Steven Lee | Page 20

My last child got her license which meant we needed another car. I had not purchased a new car for over 15 years. My last purchase was a certified pre-owned X3-which I loved. In my household the tra another car. I had not purchased a new car for over 15 years. My last purchase was a certified pre-owned X3-which I loved. In my household the tradition is that when I'm "done" with a car it gets passed down to the oldest child living in the home with a license. So my daughter Shayna inherited the X3 and her twin (who waited 3 years to get a license because her sister drove everywhere) received Shayna's Toyota Matrix. I honestly didn't know if I wanted to have a car payment and considered just buying an inexpensive used car for Meghan and would continue to drive the X3. I liked how the X1 looked and the price point was great-so before I started to look for used I decided to test drive one at my neighborhood BMW dealership in Jupiter. I called ahead of time on my way home from work and spoke to Steve who said he would be happy to assist me and told me to come right over for a test drive. I Steve was so knowledgeable about the car and so enthusiastic without being high pressure that it took no time at all for me to realize that I "deserved" a new car. I test drove a silver X1 with red interior with awesome options and loved it, but I was a little unsure about the interior and whether or not I would grow tired of the color quickly. I had also wanted a white car-but now that I considering buying, I didn't want to wait weeks. I had to leave to pick up my daughter from work but I told Steve that I would let him know in the morning if I would be back to purchase the car. The next morning when I told him I was unsure still of the red, he said not to worry-he had a white with tan leather interior with the same options being brought in to the dealership for me to see! I am a very busy radio sales manager and knew that getting to the dealership on a Friday before 6 pm would be a challenge at best and I didn't want to let either car be sold to someone else before I could decide what I wanted. Within two hours a received a text message from Steve with a "video tour" of each of the vehicles starring Steve as the narrator! Who does that?? Not only were they hilarious, they were exactly what convinced me that I was definitely buying the car that day. I passed the phone around to my sales team so they could "vote" on which vehicle they thought suited me best and they all got a kick out of Steve's approach. I called Steve and told him to have the papers drawn up and to have the white X1 ready at 6pm! When my daughter and I arrived the car was backed in with a yellow and red SOLD sign with my name on it. Pretty cool. Steve greeted us, went over the keys, the interior protection, the lo-jack-lots of stuff before I went in to Gary in finance. Steve was so exuberant that you would have thought he just bought himself a car. Gary was just as awesome (not as intensely animated-that wouldn't be possible!!) and explained absolutely everything I was signing. While I was completing the paperwork, GSM, Bryon came in to congratulate me on my new car and thanked mr profusely for my business. Very nice. Then it was time to get into my new car for the first time. Steve showed my daughter and I everything (and I do mean EVERYTHING) that the car can do-all the fun features-even set up my phone for me! I don't really need to read the manual now! Overall the buying experience was a10!! I was pleasantly surprised because when servicing my X3 years ago I did not get the same experience from the West Palm Beach Braman location. The Jupiter Braman BMW is a totally different feel-friendlier and much more genuine. The only problem is that now a family tradition is over-with an experience this positive I believe I'll "deserve" a new BMW every 3 to 4 years so I'll be trading in and no longer handing down! Sorry kids-you're all in your twenties now and it's all about Mom! More

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We had a great experience purchasing our new BMW. Steven made us feel very comfortable during the buying process. At no time did I feel pressured to buy a vehicle. Thank you. made us feel very comfortable during the buying process. At no time did I feel pressured to buy a vehicle. Thank you. More

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I rated this dealer and employee because of their determination on making sure I got the vehicles (2) that my wife and I wanted and making the entire experience one of the easiest and most pleasurabl determination on making sure I got the vehicles (2) that my wife and I wanted and making the entire experience one of the easiest and most pleasurable leasing a car. Everyone in the dealership I met was pleasant and most helpful. Our sales representative was the best I have ever dealt with. I will be going back to Braman BMW in Jupiter Florida again. More

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Steven Lee was very helpful and made the car buying experience go smoothly. He was very attentive to my needs and went out of his way to make sure I did what I needed in order to feel good about buyi experience go smoothly. He was very attentive to my needs and went out of his way to make sure I did what I needed in order to feel good about buying my car. I also like his eagerness to be of help and service to me after I purchased the car. He has a great attitude and is very helpful. He was willing to meet me at the WPB dealership (25 minutes away) in order for me to see some more options before I made a choice. He encouraged me to test drive the other vehicles I was curious about so that I would feel good about my decision. He stayed late and helped me get the car back to my house after I purchased it. All in all, he made a stressful situation much easier. More

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Steven Lee, and the rest of the staff at Braman BMW Jupiter, set the new bar for customer service satisfaction. Having owned three M3s and an M5, I am a stickler for quality and performance. With that Jupiter, set the new bar for customer service satisfaction. Having owned three M3s and an M5, I am a stickler for quality and performance. With that being said, when it came time to trade in my M3, Steven quickly gained my trust, as a genuine and knowledgeable automobile professional. Steven went above, and beyond, the call of duty, as he personally drove over four hours to deliver the new car to me. When he arrived, he sat down to review all of the documents, answered all of my questions, and drove my traded-in M3 another four hours back to Braman BMW Jupiter. Did I mention that Steven did all of this without asking? He personally volunteered his time time to professionally seal the deal. I would, without a doubt, willingly recommend Braman BMW Jupiter, especially Steven Lee, to any of my closest family and friends. Steven Lee was, hands down, the most professional individual I have ever worked with at an automobile dealership. Thank you Steve! More

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I had a very enjoyable experience test driving multiple BMW's before finally deciding on and purchasing on my new 550. The sales and financing staff was very helpful and clearly enjoyed what they did. It w BMW's before finally deciding on and purchasing on my new 550. The sales and financing staff was very helpful and clearly enjoyed what they did. It was a pleasure shopping at Braman. More

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I had a great experience at Braman BMW Jupiter! Steve Lee is absolutely the BEST salesman I have ever done business with! He went above and beyond any expectations to make me happy with my purchase!!! Lee is absolutely the BEST salesman I have ever done business with! He went above and beyond any expectations to make me happy with my purchase!!! Mike Grear made my "new" car look even better! I look forward to continued business with Braman BMW Jupiter. More

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Our first contact with the dealership was with Cathryn Winschel who via internet/emails provided substantial information and made sure the vehicle I was interested in was still available. She also put me Winschel who via internet/emails provided substantial information and made sure the vehicle I was interested in was still available. She also put me in touch with Ed the General Manager when I had needed more detailed information after seeing a used Lexus SC 430 for sale.. My husband and I live in Sarasota which is a 3 hour drive from Jupiter/dealership and I wanted to make sure the trip would be worthwhile. Ed, the manager had given some good information on the vehicle and information about it's history prior to our arrival. We met Steven Lee l and spent the next five hours with him test driving the car on several trips and discussing the vehicle. Steve is a kind person who strives to give personal care when answering every question and providing the best service possible.My husband and I both enjoyed dealing with Steve as a person and as a salesman. We would recommend Steve to our friends. Ed the Manager continued to be involved in the purchase process and guided the transaction and the questions that needed to be answered. We then were turned over to Finance point person Marlin. Marlin was patient in answering our questions and providing information on extra options. All in all, we drove back to Sarasota in our new Lexus and enjoyed the three hour drive! Steven has followed up on a couple of items - made the Lojack appointment for us and getting a few items repaired on the vehicle. Thank you!!!! More

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Excellent team in special Mr Steven Lee, that made me buy and pay one car that was not what was advertised. Very smart with strong marketing support and knowledge. Very professional, kind and correct all the and pay one car that was not what was advertised. Very smart with strong marketing support and knowledge. Very professional, kind and correct all the time. Regarding Mrs Cathryn she made me go from the internet to your dealership. More

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Steve, is a seasoned professional sales rep with a great attitude. He was very detail oriented and did his best to fairly represent my interest while negotaiting the deal. I purchased a beautiful BMW 535I M attitude. He was very detail oriented and did his best to fairly represent my interest while negotaiting the deal. I purchased a beautiful BMW 535I M Sport that has all of the options. I would highly recommend working with Steve if you shop at Braman BMW in Jupiter. He is transparent, credible, has high integrity and also an easy guy to do busines with. I would use Steve again for my next car purchase as he made this one very simple. More

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