Steven Kastrati | Page 19

Blatantly deceitful establishment, their lies costed me $650 I called a few weeks ago and spoke with Steven about a 2014 BMW 335i M Sport. I gave him the stock # and described in detail the interior of the vehic I called a few weeks ago and spoke with Steven about a 2014 BMW 335i M Sport. I gave him the stock # and described in detail the interior of the vehicle I called about so there would be no confusion (I must have the burled wood trim) and asked him to come to an agreement with me re a final price since I live in NC and can't stop in to do so. He stated he could not talk numbers over the phone and he could not run my credit in advance either (Bianca stated this also) so I had to come in. I was stunned and asked him how he expected me to fly (or drive over 8 hrs) to purchase the vehicle with no clue as to what I'd actually be paying OR what interest rate I'd be offered. He responded that's what everyone does but I shouldn't worry because he'd make sure I left happy and in the car I wanted and since he deals with 120 banks I'd be happy with my rate. So me and a friend purchase 2 tickets to NY for the SOLE purpose of me buying this car then yesterday when we arrived they bring around a car that.....wait for it.....isn't the car I came for. The interior is different (chrome/silver trim instead of burled wood) and so is the exterior trim. I point this out and assume the wrong car was brought around accidentally but no such luck. Steven takes us inside (as he calls someone on his cell and speaks in a different language) and says repeatedly he doesn't see what the problem is, it's the same car except for the trim. I sit there in astonishment and explain it's NOT the same car BECAUSE of the trim yet he looks at me like I'm growing 3 heads in front of him. Told me in a sarcastic tone that "People come and go here all day long" (insinuating I'm irrelevant and can leave) before retrieving someone in charge who passed the buck to the people posting the cars on the sites. I could tell by Steven's attitude & demeanor he had done this with intent and had counted on me just purschasing another similar car when the one I flew in for wasn't available. The manager asked if I wanted to purchase the car and when I stated I did not he shrugged his shoulders like "Oh well, I guess we're done here." and said they'd refund the $500 deposit I'd made to hold the car on Monday (today). People PLEASE don't deal with this establishment, as I type this there are THREE white BMW 335i M Sport cars posted on their site with the EXACT same interior photos (& some identical exterior photos). You can tell all 3 cars have the photos of ONE car b/c there's a spill on the back seat in the same spot on every one of them. These shady people just costed me over $650 (& my friend $180) and they acted like it was just another day at the office for them while I rented a car and drove 11 hrs total before arriving home. More

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Great experience with a great and honest salesperson Steven. Excellent services!! Ask for Steven, he is very friendly, honest and professional. I just bought a beautiful benz 2014 E350. I AM VERY PLEASED AND HAP Excellent services!! Ask for Steven, he is very friendly, honest and professional. I just bought a beautiful benz 2014 E350. I AM VERY PLEASED AND HAPPY WITH MY NEW CAR THANKS TO AUTO EXPO. More

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Steven is a great sale the process is very smooth and efficient. Steven is very helpful. I would recommend him to my friends.I was able to walk out with a bmw in one afterno the process is very smooth and efficient. Steven is very helpful. I would recommend him to my friends.I was able to walk out with a bmw in one afternoon. More

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BMW M6 I JUST GOT MY NEW 2014 bmw M6 from Steve and he was such a good sales person , and everything was just pefect . Thanks Steven Kastrati I JUST GOT MY NEW 2014 bmw M6 from Steve and he was such a good sales person , and everything was just pefect . Thanks Steven Kastrati More

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I left happy After issues going there angella called me back and had me come in again and assured me it would be different if i gave them a second chance. I mad th After issues going there angella called me back and had me come in again and assured me it would be different if i gave them a second chance. I mad the appointment came in expecting to waste my time again and at the end of the day i left from the dealership very happy. Im glad i went back. If you see something you you like give them a call im glad i did. Thanks again More

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Awesome dealership I just came in to check out a few trucks they had on the lot aND Steven Kastrati was a pleasure to work with. I gave him a budget I was comfortable wi I just came in to check out a few trucks they had on the lot aND Steven Kastrati was a pleasure to work with. I gave him a budget I was comfortable with and he was very accommodating. I never planned on driving home today in a Suburban. ..Thank You Steven!! More

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Will come again!!! Came in to auto expo dealership not knowing what to expect. Had the chance to sit down with sale rep. Steven, he gave me a breakdown of everything I n Came in to auto expo dealership not knowing what to expect. Had the chance to sit down with sale rep. Steven, he gave me a breakdown of everything I needed to know help me get the car of my choosing also sat down with Yuriy and financial Ronny which they got me best price available on my new Range Rover Evoque 2015. 😍 Going home happy!!! More

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It was an awesome experience. My wife and I decided to go see what they had in there inventory. And ended up getting a deal I couldn't refuse. After going through most of the C300 My wife and I decided to go see what they had in there inventory. And ended up getting a deal I couldn't refuse. After going through most of the C300 MB inventory, my wife finally picked her baby. Thanks for the patience Steve. AutoExpo really took care of us. I recommend this dealership for anyone in the market for a luxury car. Awesome customer service and quality staff at every phase of the process. More

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Wonderful Experience Wonderful people to deal with and very competitive pricing. Everything was seamless; I was in/out in 2 hours with a beautiful pristine Mercedes GL450, Wonderful people to deal with and very competitive pricing. Everything was seamless; I was in/out in 2 hours with a beautiful pristine Mercedes GL450, & they accepted my trade in. They had lots of luxury cars to choose from & they were very professional. Steven was our salesperson, Yuray the manager & Angela the owner were all a pleasure to deal with. They did everything to meet & exceed my expectations. I will definitely return when I am ready to update my Mercedes. More

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My experience was very impressive. Something to remember Very possible. Sales individual and finance was very friendly and responsive. Steven was very great to work with. He handled all necessary papers work Very possible. Sales individual and finance was very friendly and responsive. Steven was very great to work with. He handled all necessary papers work and the car was ready for me to drive home. I highly recommend business with this dealership. Special thanks to Steven for his professional handling for my purchase. More

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