Dealer Reviews
Cars for Sale
Dealer Log In
55 Reviews of Steven Pflugradt
September 17, 2026
When I received my truck oil handprints on fender and hood , got home and noticed oil dripping underneath, drain plug was loose and oil sprayed all over the bottom of truck fuel filter was changed and fu hood , got home and noticed oil dripping underneath, drain plug was loose and oil sprayed all over the bottom of truck fuel filter was changed and fuel oil over engine bay . More
by zimmermac1
Verified Customer
September 16, 2026
A part was ordered and mishandled multiple times and I was forced to make an appt with a private shop in KC for work on my truck because a ford dealer wouldn’t fix the issue despite me buying the truck fr was forced to make an appt with a private shop in KC for work on my truck because a ford dealer wouldn’t fix the issue despite me buying the truck from a dealer with the mods already installed on the vehicle. So, the inconvenience was made mine instead of theirs. More
by kyle.thomas1110
Other Employees Tagged: Bill Townley, Evan Masher
September 08, 2026
Disappointed again. I called, was told my broken down truck could be looked at at 12:30 or 1pm that day, had it towed it there (arriving before 1pm), only to be told, "w I called, was told my broken down truck could be looked at at 12:30 or 1pm that day, had it towed it there (arriving before 1pm), only to be told, "well, you can drop it off, but we can't look at it until tomorrow." ??? Last time they broke a bolt and charged me another $600 to remedy that mistake. Estimates are nearly always way off. BTW, you don't like bad reviews, because your system won't let me submit this. It says "Please update the areas marked in red before submitting" but there are no "areas marked in red"!! More
by dale.werts
September 05, 2026
Smithville Ford is a great dealership with a great service department with qualified service technicians. service department with qualified service technicians. More
by rjgraskemper
Other Employees Tagged: Blaine Balderston, Ron Combs, JD Koedatich, Bill Townley, Chris Hopkins, Evan Masher
September 01, 2026
Smithville Ford always does good work on their vehicles. We've never had a problem with a repair job that's been done at Smithville Ford We've never had a problem with a repair job that's been done at Smithville Ford More
by ckslocombe
Other Employees Tagged: Bill Townley, Evan Masher
July 22, 2026
The service department is a joke. They had my truck in for a leaky radiator which should have been covered by the warranty but they said it wasn't. Somehow they were driving it and th They had my truck in for a leaky radiator which should have been covered by the warranty but they said it wasn't. Somehow they were driving it and they broke the windshield. They gave me a loaner truck to drive while they replaced the windshield and replaced the tint on the top of the windshield. After 2 weeks they finally got it fixed and I took the loaner back. They found a couple small 1 inch scratches in the bed of the loaner truck and they refused to give my truck back unless I pay $400 to install a spray in bedliner in the loaner truck. Scratches in the bed of the truck, not anywhere else. If they were worried about it the loaner should have already had a bedliner. They have plastic liners for $100 or they could have paint touchup for $100 either one I would have been willing to pay but they said I had to pay them $400 or I don't get my truck back. I do construction which they know because I had to take all the tools out of my truck and put in the loaner. I even put towels down in the loaner to try and take care of it, but they held me hostage until I paid them the $400 for a spray in bedliner. I feel they were just trying to make the money back for the windshield they broke. This is the second time I've had problems with them. The first time was right after I bought the truck from them. 3 days after the purchase the lights came on for repairs they claimed to have made when they took it on trade. They kept the vehicle and put me in a loaner then for over a month until the warranty kicked in and they could file the claim under the warranty instead of fixing their mistake they made. I will never do business there again. I've heard good things about Crosley Ford in Liberty so I'll be using them from now on. More
by Austin H
Other Employees Tagged: Evan Masher
Dealership Inventory (158 Vehicles)
