Steven Kastrati | Page 18

Bmw M6 I got the car i was waitning all my life BMW 2015 M6 , and Steven made it very palsent for me and easy great customer service and very knowledgeable , I got the car i was waitning all my life BMW 2015 M6 , and Steven made it very palsent for me and easy great customer service and very knowledgeable , thanks Steven Kastrati More

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Mercedes benz I got my Mercedes Benz S550 2015 from Steven , extremely helpful and put me in in my dream car , I racomend everyone to go and see Steven he is the ma I got my Mercedes Benz S550 2015 from Steven , extremely helpful and put me in in my dream car , I racomend everyone to go and see Steven he is the man that makes things happend . Thank you Steven and auto expo More

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Someone who helped me to buy the suitable car Im excited with my new car and i still owe many thanks to Mr.Kastrati who sold me the proper car for me and my needs (Bmw 550xi 2015).There are many Im excited with my new car and i still owe many thanks to Mr.Kastrati who sold me the proper car for me and my needs (Bmw 550xi 2015).There are many choices and a very organized operation by all the sections. Thank you More

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Amazing! Steven made my first car buying experience a great one! He was very friendly and very patient with me. I would recommend Steven and Auto Expo to anyon Steven made my first car buying experience a great one! He was very friendly and very patient with me. I would recommend Steven and Auto Expo to anyone for the amazing service! More

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Had a great experience buying my m4 Nice guy to deal with . Very responsive and patient. Has very good knowledge about cars and also the market . Had a great experience. Would recommend Nice guy to deal with . Very responsive and patient. Has very good knowledge about cars and also the market . Had a great experience. Would recommend to go directly at him and skip the nonsense . More

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Very Happy Customer! I'm very happy with my purchase and experience here! I would definitely recommend. Steven was knowledgeable, friendly, professional, and made the whol I'm very happy with my purchase and experience here! I would definitely recommend. Steven was knowledgeable, friendly, professional, and made the whole process seamless! More

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Will come here when my son is of age for another purchase. This young gentleman not only found my preferred benz but was very knowledgeable in the history of the automotive giant. The customer service was incr This young gentleman not only found my preferred benz but was very knowledgeable in the history of the automotive giant. The customer service was incredible. Catered to every specification I dreamed for in my new car. Mirsad, I thank you, wish you the best. More

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Just awful, straight up scam artist! This dealership is pathetic! Stay away from them as they try to hook you in on false advertisements and then lie and swindle you into paying something This dealership is pathetic! Stay away from them as they try to hook you in on false advertisements and then lie and swindle you into paying something else because of massive balloon payments! More

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Absolute MESS of a place and TOTAL SCAM! I am never one to post a negative review, as I know how much a small negative review can hurt a business being a business owner myself. This however, I am never one to post a negative review, as I know how much a small negative review can hurt a business being a business owner myself. This however, was simply the worst car buying experience of my life. I had come across a beautiful 2015 BMW M6 Gran Coupe and fell in love with the car. The dealership that had the car is called Auto Expo and is in Great Neck, NY. I ended up making an appointment with “Steven” (not his real name). When I got there, I walked to the car and began inspecting it looking for anything that might stand out. The car seemed flawless inside and out except for a couple minor paint chips, nothing serious. Asking price online was $70,995 and they advertised a $759/month payment (never mentioning how many months) on the car with only $3,000 down. Seemed like a decent deal at first, almost too good to be true. Steven comes up to me and begins talking and asking questions. I ask him how those numbers even made sense for the car and he said “there is a small balloon payment at the end of the finance term of usually $6-7,000. I figured right away this type of deal was for people with bad credit so it made sense… however if you do the math in your head, how many months would you pay that off in for a $6-7,000 balloon payment to make sense? Anyways, I decide to go in the next day with my father to go and talk with them. My father agreed that he would co-sign on the car for me (since age is a factor being I'm 24 years old). We walk in, and the same story as the day before is still on. “$70,995 and $3,000 down with $6-7,000 at the end for a balloon payment”. So we say “okay lets find out some more info” and they immediately rush us to get insurance for the car so we can drive it home that night….without paying for the car yet. “Steven” keeps asking us how we will be leaving the down payment even though we had no idea we were leaving a down payment that night. We go into their “finance office” where Ronnie Eitnan seemed to be the guy who finishes the deal. As we are talking, they start rushing us and getting us to sign papers for the car. While going over the financing, Ronnie, the "finance guy" ends up telling us that the balloon payment would be around $45,000 at the end of the term. Obviously, we opt out of that as that was ridiculous. We eventually get the numbers where we want. "Steven" is running around like a chicken with no head and they end up putting plates on the car and have us waiting for it. They asked to hold on to the papers until the next day because Ronnie said he might be able to get us a better rate being that we had superb credit. They did give me a sealed envelope with bogus/useless papers inside and being that I was excited to take the car home, I did not open the envelope till the next day. When I get in the car, it says that its "15,000 Mile Service" is needed. The car only has 16,000 on the dash so who knows what the dealership even did to the car at this point in terms of servicing it (most likely nothing). I end up changing the oil, and brake fluid the next day on the car myself. The next day comes and after numerous calls, Ronnie promised that he would send over the paperwork immediately. HOWEVER, there is a difference in the payments for the car. Total, we were looking at a $3,000 overcharge on the car. The very next day, we are at the dealership at 9 AM sharp asking Steven what is going on. He goes over the math and the look on his face was like a deer in headlights. He said "oh it might be a dealership prep fee, with this car we had to put on new tires. Wait for Ronnie to get in though". Shortly, he came immediately to the showroom because we were outraged at the games that they had pulled off. We then went to his office as he said "let me see what I can do". "Usually for a car like a Mercedes C-class it's $500, but for an M6 its always $2,500 plus dealer fees" Ronnie said. "I can bring it down to $1,500 though or you can return the car" acting like returning the car is the same as returning a pair of sneakers. At that point, we simply got up and walked away. Eric Outcalt, the sales manager, assured us that he would talk to the owner for us and would resolve this issue but Eric is another clown that works here who comes off as a peace maker but does not deliver and ignores phone calls. This dealership lies to its customers, and leads them to believe false advertisements. They even advertisement a 3yr/36,000 mile warranty (when the car still has a year left on the original BMW warranty) on the car but at this point, why even bother have this place touch my car after what I went through. It has gotten to the point where I will be contacting my attorney and the proper authorities. A complaint will be filed with BBB as well. This place is a joke of a dealership and I recommend EVERYONE stay away. Fellow Long Islanders and Tri-State people, don't even bother looking at a car here and share this for all of your friends to see! More

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Very helpful customer service I went to many dealerships looking for the right car, then I came to Auto Expo and Steven put me into a Mercedes Benz E350. I love my new car, if you I went to many dealerships looking for the right car, then I came to Auto Expo and Steven put me into a Mercedes Benz E350. I love my new car, if you are looking for a nice luxury car visit Auto Expo and ask for Steven. He is the best. More

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