Steven Kopczynski

I recently was involved in a minor mishap with my Volvo XC 90 resulting in the power steering to be disabled. Unable to drive the vehicle, I contacted Volvo roadside assistance to have the car towed to Ge XC 90 resulting in the power steering to be disabled. Unable to drive the vehicle, I contacted Volvo roadside assistance to have the car towed to Germain Volvo in Wexford. I took FOUR days for Volvo roadside assitance to find a wrecker to tow my car. After arriving at the dealership, I had a brief conversarion with the service dept. and was told that they.would try to fit my car into their schedule as soon as they could. The repair was completed TWENTY - TWO days later. When I purchased my XC 90 I assumed i was buying a luxury car that would be supported by premium service and support. I couldn't have been more wrong. Having to wait four days to have the vehicle towed, to having to wait three weeks to have it repaired is completely unacceptable. I expected more form a company like Volvo. More

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At closing, the salesperson misquoted the final costs due to not understanding the PA tax credit procedures on our trade-in. This resulted in an additional $495 in costs. Also, selling a car as "certified" to not understanding the PA tax credit procedures on our trade-in. This resulted in an additional $495 in costs. Also, selling a car as "certified" with tire tread of 5/32, on all the tires is absurd. It was ultimately our choice to purchase the vehicle and we should have walked away, but with limited availability in the region, and our deisre for the particular vehicle, we paid the consequences. More

by radamski68 Verified Customer Verified Customer

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Since Rahal sold to Germain, the service has gotten worse. An almost 6 week wait for State Inspection and oil change just isn't acceptable for a luxury brand car, especially when my wife's dealership ( worse. An almost 6 week wait for State Inspection and oil change just isn't acceptable for a luxury brand car, especially when my wife's dealership (different brand) is always able to accommodate her in a few days. The customer facing service people make it seem like you're a distraction and are aloof. The only ones that provide a high level of service are the guy that gets you the loaner and the lot attendant that brought me my car after service. The actual tech did a very nice job getting me a video quickly and explained what her did very well. I was also given a list of people to rate who I had no interaction with. I couldn't complete the survey without rating them, so they all got 1 star. More

by billkard Verified Customer Verified Customer

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I think the dealership did a great job. My sales representative was professional. I’ve always thought the service was great. My sales representative was professional. I’ve always thought the service was great. More

by THOMAS.SWARTOUT Verified Customer Verified Customer

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Very clean & friendly. Great experience! Thank you, Stephen. My Volvo was fixed, updated and cleaned! Absolutely fabulous! Great experience! Thank you, Stephen. My Volvo was fixed, updated and cleaned! Absolutely fabulous! More

by CYPHER23 Verified Customer Verified Customer

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I’ve been taking my Volvo here for years and I wouldn’t go anywhere else! Great customer service. go anywhere else! Great customer service. More

by ashley786 Verified Customer Verified Customer

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All very good. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. More

by PRINCENELL Verified Customer Verified Customer

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Not Happy with the warranty service which I pre-paid. Why too much for the service that you provide Why too much for the service that you provide More

by tedonatelli Verified Customer Verified Customer

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Service at Germain Volvo is organized and professional. It is easy to make an appointment on line. A loaner is always available if I need it. My service advisor, Stephen makes sure everything is done th It is easy to make an appointment on line. A loaner is always available if I need it. My service advisor, Stephen makes sure everything is done that needs to be. I recommend them for sure. More

by dobrzanne Verified Customer Verified Customer

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Service is great, people are great. My only issue is the loaner cars are dirty inside and out. My only issue is the loaner cars are dirty inside and out. More

by SGETTY Verified Customer Verified Customer

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