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Jim Anderson
17 Reviews
17 Reviews
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17 Reviews of Jim Anderson
October 22, 2026
At closing, the salesperson misquoted the final costs due to not understanding the PA tax credit procedures on our trade-in. This resulted in an additional $495 in costs. Also, selling a car as "certified" to not understanding the PA tax credit procedures on our trade-in. This resulted in an additional $495 in costs. Also, selling a car as "certified" with tire tread of 5/32, on all the tires is absurd. It was ultimately our choice to purchase the vehicle and we should have walked away, but with limited availability in the region, and our deisre for the particular vehicle, we paid the consequences. More
by radamski68
Verified CustomerOther Employees Tagged: Adam Langer, Steven Kopczynski
October 17, 2026
This is my 5 new car purchase and 6 purchase overall from this dealership. One thing keeps me coming back- the people. And right now the person left that I’ve had as a constant is Bob Guckert. He is truly th this dealership. One thing keeps me coming back- the people. And right now the person left that I’ve had as a constant is Bob Guckert. He is truly the best salesperson and human I’m ever had the pleasure of working with. In fact because of Bob, I bought my car from Germain even though I live in SC now. I can’t imagine buying a car from anyone other than Bob and a Volvo More
by MILLER.KARIANN
Other Employees Tagged: Bob Guckert
October 16, 2026
Since Rahal sold to Germain, the service has gotten worse. An almost 6 week wait for State Inspection and oil change just isn't acceptable for a luxury brand car, especially when my wife's dealership ( worse. An almost 6 week wait for State Inspection and oil change just isn't acceptable for a luxury brand car, especially when my wife's dealership (different brand) is always able to accommodate her in a few days. The customer facing service people make it seem like you're a distraction and are aloof. The only ones that provide a high level of service are the guy that gets you the loaner and the lot attendant that brought me my car after service. The actual tech did a very nice job getting me a video quickly and explained what her did very well. I was also given a list of people to rate who I had no interaction with. I couldn't complete the survey without rating them, so they all got 1 star. More
by billkard
Other Employees Tagged: Steven Kopczynski, Nicole Tonya, Frank Vioral, Nina Zuccaro, Zachary Stadler
July 29, 2026
Original diagnosis was slow in coming, considering car was dropped off the night before. After a week of waiting for parts,the vehicle was returned with a totally reconfigured dashboard display,which took was dropped off the night before. After a week of waiting for parts,the vehicle was returned with a totally reconfigured dashboard display,which took considerable time to return to my preferences. This was unacceptable. More
by RPOOLE58
July 24, 2026
Had a few issues with buying out my lease but the GM reached out to me and was receptive to my concerns and was very professional and courteous. Overall, Germain Volvo has been good to me and I will con reached out to me and was receptive to my concerns and was very professional and courteous. Overall, Germain Volvo has been good to me and I will continue to be a loyal customer. More
by butler_dad
Other Employees Tagged: Ryan Gorka, Adam Langer , Vicki Desmond
July 12, 2026
I’ve been taking my Volvo here for years and I wouldn’t go anywhere else! Great customer service. go anywhere else! Great customer service. More
by ashley786
Other Employees Tagged: Samantha Porco, Steven Kopczynski, Frank Vioral, Nina Zuccaro
July 09, 2026
All very good. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. excellent service. Everyone was kind and informative. Very happy to be dealing with this dealer. More
by PRINCENELL
Other Employees Tagged: Steven Kopczynski
July 03, 2026
Kevin Mayer is very courteous and professional and a pleasure to work with. His patience is also noteworthy. Thank you. pleasure to work with. His patience is also noteworthy. Thank you. More
by davewysocki54
Other Employees Tagged: Kevin Mayer
July 02, 2026
Extremely disappointing experience. A routine vehicle inspection took over two hours to complete. To make matters worse, my vehicle was damaged during the inspection. Instead of taking A routine vehicle inspection took over two hours to complete. To make matters worse, my vehicle was damaged during the inspection. Instead of taking responsibility, they tried to charge me for the replacement part they had broken. Poor service, lack of accountability, and a complete disregard for customer satisfaction. I won’t be returning and would not recommend this shop. More
by Iron_city
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