Jim Anderson

Original diagnosis was slow in coming, considering car was dropped off the night before. After a week of waiting for parts,the vehicle was returned with a totally reconfigured dashboard display,which took was dropped off the night before. After a week of waiting for parts,the vehicle was returned with a totally reconfigured dashboard display,which took considerable time to return to my preferences. This was unacceptable. More

by RPOOLE58 Verified Customer Verified Customer

Print

Had a few issues with buying out my lease but the GM reached out to me and was receptive to my concerns and was very professional and courteous. Overall, Germain Volvo has been good to me and I will con reached out to me and was receptive to my concerns and was very professional and courteous. Overall, Germain Volvo has been good to me and I will continue to be a loyal customer. More

by butler_dad Verified Customer Verified Customer

Print

I’ve been taking my Volvo here for years and I wouldn’t go anywhere else! Great customer service. go anywhere else! Great customer service. More

by ashley786 Verified Customer Verified Customer

Print

All very good. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. More

by PRINCENELL Verified Customer Verified Customer

Print

The parts and service departments at Germain Volvo have always been responsive and polite in our dealings with them. Also keep us in the loop at every step. always been responsive and polite in our dealings with them. Also keep us in the loop at every step. More

by susan_sieger Verified Customer Verified Customer

Print

Kevin Mayer is very courteous and professional and a pleasure to work with. His patience is also noteworthy. Thank you. pleasure to work with. His patience is also noteworthy. Thank you. More

by davewysocki54 Verified Customer Verified Customer

Print

Extremely disappointing experience. A routine vehicle inspection took over two hours to complete. To make matters worse, my vehicle was damaged during the inspection. Instead of taking A routine vehicle inspection took over two hours to complete. To make matters worse, my vehicle was damaged during the inspection. Instead of taking responsibility, they tried to charge me for the replacement part they had broken. Poor service, lack of accountability, and a complete disregard for customer satisfaction. I won’t be returning and would not recommend this shop. More

by Iron_city Verified Customer Verified Customer

Print

They were not able to find what is wrong with my car after 3 days. I drove for 2 days and the same errors came up and I had to reset my info center 2 times in one day after they installed the latest u after 3 days. I drove for 2 days and the same errors came up and I had to reset my info center 2 times in one day after they installed the latest update. I drove right to the dealer and it is now being reevaluated. I hope I don't have a computer lemon on my hands. More

by gafenton Verified Customer Verified Customer

Print

Service is great, people are great. My only issue is the loaner cars are dirty inside and out. My only issue is the loaner cars are dirty inside and out. More

by SGETTY Verified Customer Verified Customer

Print

From the time I dropped my car off for service, thru the repair and loaner car process, everything was handled professionally and with courtesy. Couldn’t have been any smoother! repair and loaner car process, everything was handled professionally and with courtesy. Couldn’t have been any smoother! More

by Kbattali Verified Customer Verified Customer

Print