. More

by bpmeek Verified Customer Verified Customer

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Too expensive hate having to fight off salesman every time I visit . The staff is kind . time I visit . The staff is kind . More

by skaryningram Verified Customer Verified Customer

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Great service, I highly recommend this place. Quick and easy and very helpful and honest. Quick and easy and very helpful and honest. More

by StephanieSadler.ca Verified Customer Verified Customer

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I always love having my Ioniq 5 serviced here, even though it's a bit of a drive for me. They are always friendly, quick on the turn-around, and thorough. though it's a bit of a drive for me. They are always friendly, quick on the turn-around, and thorough. More

by fall.rich Verified Customer Verified Customer

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The person who took care of my paperwork deserves a 10 out of 10. Every one I had an interaction with was very polite and helpful. out of 10. Every one I had an interaction with was very polite and helpful. More

by neenafloy Verified Customer Verified Customer

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