Steven Lee | Page 19

I am very pleased with the overall experience with Braman BMW. STEVE LEE was very professional, attentive, REALLY LISTENS, and very knowledgeable in his product. I have been a loyal BMW CUSTOMER since 1999 BMW. STEVE LEE was very professional, attentive, REALLY LISTENS, and very knowledgeable in his product. I have been a loyal BMW CUSTOMER since 1999 and been pleased ever since! More

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Absolutely wonderful car buying experience. I was treated with respect from the moment I arrived, until the second I left. I was never pressured to make a decision at any moment. The thing that Steve did tha with respect from the moment I arrived, until the second I left. I was never pressured to make a decision at any moment. The thing that Steve did that I extremely appreciated and respected him for was his full disclosure during the negotiating process. Every dollar was accounted for and disclosed in "black and white." My sister bought a car from Braman BMW a few years ago, she is going to buy her next car from there and so will I. If you go ask for Steve as your Sales Rep, James as the Sales Manager and Marlon as the Finance guy and you will enjoy your experience. Plus the coffee machine in the back isn't so bad either. More

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Everybody in the dealership treated us like family. Steven was very informative. He took the time to go over all our options and when we purchased the car he was took tons of time so that we understoo Steven was very informative. He took the time to go over all our options and when we purchased the car he was took tons of time so that we understood all the amazing features of our new car. Great place to do business. More

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Braman Jupiter provided a friendly and relaxed atmosphere creating a pleasant buying experience. Steven Lee was knowledgeable, friendly and patient and guided us through the review / sales process without a creating a pleasant buying experience. Steven Lee was knowledgeable, friendly and patient and guided us through the review / sales process without any buying pressure. Mr. Lee spent significant time with us also after the purchase was made to help us get accustomed with all the new electronics in the car. This helped solidify our view that we had picked the right place and person to buy our new car from. Only negative aspect with buying a car in general is the way the price negotiation is typically conducted. The person that has the final say on price should also be present in the negotiations and not be working behind the scene. Final word, the car (BMW 550i) is fantastic. More

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Great, friendly experience. No complaints. Friendly guys. Steven Lee knew we were coming down to look at vehicle and as soon as we pulled in the lot he was greeting us by name. We didn't purchase the guys. Steven Lee knew we were coming down to look at vehicle and as soon as we pulled in the lot he was greeting us by name. We didn't purchase the vehicle that day, but called the following morning and told him we were coming to get it. When we pulled in, the vehicle sat out front with a giant red bow on top of it, compliments of Steven Lee. We enjoyed dealing with him. More

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My last child got her license which meant we needed another car. I had not purchased a new car for over 15 years. My last purchase was a certified pre-owned X3-which I loved. In my household the tra another car. I had not purchased a new car for over 15 years. My last purchase was a certified pre-owned X3-which I loved. In my household the tradition is that when I'm "done" with a car it gets passed down to the oldest child living in the home with a license. So my daughter Shayna inherited the X3 and her twin (who waited 3 years to get a license because her sister drove everywhere) received Shayna's Toyota Matrix. I honestly didn't know if I wanted to have a car payment and considered just buying an inexpensive used car for Meghan and would continue to drive the X3. I liked how the X1 looked and the price point was great-so before I started to look for used I decided to test drive one at my neighborhood BMW dealership in Jupiter. I called ahead of time on my way home from work and spoke to Steve who said he would be happy to assist me and told me to come right over for a test drive. I Steve was so knowledgeable about the car and so enthusiastic without being high pressure that it took no time at all for me to realize that I "deserved" a new car. I test drove a silver X1 with red interior with awesome options and loved it, but I was a little unsure about the interior and whether or not I would grow tired of the color quickly. I had also wanted a white car-but now that I considering buying, I didn't want to wait weeks. I had to leave to pick up my daughter from work but I told Steve that I would let him know in the morning if I would be back to purchase the car. The next morning when I told him I was unsure still of the red, he said not to worry-he had a white with tan leather interior with the same options being brought in to the dealership for me to see! I am a very busy radio sales manager and knew that getting to the dealership on a Friday before 6 pm would be a challenge at best and I didn't want to let either car be sold to someone else before I could decide what I wanted. Within two hours a received a text message from Steve with a "video tour" of each of the vehicles starring Steve as the narrator! Who does that?? Not only were they hilarious, they were exactly what convinced me that I was definitely buying the car that day. I passed the phone around to my sales team so they could "vote" on which vehicle they thought suited me best and they all got a kick out of Steve's approach. I called Steve and told him to have the papers drawn up and to have the white X1 ready at 6pm! When my daughter and I arrived the car was backed in with a yellow and red SOLD sign with my name on it. Pretty cool. Steve greeted us, went over the keys, the interior protection, the lo-jack-lots of stuff before I went in to Gary in finance. Steve was so exuberant that you would have thought he just bought himself a car. Gary was just as awesome (not as intensely animated-that wouldn't be possible!!) and explained absolutely everything I was signing. While I was completing the paperwork, GSM, Bryon came in to congratulate me on my new car and thanked mr profusely for my business. Very nice. Then it was time to get into my new car for the first time. Steve showed my daughter and I everything (and I do mean EVERYTHING) that the car can do-all the fun features-even set up my phone for me! I don't really need to read the manual now! Overall the buying experience was a10!! I was pleasantly surprised because when servicing my X3 years ago I did not get the same experience from the West Palm Beach Braman location. The Jupiter Braman BMW is a totally different feel-friendlier and much more genuine. The only problem is that now a family tradition is over-with an experience this positive I believe I'll "deserve" a new BMW every 3 to 4 years so I'll be trading in and no longer handing down! Sorry kids-you're all in your twenties now and it's all about Mom! More

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We had a great experience purchasing our new BMW. Steven made us feel very comfortable during the buying process. At no time did I feel pressured to buy a vehicle. Thank you. made us feel very comfortable during the buying process. At no time did I feel pressured to buy a vehicle. Thank you. More

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I rated this dealer and employee because of their determination on making sure I got the vehicles (2) that my wife and I wanted and making the entire experience one of the easiest and most pleasurabl determination on making sure I got the vehicles (2) that my wife and I wanted and making the entire experience one of the easiest and most pleasurable leasing a car. Everyone in the dealership I met was pleasant and most helpful. Our sales representative was the best I have ever dealt with. I will be going back to Braman BMW in Jupiter Florida again. More

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Steven Lee was very helpful and made the car buying experience go smoothly. He was very attentive to my needs and went out of his way to make sure I did what I needed in order to feel good about buyi experience go smoothly. He was very attentive to my needs and went out of his way to make sure I did what I needed in order to feel good about buying my car. I also like his eagerness to be of help and service to me after I purchased the car. He has a great attitude and is very helpful. He was willing to meet me at the WPB dealership (25 minutes away) in order for me to see some more options before I made a choice. He encouraged me to test drive the other vehicles I was curious about so that I would feel good about my decision. He stayed late and helped me get the car back to my house after I purchased it. All in all, he made a stressful situation much easier. More

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Steven Lee, and the rest of the staff at Braman BMW Jupiter, set the new bar for customer service satisfaction. Having owned three M3s and an M5, I am a stickler for quality and performance. With that Jupiter, set the new bar for customer service satisfaction. Having owned three M3s and an M5, I am a stickler for quality and performance. With that being said, when it came time to trade in my M3, Steven quickly gained my trust, as a genuine and knowledgeable automobile professional. Steven went above, and beyond, the call of duty, as he personally drove over four hours to deliver the new car to me. When he arrived, he sat down to review all of the documents, answered all of my questions, and drove my traded-in M3 another four hours back to Braman BMW Jupiter. Did I mention that Steven did all of this without asking? He personally volunteered his time time to professionally seal the deal. I would, without a doubt, willingly recommend Braman BMW Jupiter, especially Steven Lee, to any of my closest family and friends. Steven Lee was, hands down, the most professional individual I have ever worked with at an automobile dealership. Thank you Steve! More

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